Account Manager

STEVEN H. HAINES

*** ******* **. ** ********, VA 20175 *************@*****.*** +1-571-***-**** OVERVIEW An international business development professional fluent in Mandarin and Sichuanese Chinese with seven years work experience in the oil and gas industry, spanning 25 countries. WORK

EXPERIENCE

Director, Business Development

Panton, Inc.

February – August 2016

Houston, TX

Lead a six member business development team to market trucking platform to ensure fleet safety ratings and comply with DOT/FMCSA regulations

Consulted clients on automating and streamlining business processes using cloud-based solutions

Built customized data analysis and reporting for clients to provide meaningful, actionable information

Championed the research effort of the logistics industry to identity high potential business opportunities

Facilitated customer data migration onto Panton platform International Account Manager

Ruelco, Inc.

January 2014 – February 2016

Houston, TX

Managed top domestic and international accounts accounting in $1.8 million, 21.4% of total business

Grew Middle East representative to account for 2% of business in 1 year

Performed technical sales and support to end users, major service companies, manufactures, engineering firms, E&I contractors, valve automators in the upstream oil and gas industry

Trained distributors on product line to help prevent spills in oil and gas production platforms General Manager, International Sales Representative Ruelco, Inc.

November 2011 – January 2014

Singapore

Opened and managed Ruelco, Inc. Representative Office Registered in Singapore

Established Ruelco’s presence in the oil and gas community in S.E. Asia & Middle East

Accounted for $1.9 million in sales for 2013 through September

Average annual sales growth of 248.5% in Singapore over three years

Average annual sales growth of 301% in Indonesia over three years

Average annual sales growth of 127% in United Arab Emirates over three years

Secured contracts with S.E. Asia’s and the Middle East’s largest surface safety system manufactures

Conducted product training for clients helping ensure safe and responsible oil and gas production

Appointed production distributors in Vietnam, U.A.E., and China

Arranged and lead executive business trips in 7 different countries General Manager, International Sales Representative Ruelco, Inc.

September 2009 – November 2011

Chengdu, China

Opened and managed Ruelco’s Representative Office in Chengdu, China

Spearheaded Ruelco’s marketing, sales, and business development in China and East Asia

Average annual sales growth of 174% in China over three years

Acquired and managed accounts with China’s top three surface safety systems manufacturers

Planned and coordinated Ruelco’s tradeshow exhibit in Asia’s largest oil and gas expo, CIPPE, Beijing

Performed product presentations and safety training for customers in Mandarin

Successfully completed Chinese tax registration, company registration, office registration, corporate bank account registration, and employee registration

Collaborated with Sichuan Dadong Tax Agency to manage and submit monthly, quarterly, and annual taxes for both local and state Chinese tax bureaus

Opened and managed Ruelco’s local and foreign currency bank accounts

Translated Ruelco’s website, strategic advantages, and products from English into Chinese Relationship Manager/Intern

Sichuan Commercial Circles

Chengdu, China

2008-2009

Built, translated, and promoted SCCC’s business platform to US, British and European Chambers of Commerce promoting increased partnership between the West and second-tier cities in China

Hosted SCCC’s events in Chinese and English

Assisted in various media and entertainment projects Journalist/Inter

Chengdu Daily Newspaper

Chengdu, China

2008-2009

Wrote and edited the English edition of the Chengdu Daily Newspaper EDUCATION University of Nevada, Reno

Bachelor of Arts in International Affairs, Minor in Asian Studies Reno, Nevada

May 2009

School of Arts and Science Dean’s List 2007-2009

Freeman-ASIA Scholar 2008-2009

Member, Sigma Phi Epsilon

Columnist for the Nevada Sagebrush

Southwest University for Nationalities

Two-year study abroad in Mandarin Chinese, International Affairs, Chinese Politics & Economics

Chengdu, China

2007-2009

3.85/4.0 accumulative GPA

66 credits in Mandarin Chinese

National Taiwan Normal University, Mandarin Training Centre Intensive Mandarin Language Course (Traditional)

Taipei, Taiwan

Summer 2007

92.4/100% comprehensive program score

CERTIFICATES Department of Professional and Occupational Regulation (DPOR) Virginia Real Estate Salesperson License

Richmond, Virginia

February 2017

VOLUNTEER

EXPERIENCE

Operation Serve

Personal Hygiene Trainer

Cairo, Egypt

November 2010

Provided free eye exams, glasses, dental care and hygiene training to the largest slum in Cairo

Unreached Villages

Community Infrastructure Consultant

Tamil Nadu, India

June 2011, August 2012

Dug water wells that provided access to clean water for the poorest remote villages in Tamil Nadu

Provide blankets and clothing to villages deemed “untouchable” by the Indian caste system

Frontiers

Dental Hygiene Assistant

Mufraq, Jordan

May 2013

Provided free dental care to the largest Syrian Refugee Camp in Jordan

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