Project Management Manager

Stawiarski, Lucy

** **** *** ********, ******* L*G 1M3 cell: 905-***-**** home: 905-***-**** email: ***********@******.**

Overview

Over 15 years of experience in Project Management with a solid background in full life cycle project delivery including establishing and tracking project resources, budgets and timelines. Possess strong organization, communication, and interpersonal skills necessary to develop and monitor roadmaps and milestones as well as anticipate and overcome obstacles. Hands on Project Manager; Highly effective communicator with proven ability to build long-term relationships with internal and external customers by establishing credibility, initiating and exchanging frank and open dialogue. Strong presentation and negotiation skills; respected and trusted coach and mentor with a proven track record in building strong team collaboration to bring projects to a successful closure.

Skills Summary

Project Management, Project Planning, Process Improvement, Team Building & Leadership, Coaching, Mentoring, Organization, Communication, Resource Management, Resource Planning, Change and Release Management, Vendor Management, Troubleshooting, Budgets, Cross Functional Teams, Requirements Analysis and Gathering, User Acceptance Testing, Quality Assurance, Regression Testing, Disaster Recover, SDLC, Negotiation, Gap Analysis, Risk Management, ITIL Foundations, MS Office Suite (Excel, Word, PowerPoint, Project), Agile methodologies, SharePoint.

Highlights and Qualifications

25+ years combined IT experience as Project Manager, Release Manager, Programmer.

Industries: Financial Industry (Mortgages, Loans, Insurance), Credit and Fraud.

Firm understanding and experience with processes related to SDLC, PLC, PMP, Quality Assurance.

Abilities

Successful track record to Initiate, plan, execute, control and close projects with an emphasis on managing project dependencies.

Solid core project management skills including multiple aspects of the PMBOK (i.e. Project Management Institute's PM Body Of Knowledge) such as Scope, Requirements, Quality, Schedule, Budget, Resources and Risk.

Successful track record to Initiate, plan, execute, control and close projects with an emphasis on managing project dependencies.

Ability to communicate effectively to convey information in understandable terms at all levels of the organization and through proper channels

Excellent organizational skills.

Good analytical, conceptual and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions.

Familiarity with agile methodologies with proven track record of multiple product cycle delivery.

Proficient PC skills; MS Word, PowerPoint, Excel, Outlook, Microsoft Project, SharePoint.

Excellent understanding and use of ITIL for Incident/Problem/Change & Release Management.

Ability to lead 10+ IT staff in multi-complex, multi-location projects, within cross functional areas.

Good relationship management and consulting skills which results in an ability to earn the trust of sponsors and key stakeholders, mobilize and motivate teams, resolve conflict.

Solid change and risk management skills.

Excellent knowledge and use of project management methodologies, deliverables and tools (e.g. Clarity, MS Project, SharePoint repositories, Systems Development Life Cycle).

Experience

TRANSUNION CANADA 2012 – PRESENT

Industry: Information Technology, Credit Risk Assessment. TransUnion Canada is one of the two credit reporting agencies in Canada servicing approximately 45,000 businesses and approximately 500 million consumers worldwide in 33 countries. Company employs 4,000 employees company wide.

Senior Project Manager

Oversaw all aspects of project management on medium-large scale projects both locally and internationally for TransUnion’s DecisionEdge Centre application.

Centralized all project documentation into SharePoint and overhauled the directory structures allowing all stakeholders to easily locate pertinent documentation.

Acted as Single Point of Contact for customer support from project initiation to closure.

Delivered all projects within the agreed to time and budget.

Prepared weekly reporting for Senior Management/Stakeholders as agreed to within the governance.

Spearheaded the launching of four major Fraud and Authentication products in Canada.

Implemented an innovative solution to provide financial institutions with meaningful fraud and risk insight leveraging full historical credit bureau file in conjunction with member contributed application and fraud data.

Formalized a process to onboard financial institutions efficiently and cost-effectively into pilot. End result was a 70% savings in time and resource cost for the company.

Reconciled statistics for the Business to be able to substantiate to the customer the success of their pilot in regards to number of fraud deductions and financial savings.

Identified areas for improvement within the organizations Change Management process which resulted in a 50% improvement of meeting implementation timelines.

Mentored new hires.

Expedited the response time to customers with cost estimates by 50% by revamping our internal process for analyzing and estimating Change Requests.

Partnered with outside vendors and institutions for project implementations both locally and internationally.

