Customer Service Manager

STEVE ROBINSON

**** ****** ***** *****, ******** City, Tx 77459

Home: 713-***-**** • Cell: 713-***-****

************@*******.***

A standout manager with an excellent attitude and 5 years of experience in the food industry and 4 years of management with a primary goal of getting the job done in the most efficient way possible. Great attitude, hard working, quick learner and looking for an opportunity yo show off my many skills and assets. Honed store manager skills

Expertise marketing skills

5 substantial years of experience in the food

business

1 year of supervisor and 4 years of management

exp.

Strong phone etiquette

Efficient Email and Microsoft software skills (Word, Exell, Powerpoint, and Note)

Stable and growing work history

Always...always on time

Knows the importance of standout customer service

Trained cooperate catering coordinator

Skilled in using the Aloha system and knowledgeable of BEC and EDC

Energetic team leader, bringing a great attitude to the workplace

Business major at University of Houston

Hiring and training skills

Great with payroll management

Starting as a cashier in the number one spicy pickle in the country and with hard work and perseverance worked my way up to store manager by the age of 21 within just 4 years. Playing a key role in this young restaurant's development the business thrived getting constant great reviews on Yelp,BBB, and Epinions websites with many mentioning my name in reference to the great customer service that they experienced.For the hard and proficient work that I had done I was recognized and contacted personally by cooperate office and have gotten vital references out of my experience. Under my supervision catering sales increased, the employee rate drastically decreased, and a strong base of regular customers were built. With my first year of business school completed I continue to grow my knowledge on the food industry.

From that point moving on in the industry I moved on to take what I learned and began training to work with the Jason's deli comp. After a month of training I was sent to my first store to begin my work and within a weeks time customer satisfaction rose for that location that had been suffering with their "Inmoment" survey scores for some time. Cooperate office took immediate notice and the district and regional managers took it upon themselves to come speak to me personally about a better opportunity. I was then moved to work in the number one Jason's deli location in the district. There i learned from the best, Payroll management, sales forecasting, yearly budgets and expenses, inventory, scheduling, sales importing and exporting, invoice payments, working with large cooperations, you name it, the job was done and the job was done well. This all while being one of the two youngest in management in all of the district. That being said i still strive to learn more.

10/2014 to 11/2015

JASONS DELI COMP.

Houston, TX

Assistant manager

Moving on from my last place of employment i went to work for the Jason's deli company. After completing a months long training program and soon after being moved to my first work location i was then transfered to go work at the number one location in the district. Here my duties included: Managing up to 20 employees at a time

Opening the store at a 5:30am arrival time following all security protocols Making sure no employees left without punching out the night before Setting up and prepring all previous day breakfast orders, online orders,catering orders and any deliveries that needed to be made.

Paying any bills or invoices that were due

Maintaining Payroll

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

Hiring and training staff

Regular store maintenance

Preparing for store audits

Maintaining payroll

Placing catering orders

Working the register if needed

Making marketing calls to local businesses

Verifying 9 cash registers making sure they were set at the correct amount Accurately doing inventory on mornings that inventory needed to be done by the set time that it was to be completed, on paper first and then put into menu link Checking in the produce order making sure all items were delivered and prices matched the price matrix Completing daily taste and temperature logs

Documented sales and payroll for each hour passed

Put together weekly packet, this including all invoices, account receivables and daily reports for the previous week.

Conducted daily pm pre-shift meetings to ensure job efficiency Ran the store through breakfast, lunch and dinner hours making sure all customer needs were being met while directing staff in the right direction, being sure to not only keep customers happy but also my staffs spirits up. Closing the store

Getting all employees off on time and counting down any employee banks and following proper procedures while doing so

Placed produce order daily

Filled out daily par sheets

Hosting daily pre-shift meetings to keep staff up to date Putting all sales,deposit, and overage or shortages in DSR Verifying that all registers were back at correct amounts Settling the batch at the end of the night using EDC and also entering the days deposit in Aloha manager, printing out void reports, cash owed reports, DSR, and importing all sales. Used menu link for employee hiring and scheduling, sales checks and forecasting, inventory, invoice payment, making line-ups and other important daily task.

Through out the day many emails were sent from emailing cooperate office, customers, the daily end of the night recaps and just updating the team with new info. The most important task of all and the most simple was of course making sure customers returned for great service, which is important in every field if work. I maintained a clean restaurant making sure to keep staff upbeat and with good attitudes to ensure the highest and best hospitality and service any customer could ever ask for. 10/2010 to 10/2014

SPICY PICKLE

houston, TX

Store manager

With small beginnings as a cashier I quickly learned the importance of great customer service, the handling of money and the aloha register systems. Within a short period of time of working the FoH i took the knowledge that i learned and took it upon myself to go into the BoH and began to cross train educating myself on the food making and handling process and also what it means to keep things sanitized and clean. After a small while of excelling in the FoH and BoH and catching the attention of my superiors on came the promotion to supervisor. Beig a supervisor/manager and having extensive training i was responsible for opening and or closing the store. Soon after my training was complete i was promoted to store manager managing the store in the AM to PM shift with my daily duties including: Setting up the line in the mornings

Monthly check ups from cooperate

Counting the bank and registers making sure they were at their desired amounts Checking cooler temperatures and other store maintenance Making employee flow charts

Making bank deposits

Making daily employee checklist

Doing daily paperwork and checking labor cost and so on Using aloha and Aloha Edc

Taking catering orders and setting up cooperate lunches Making sure employees are following proper health codes Doing morning prep

Putting financial into the computer

Doing the product orders

Doing inventory

Employee delegation

Resolving any issues employees and with one another Working the register and the kitchen

Dealing with customer problems and complaints in the proper manner Providing excellent customer service

Working doubles if needed

Closing the store counting down registers and making deposits, settling batch, and making sure things are locked, cleaned and secure.

Great leadership and great employees means a happy business WORKING ON ASSOCIATES: BUSINESS 2017

University of Houston, Houston, TX, United state

Trained with Jasons Deli comp and Spicy pickle comp EDUCATION

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