Customer Service Manager

Eddie Diaz

*** ****** ***** • Corona, CA *****

951-***-**** • *********@*****.***

AREAS OF EXPERTISE

Leadership & Supervision Preventative Maintenance & Safety Product Packing Productivity & Efficiency Enhancement Production Operations Reach Truck

Clamp Forklift

Cherry Picker

Knowledge of AS-400 C Program /Epicor system

Bilingual in English and Spanish (read, write and speak) PROFESSIONAL EXPERIENCE

US Continental • Corona, CA

2012-2016

WAREHOUSE MANAGER

Manage day to day operations, overseeing 20 employees

Meet with Operations Manager to go over Daily schedules

Ensure all incoming components, are received quickly and correctly, using ISO standard receiving procedures

Route orders for customers, set up all outbound and inbound shipments

Create packing slips, BOLs for all outbound shipments

Work with inventory specialist to keep inventory on track

Handle customer complaints and collaborate with customer service

Have orders travelers pulled and staged for Production team

Ensure orders are put together, staged, verified and ready for shipment

Ensure orders are shipped on time and correctly

Manage labor and overtime

Produce short/long term scheduling

Train and certified all new employees on the following equipment: Forklift, Cherry Picker and Skyjack

Taylor Services • Fontana, CA

2008 – 2012

PRODUCTION & SHIPPING SUPERVISOR

Managed day-to-day operations of packing lines overseeing 50 employees

Collaborated with other supervisors to ensure orders are processed in a timely manner

Handled customer complaints and collaborate with the Customer Service Department to identify and solve issues

Produce short/long term production scheduling

Completed daily reports on-time

Managed overtime hours and special project hours to ensure we are on budget

Trained employees on Fork Lifts, Clamps, Cherry Pickers and Turret Trucks

Ensure all orders are labeled correctly and ready for shipping

Ensure shipping staff loads orders correctly

Make sure orders match BOLs prior to loading

Verify no mis-loads and ensure all trucks are loaded in a timely manner NYK Logistics • Long Beach, CA

2005 – 2008

CROSS DOCK SUPERVISOR

Oversee 2nd shift that averaged 80 associates

Maintained and ran container yard

Offload and load containers in a timely manner

Ensure to meet or exceed company goals

Keep a daily work log of production

Keep management updated on productivity

Train warehouse employees

Ensure that warehouse operates efficiently

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