Ms. LATOYA FINCH

Jackson, MS

acyoe5@r.postjobfree.com

601-***-****

Employment: MS Dept of Employment Security January 2007- present

ES Interviewer II/Acting Supervisor Jackson, MS

-Assist in training new staff

-Assist in developing & implementing new policies & procedures

-Prioritizing work tasks to meet goals and deadlines

-Prepare & submit wage reports to determine eligibility

-Completing non-monetary investigative reports to determine

Eligibility

- Delegate work effectively to others

- Directly supervise the work of several other employees

- Conduct program testing to ensure system updates& new modules

Function properly within existing mainframe

- Build & maintain great customer relationships

-Password resets

-Assist with payroll information for temporary employees

- Weekly Work Search Intake Skills

- Information analysis - Recording facts

- Answering phones at an extremely high volume

TempStaff September2005 - January2007

UI Claims Investigator (temp) Jackson, MS

- Answered phones in a high call volume setting - Information analysis

- Recorded facts

-Completed non-monetary investigative reports to determine

Eligibility

-Provided excellent customer service - Earned promotion following superior performance and demonstrated ability to quickly learn and master complex

Rankin Medical Center April 2005 – September 2005

Cashier/Line Server Brandon, MS

- Cashiered - Checked and maintained food quality and temperatures

- Served hundreds of people daily - Face to face customer relations

-Fruit & vegetable garnishes daily

Delta Travel Center January 2004 – April 2004

Cashier Richland, MS

- Primarily cashiered at a high volume (2 registers) while maintaining good customer relations -Ordered and tracked inventory -Kept shelves stocked and cleaned

Shapley’s Restaurant June 2003 – November 2003

Salad Prep Ridgeland, MS

- Read and followed recipes tastefully - Prepared hundreds of salads and desserts daily - Always multi-tasked because of extremely high demand

Grady’s American Grill December 2001 – July 2003

Server/Key Employee Jackson, MS

- Provided excellent customer service to guests - Trained all new FOH employees - Delegated duties & also supervised other employees

-Conducted evaluations of newly trained employees

- Checked and maintained the quality of food being expedited

-Conducted evaluations on newly trained staff to determine capabilities

Education: Lanier High School August 1995 – June 1999

Jackson, MS Diploma

Certifications & Accolades: Certificate of Appreciation for exceptional

Customer services in the completion of Investigations

& Adjudications

Certificate of Completion in Understanding the

Americans with Disabilities Act (ADA)

Certificate of Completion of Employee Sexual

Harassment Awareness

Certificate of Completion of Limited English

Proficiency classes

Certificate of Completion of Customer Service

Confrontation and Conflict Resolution

Certificate of Completion of Customer Service

Fundamentals

Skills and Qualifications: -Composed the Standard of Operations for key

Processes

- Outstanding verbal and written communication skills

- Highly organized and decisive; able to prioritize effectively to complete multiple tasks

-Several years of customer service experience

- Types 54wpm; Excellent in 10-Key - Data Entry - Proficient in Outlook, Microsoft Word and

Excel

- Very familiar with WebXtender, CICS and

Access MS

- Dispatcher experience - Very effective in a call center and/or office setting

-Productive team approach when required - Skilled in culturing excellent relationships with clients and also colleagues

- Experienced Security Officer

- Learn new tasks usually very quickly & easily

REFERENCES:

Ms. Audreanna Plott 769-***-****

Occupation: Food Service Worker

Ms. Chiquita Finch 769-***-****

Occupation: Entrepreneur/Secretary

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