Customer Service Information Technology
Resume:
SUMMARY
Telecommunication Technician successful at developing unique troubleshooting techniques
and providing quality sound installation services to customers. Technician Supervisor accomplished in creating strong and knowledgeable teams and meeting deadlines. Successful in reviewing projects and tracking margins for process improvements. HIGHLIGHTS
Time management
Troubleshooting
Data Entry
Prioritization and task management
Customer service-oriented
Effective written communications
Ability to work unsupervised
Excellent analytic and problem solving
skills
Effective listening, verbal, and
presentation
ACCOMPLISHMENTS
Implemented the nomenclature for over 1200 workspaces. Supervised over 100 installs and moves to completion. Promoted to lead Technician after just 8 months of employment. Assisted in training new service technicians.
Oversaw 20+ projects to satisfaction of vendors and customers. Managed several teams of technicians on multiple projects. EXPERIENCE
Facilities Specialist
New York, NY
Healthfirst/ May 2011 to Nov 2016
Installs (attachments and accessories at user work stations to provide for ease of work using various hand, power, and specialty tools.
Inspects buildings and other structures to determine functional systems and detect malfunctions and needed repair making notes and recommendations using a pre-established check sheet. Handled all maintenance, construction and repairs. Held professional working relationship with all employees. Oversaw multiple relocations of a variety of departments. Served as liaison to Telecommunication and Information Technology group. Clerical / Temp
New York, NY
Robert Half International/ Aug 2009 to May 2011
Dealt directly with customers via telephone, email or in person. Responded promptly to customer inquiries.
Handled and resolved customer complaints, obtain and evaluate all relevant information to handle product and service inquires.
Performed customer verifications.
H .
Jaime Hinds
jaime.graig@hotmail.c
om
www.linkedin.com/in
/jaime-hinds
Processed orders, forms, applications and requests. Recorded details of inquiries, comments and complaints. Communicate and coordinated with internal departments. Directed requests and unresolved issues to the designated resource. Maintained customer databases.
Technician Level II
Bronx, NY
Eastern Standard Consultants/ Nov 2005 to Aug 2009 Serviced desktop PC's.
Maintained PC related equipment (side peripherals). Desktop PC installs for over 400+ new work stations. Determined equipment needs, prepare detailed budget requests and recommendations including written specifications, justifications and detailed drawings. Maintained phone systems (KSU, PBX, or VOIP) and networking equipment (routers, switches, hubs and wireless access points).
Planned network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
Established voice and data networks by running, pulling, terminating, and installing telecommunications equipment, routers, switches, multiplexors, cable trays, and fire suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.
Several years of experience working in a commercial, residential and/or industrial environment. Experience pulling and/or terminating Cat 5/5e, Cat 6/6e, Fiber Optic or Coax cable. Ability to install support structures (ladder racks, j-hooks, etc.)Skills for terminating and dressing distribution frames (66 and/or 110 blocks, patch panels, etc.) Experience using digital multi-meters, toning and/or testing cable a plus EDUCATION
Cable and cable infrastructure
C-Tech Manhattan 2004
New York, NY, USA
A+ training
B.M.C.C 2012
New York, NY, USA
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