English Teacher Information
Resume:
Theona Naicker Resume **** Page *
THEONA NAICKER
*** ********* ********, *********, *******, 4068
Mobile: 071-***-**** / 082-***-****
Email: *******@*****.***
PERSONAL INFORMATION
Date of Birth : 19 February 1987
ID Number : 870-***-**** 089
Nationality & Ethnicity : South African Indian
WORK EXPERIENCE
Dec 2015 - Present International English Teacher
Communicate clearly and concisely, both orally and in writing.
Recognize variations in student backgrounds, abilities and learning styles.
Interact in a friendly and patient manner with students from different cultural backgrounds, students of all levels of language proficiency, and students who may have disabilities.
Present standard American English language clearly and serve as a linguistic model for students.
Communicate effectively with students by articulating clearly, selecting vocabulary and assessing comprehension by varying methods.
Explain grammar in an easy to understand way without overwhelming tutees.
Listen actively and effectively in order to identify and solve problems, facilitate learning for students and build student confidence.
Assess student progress.
Classroom management.
Resolve technical and connectivity issues.
April 2008 – Nov 2015 Inbound/Outbound Debtors Consultant (ABSA Bank)
Deal with customers diligently, courteously and professionally while collecting payments.
Maintain security and confidentiality of company and customer information.
Initiate strategies for collection processes and procedures.
Negotiate payment plans and respond to customer inquiries.
Persuade customers diligently to pay past due amounts.
Develop and advise alternative payment plans.
Create repayment schedules based on customers financial situations.
Retain customer loyalty while initiating processes for collection of payments.
Maintain and update record of customers from whom collections are made.
Handling debt review cancellations and liaising with debt counsellors.
Motivation, sales & drawing up of settlement and paid up letters.
Arranging refunds and setting up client debit orders.
Exercising sound decision making and judgement in the recovery of outstanding funds.
To proactively contribute to the profitability of the company, by effectively managing the arrear book and
minimise the loss.
Theona Naicker Resume 2017 Page 2
Jan 2007 – April 2008 Collections Officer (MBD Attorneys)
Arrange for debt repayment / establish repayment schedules based on debtors financial situations.
Advise debtors of necessary actions and strategies for debt repayment.
Locate and notify debtors of delinquent accounts by mail, telephone to solicit payment.
Record information about financial status of debtors and status of collection efforts.
Collect outstanding debt from clients achieve collection target to ensure positive cash flow.
Assist the company to take legal action against debtors by providing necessary information.
Maintain security and confidentiality of company and customer information.
Follow legal requirements during debt collections to avoid legal issues.
Negotiating repayment plans.
Perform various administrative functions for assigned accounts. July 2006 – Jan2007 Collections Clerk and Admin Assistant (RL Daly Attorneys)
Making outbound collection calls to debtors.
Reducing the outstanding debt owed to a company.
Responding to telephone inquiries using standard scripts and procedures.
Assisting debtors to work out payments.
Following up clients on previous payment arrangements.
Negotiating settlements with clients.
Maintaining appropriate and comprehensive records of all customer discussions.
Maintain security and confidentiality of company and customer information.
Follow legal requirements during debt collections to avoid legal issues. Jan 2006 – July 2006 Secretary & Personal Assistant (Moonstone Trading)
Screening phone calls and dealing with enquiries where appropriate.
Making appointments, drawing agenda's and organising meetings.
Taking minutes ensuring manger is well prepared for meetings.
Take dictation and type letters and documents.
Travel and lunch arrangements.
EDUCATION
2016 - Completed TEFL / TESOL course. Teaching English foreign language. January 2005 - Completed Careers 2000 course in Business Information Systems 2000 - 2004 - Matriculated at Earlington Secondary Trainings provided by ABSA Bank
FAIS Programme for Other (FAISO)
Code of Banking Practice (COBP)
Promise to Pay Policy
National Credit Act Awareness
Conflict of Interest Policy
Theona Naicker Resume 2017 Page 3
KEY SKILLS & COMPETENCIES
Knowledge of proper and ethical debt collection techniques.
Ability to quickly build a picture of a customers’ personal circumstances and needs.
Strong negotiating, counselling, and problem solving skills.
Experience of collecting first and third party accounts.
Working knowledge of Microsoft Office Suites Word, Excel and Access.
Ability to be discreet while working with confidential information.
Able to work well as a team and on own initiative.
Strong attention to detail. Having a keen sense of urgency.
Excellent listening ability and superb questioning techniques.
Always accurate and on time in completing duties. REFERENCES & CERTIFICATES
Available upon request
Contact this candidate