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Customer Service Manager

Location:
Tulsa, OK
Salary:
Negotiable
Posted:
February 06, 2017

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Resume:

TIMOTHY J. HUNT

**** *. **** *****

Tulsa, OK ***37-3659

Phone: 918-***-****

E-mail: acyowv@r.postjobfree.com

Management Experience: Includes titles: Hospice Social Worker (MSW / LMSW) Volunteer

Coordinator; Chaplain; Bereavement Coordinator; Intake Counselor / Assessor; Sr. Consumer

Recovery Specialist; Maintenance Supervisor; Health and Safety Manager / Assistant Plant

Manager; Field Technician / Trainer; Labor Relations VP of Sales, and Labor Relations Sr.

Consultant; plus I have gained management experience as a volunteer at The University of

Oklahoma’s Physician’s Tulsa Community Health Clinics (formerly known as the Bedlam Clinics).

Special Achievements:

• Earned a Bachelors of Social Work (BSW) with Kum-Laud honors; and also earned a Masters

of Social Work (MSW) degree and obtained a State License as a Licenced Master of Social Work

(LMSW).

• Wrote 2 grants to help raise funds for The University of Oklahoma’s Tulsa Physician’s

Community Clinics.

• Introduced a program that increased employee retention by over 60 percent, stabilizing the

work force, resulting in an increase of 25 percent in production.

• Designed spreadsheets to track attendance & productivity, which was utilized by the entire

management team to track individual performance, resulting in an increase of quality productivity

by over 35 percent.

• Introduced a training program for learning disabled individuals, and worked with local

authorities to implement a vocational program to train and employ people released from prison, as

well as those who graduate from substance abuse, rehabilitation facilities.

Volunteer Service: For many years, I served as a volunteer worker for churches and other

community services, which included heading up hospital & nursing home visitation. In addition,

duties included working on fund raising projects, providing teaching and counseling for children,

teenagers, and parents. We also provided counseling for single adults, couples, and elderly

adults, as well as ministering to people in hospice and their families. Years before, I opened and

operated a non-profit coffee house out-reach and street ministry that operated for 3 years in

downtown Tulsa, where we offered help for children and their parent’s physical, emotional, and

spiritual needs.

In order to fulfill practicum’s for the BSW degree; I volunteered at a hospice, but later changed

over to work at a food-bank operated by the Community Action Program or (CAP). For two

semesters I helped with intake evaluations, counseling, and helped to coordinate the volunteer

intake counselors. For my senior practicum, I completed 480 hours of volunteer work 12 & 12 Inc.

Center for Addiction Treatment & Recovery, doing case work, working with alcoholics, narcotic

addicts, and people having comorbid mental challenges. Plus, on weekends I worked with the

family counselor, helping with family members and extended family, which included adolescents,

children and close friends of the clients. Volunteer work has always included helping people to

find employment, housing, spiritual resources, and resources for medical care.

For the Graduate Practicum, I worked under the Director of Operations at The University of

Oklahoma’s Physicians Tulsa Community Health Clinics, doing administration work, which

included, doing clinical work, helping patients network to gain assistance for varying needs. Plus, I

organized employee / peer evaluations; generated trend and demographic reports for stake

holders and funders and in addition I wrote grants to help raise additional funding.

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EMPLOYMENT HISTORY:

Self-Employed Uber Driver (part-time) 11/2016 - Present

Interim Healthcare / Hospice, Social Worker (LMSW) / Chaplain & 7/2015 – 10/2016

Bereavement Coordinator (Note): 3+ years of Hospice Experience

Magna Hospice Social Worker 12/2014 – 07/2015

Season’s Hospice, Social Worker 05/2014 – 06/2015

Oklahoma Department of Mental Health & Substance Abuse Services 01/2013 – 01/2015

At Tulsa Center for Behavioral Health (TCBH)

Sr. Consumer Recovery Specialist (CRS)

Webco, Sand Springs, OK 02/2012 – 08/2012

Sr. Maintenance Technician II

Custom Components & Logistics 07/2011 – 02/2012

Night Lead

Labor Relations Institute (LRI) Broken Arrow, OK 09/2007 – 07/2011

Sales VP, 09/07- 03-03and latter, an independent,

Sr. Field Consultant and a licensed, independent insurance agent

HSBC Bank Tulsa, OK 07/2002 – 04/2010

Recovery Specialist / part-time Independent Labor Consultant

SunTech / Vartec, Tulsa, OK 07/2000 to 07/2002

Customer Service / Unit Manager

Safety Training Systems, Tulsa, OK 09/1999 to 01/2001

Maintenance & Facility Technician / Supervisor

Reinforcing Services Inc., Port of Catoosa, OK 12/1998 to 07/1999

Plant and Facilities Maintenance Supervisor / Health & Safety Manager,

And Acting Assistant Plant Manager

Eagle Technical Services, Sapulpa, OK 10/1997 to 10/1998

Field Service / Trainer, Technician & inside/outside sales

Kaiser Aluminum / Chemical Corp. Tulsa, OK 09/1978 to 10/1997

Maintenance Technician NOTE: 19 years of service.

EDUCATION:

The University of Oklahoma, (OU) MSW degree. 2007

Oral Roberts University, (ORU) Completed a BSW degree. 2009

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Rhema Bible Training Center, Broken Arrow, OK; Graduated, with Diploma 1977

COMPUTER SKILLS:

Experienced in using Windows 3.1 to Windows Millennium and Vista, Microsoft Word / Excel,

Outlook, PowerPoint, Access, SSPS for social work statistics, as well as other word-processing

soft ware and spreadsheets, various customer service programs, and production tracking &

planning systems.



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