Nominated for the President’s Award within my first year for my positive attitude and worth ethics.

ROYAL BANK OF CANADA 1985 - 2011

Industry: Information Technology, Financial Services and Insurance Services. RBC Financial is a multinational financial services company and the largest bank in Canada. The bank employs over 80,000 employees worldwide who serve over 16 million clients through offices in Canada, the U.S. and 37 other countries. RBC Insurance is the largest Canadian bank-owned insurance organization, with services to over five million people. It provides life, health, travel, home and auto and reinsurance products as well as creditor and business insurance services.

Senior Project Manager

Executed all phases of the project life cycle for the successful implementation of financial applications pertaining to mortgages, student loans, credit review, home and auto insurance.

Managed 6 – 8 direct reports, 5 – 10 indirect reports in Toronto, Burlington and India.

Developed staff by coaching and performing semi-annual personal performance instilling accountability and responsibility for meeting individual and company objectives.

Implemented a web application allowing over 200 mobile bankers to perform insurance gap analysis under a wide variety of scenarios resulting in improved productivity and customer appreciation.

Launched an on-line customer driven Travel Insurance system to increase customer satisfaction and Travel Insurance sales volumes.

Converted 15 insurance legacy systems over four years.

Fielded all severity one alerts from the Service Support Desk and acted responsibly.

Ensured back out recovery procedures were accurately documented and successfully tested for all implementations.

Influenced management to implement a quarterly team and individual reward and recognition program that would help build high-performance teams, and foster cross-organizational cooperation.

Release Manager

Orchestrated the design and implementation for the first release management system for the Insurance and Travel Applications.

Recruited team members.

Spearheaded the implementation of ITIL (IT Infrastructure Library) foundations, the most widely adopted approach for IT Service Management in the world.

Coordinated courses for over 200 employees leading to the certification of over 200 employees in ITIL Level 1 Release Management with Pink Elephant, the world leader for IT Service Management.

Initiated and implemented a change management system that eliminated program duplication and provided a clear audit trail of all program modifications.

Reduced number of failed releases by 25%.

Reduced number of incidents related to implementation of releases by 20%.

Programmer Analyst

Programmed the conversion of Fidelity Trust mortgage system, Student Loan conversion, merger between Royal Trust and RBC.

THE CANADIAN BALLET YOUTH ENSEMBLE (CBYE) 1996 - present

Industry: ARTS. CBYE is a non-profit charitable organization whose mission statement is to work with the community in bringing arts and culture to all ages at affordable prices; to develop an audience for the appreciation of classical music and ballet; to provide opportunity for aspiring students to perform professional artists.

Volunteer Event Planner/Fundraiser Coordinator

Planned and coordinated fundraising activities, donor recognition celebrations and special events.

Managed all activities for the staging of The Nutcracker Festival.

Developed and implemented the annual Sugar Plum Fair.

Prepared and managed budgets.

Coordinated logistics of donated products, supplies, silent auction set up.

Acquired, maintained, expanded and recognized corporate and business donors.

Completed data entry as required.

Recruited volunteers, developed job descriptions, trained and recognized volunteers.

Organized and attended meetings with sponsors, donors and event participants.

Represented the charity at community and business functions.

Created press releases, media packages and scheduled media interviews and coverage.

Created and submitted grant proposals both Federally and Provincially.

Education

MOHAWK COLLEGE OF APPLIED ARTS AND TECHNOLOGY

Three year Diploma, Computer Systems Technology

RBC PROJECT MANAGEMENT CERTIFICATION

Toronto, Ontario

CHANGE AND RELEASE MANAGEMENT

ITIL Foundations Certification

BEST PRACTICES IN PROJECT MANAGEMENT

International Institute for Learning, Inc.

COMMUNICATION SKILLS FOR IT PROFESSIONALS

Brent Borgundvaag Management Consulting

IT SERVICE MANAGEMENT

Pink Elephant

Awards/Nominations

Nominated for the President’s Award at TransUnion Canada for dedication and commitment.

Recipient of the Ontario Volunteer Award for years of service to the community.

Extra Curricular Activities

PRESIDENT, NON PROFIT ORGANIZATION THE CANADIAN BALLET YOUTH ENSEMBLE

Dec. 2008 - Present

Responsible for bringing top quality performances to the City of Hamilton and Burlington

Spearheaded fundraising initiatives raising over 1.5 Million dollars for the City of Hamilton

Create educational outreach program to inner city schools

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