Customer Service Information Technology

CHRIS MURPHY

***** **** ***** **** *

Fort Hood, TX. 76544

Cell Phone: 254-***-****

E-mail: *********@*****.***

https://www.linkedin.com/in/christopher-murphy-bab14351

OBJECTIVE

A position involved in the Information Technology field in which a firm may leverage my abundant experience and expertise.

SUMMARY OF QUALIFICATIONS

Customer service-driven professional with over 10 years of civilian sector experience in IT combined with 10 years of experience and knowledge as a Signal Officer for the U.S. Military. Expert-level knowledge of server technologies, information security, database, and enterprise applications. Planned, directed, and coordinated onsite equipment projects including managing Operating Systems upgrades and software rollouts. Oversaw and mentored junior employees ensuring that all work was completed on time with an emphasis on quality and customer service. Possess a U.S. Government security clearance and have worked with classified materials and documents.

EDUCATION AND TRAINING

Certificate, CISSP, ISC2 (September 2013) current

Graduate, Information Systems Management Course, U.S. Army, Fort Gordon, GA (August 2013)

Graduate, Signal Captain fs Career Course, U.S. Army, Fort Gordon, GA (August 2011)

Certificate, Security+, COMPtia since December 2010 lapsed

Graduate, B.S. Computer Information Systems, CSU, Stanislaus (July 1994)

EMPLOYMENT HISTORY

Information Systems Manager SEP 2013 - Present

U.S. Army, 1st Cavalry Division, Fort Hood, TX

Information Systems Management Officer and Deputy Automations Management Officer for the 1st Cavalry Division, the largest active duty division in the Army.

Supports the Division Headquarters, four Brigade Combat Teams, and one Aviation, one Sustainment and the Division Artillery Brigades. Responsible for planning, coordinating, and executing the installation of Enterprise Services such as directory services, database management, configuration management, e-mail, Web-based applications, and portals into seamless information environments that enable knowledge management and decision superiority for the commander. Provides subject matter consulting expertise to subordinate Brigade Information Technology Teams.

Signal Officer SEP 2011 – AUG 2012

U.S. Army, 158th Infantry Brigade, Camp Shelby, MS

Battalion Signal Officer for a Field Artillery unit at Camp Shelby Joint Forces Training Center with the mission of observing, controlling, training, and evaluating National Guard, Reserve, and Active Duty Soldiers in support of overseas deployments. Responsible for advising the Battalion Commander and staff on all signal matters to include voice-radio planning of Frequency Modulation, High Frequency, and Satellite communications. Responsible for all matters concerning IT automations, communications security (encryption technologies), electronics, automations equipment, calibration, information management and training. Developed training planning calendar database from a monolithic excel spreadsheet used for years for planning.

Signal Officer OCT 2006 – APR 2011

U.S. Army, 82nd Airborne Division, Fort Bragg, NC

Squadron Signal Officer for an airborne cavalry squadron with the mission of worldwide deployment within 18 hours of notification to conduct an airborne assault, fight, and win upon arrival on the battlefield. Responsible for advising the Commander and staff on all signal matters, to include IT automations, voice-radio planning of Frequency Modulation, High Frequency, and Satellite communications. Planned and executed training required to ensure that the unit communicates with higher, lower, and adjacent units at all times over voice and data.

Mental Health Specialist NOV 2003 – APR 2006

U.S. Army, Landstuhl Regional Medical Center, Germany

Mental health specialist for the Landstuhl Regional Medical Center, the primary full-service hospital tending to wounded warriors from Iraq and Afghanistan. Responsible for daily care of mental health patients while assisting nursing staff with clinical duties.

Senior IT Specialist / Web Applications MAR 1997 – JUN 2002

Output Technology Solutions, El Dorado Hills, CA

Responsible for developing web applications using multiple backend databases such as Microsoft SQLServer, Oracle, and MySQL, leveraging server-side programming using JAVA.

IT Technician II NOV 1994 – MAR 1997

H&H Computers, Sacramento, CA

Consulted with multiple Sacramento-area clients for IT hardware troubleshooting, upgrades, installations, and maintenance.

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