Customer Service Manager
Resume:
**** ***** ***** **. *******, Texas ***** 832-***-**** ******.*******@*****.***
Carrie Dawson
Seeking employment as a Dispatcher, Customer Service, Data Entry, Health Care Industry, Receptionist, Admin Management, but not limited to.
Experience
2008-Present Allen Sena Incorporated Houston, Texas Bartender/Customer Service/Bar Manager
2014-2015 United States Postal Service Houston, Texas Cover Driver/Loader
Delivered packages during peak season and covered regular drivers
Loaded trucks and pull trailers with freight to be delivered the next day 2013-2014 Accent Food Services Houston, Texas
Administrative Assistant/Receptionist
Ordered all warehouse Supplies from large vendors, like Vista Grocery Supply, Weatherford Exotic Coffee, Red Bull, Bluebell, Coca Cola, Dr. Pepper, Bimbo, and many more.
Answered phones and took orders for request for coffee, cups, dinners, and any vending products we carried, and managed large accounts like, Air Liquide, Colleges, Refineries, Hospitals anywhere our vending machines were located. Created and closed work orders on vending machines and coffee machines. 1999-2010 Federal Express Corporation Houston, Texas Dispatcher/On-Road Manager
Dispatched and managed 150 couriers on road daily
Booked Pickups
Ordered supplies for all regular customers for the entire dispatch department using a Federal Expre software.
Created route loop analysis, and route maintenance, milestones
Station visits and check rides with the drivers, safety being my first priority but that they were using pr wearing seatbelt, using blinkers, blowing horn when backing up was the only option and pickups and de falsification, by no means
As on-road manager my responsibility also included the driver’s safety on road, customer package del insure all freight was in the station on time to insure the CTV truck pulled on time to get all freight to th 1997-1999 Federal Express Corporation Houston, Texas Customer Service Agent-Best Practices
Booked pickups for both Domestic and International
Ordered supplies
Opened new accounts
Researched location of Domestic and International packages, customer claims, pricing 1994-1997 Foley’s Department Store Houston, Texas
Customer Service Rep
Answered customer calls opening new accounts
Bill payments
Researched for available balance and bill due dates
Collections
1992-1994 Foley’s Department Store Houston, Texas
Cosmetic Representative/Cashier for Clarins & Fashion Fair
Sold cosmetics and perfume
Make overs, and product advice
Highlands Re-Insurance Company Houston, Texas
1991-1997
Accounting Clerk
Billing
Accounts payable/receivables
Filming and filing of customer files
Researched overpayments on claims
1990-1991 Market Place of Texas Beaumont, Texas
Data Entry Clerk
Researched store manager’s daily reports for errors if not balanced.
Input daily sales and gas audits into the computer
Responsibility was for 20 Fina stores in the Beaumont/Buna area 1989-1990 Market Place of Texas Beaumont, Texas
Receptionist/Office Clerk
Answered phones
Received and recorded the gas levels and store sales from store managers
Prepared regular and certified letters and made mail run to post office 1988-1989 Market Place of Texas Beaumont, Texas
Cashier/Store Manager
Training new employees
Cashier
Ordered and received groceries
Checked gas levels
Store reports
Employee scheduling
Education
2008-off and on to
present
Houston Community College Houston, Texas
Pre Health Science- Nursing
Still working on degree, all prerequisites are completed plus some other required classes, Child Psychology, A&P I and II, Medical Terminology and more. Active License: TABC
Non-Active License: Certified Nursing Assistant, Cosmetology 1990-1992 Chenier Business College Beaumont, Texas Accounting
Certificate
Skills & Equipment
Microsoft Office, Fax Machine and scanner, multi phone lines, processing orders, Excel, Microsoft Word, Microsoft Windows, Dads unit, 10-key by touch, type 55-65 wpm, Cash register
References are available on request.
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