Desktop Support Manager

Marc Brenner

**** ****** ****** *** 404-***-**** Las Vegas, NV 89130 *******.*****@*****.***

SKILLS SUMMARY: Results oriented hands-on individual with a multitude of technical experience that strongly emphasizes knowledge, dedication, resourcefulness, and professionalism.

TECHNICAL KNOWLEDGE

Operating System Networking Applications

MS Windows 9x/2000/XP/Vista Cisco IOS MS Office 365

MS Windows 7/8.1/10 TCP/IP/DHCP/SNMP/DNS/ Active Directory Administration

MS Windows Server 2003/2008/2012R2 Routers/Switches/Cisco/HP/Sonic Wall/3com IBM Client Access

Apple Mac OSX IBM AS400 SNA/Twinax/TCP/IP MS Hyper V

Apple IOS Cisco/Juniper VPN VMware Fusion Linux APC/Tripp Lite UPS Systems MS SQL

Android SAN/NAS Deployment/Backup BMC Remedy

IBM AS400 (RPG) Data Center Support Adobe Creative Cloud

Certifications Hardware

A+ IBM/Dell/HP/Lenovo/-PC

NET+ Apple Mac

Dell Certified DCSE 1000 Blackberry/Android/IOS Tablet/Phone

TR-07-S Corning Cable Fiber LAN/WAN HP/Dell/Printec/Genicom Printer Support

March/Pelco/Nice DVR install and configuration

Cisco Switches/Routers/VPN/Firewall

Dell/HP/IBM

WORK EXPERENCE:

TekSystems/Desktop Support, Stratos Product Development – Seattle, WA February 2016 – July 2016

oProvided day-to-day Desktop/Software/LAN support to 50+ staff.

oUpgraded office LAN infrastructure from 100MB to 1 GB.

oRebuilt office conference rooms to support video tele-conferencing for clients.

Owner, GreenArroweCycle - Atlanta, GA April 2012-November 2015

oRebuild and restore Cisco/3Com/HP router and switch networking equipment.

oRebuild, restore and recycle desktop/server and printer hardware including but not limited to all major brands of Dell/HP/Micron/Gateway/Brother/etc.

oInstall/Configure/Support local clients PC/Networking/Server Infrastructure.

Manager of Field Engineering, Manheim / Cox Enterprises - Atlanta, GA October 2005-December 2011

oDesign and build of over 60+ new and upgraded infrastructure projects for Manheim business units in USA, Canada and Caribbean all completed on time and under budget.

oManaged group of 8 field engineers to support auction corporate operations in three countries with 85 locations.

oCreated Enterprise wide standards for LAN infrastructure requirements following BICSI standards and procedures.

oManaged corporate data center with staff of 2 Engineers.

Supervisor of Desktop Support, Manheim / Cox Enterprises - Atlanta, GA January 2001 - September 2005

oActed in concert with project manager and team of 3 support associates in a 3000+ dumb terminal to PC replacement project at 54 remote facilities across the US, Canada and Puerto Rico.

oCoordinated with business stake holders and vendors in the upgrade of corporate enterprise structured wiring cable plants to Cat5e in 40+ locations.

oCreated company-wide fiber optic networking standards for Enterprise LAN campus network.

oManaged, implemented and supported network/PC/Printer infrastructure conversion of 22 Corporate facilities that where part of a company merger.

Desktop Support, Manheim / Cox Enterprises - Atlanta, GA October 1998 – December 2000

oPart of corporate help desk that provided software, PC and networking support for 350 internal corporate employees as well as 10000 remote employees in 54 locations.

oResponsible for the creation and deployment of all system wide OS and application images Win XP, 2000, 98, 95, Lotus Notes, IBM Client Access, MacAfee, Outlook, MS Office Professional.

EDUCATION/PROFESSIONAL DEVELOPMENT

State University of New York at Buffalo – B.A. Psychology 1992

(SUNY-Buffalo) Buffalo, New York 14260

Corporate Training Program:

Civil Treatment for Managers, 2008

Leadership Fundamentals, 2009

SPECIAL SKILLS

Goethe Institute 2009 (currently learning advanced German). Valid US Passport with extensive domestic and international travel, Commercial pilot license.

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