Daigo Kimura

**** **** ***** ****** **** A, Garden Grove, CA 92844

acynxy@r.postjobfree.com

714-***-****

PROFILE

Accomplished managerial professional with 10 years of experience within the retail telecommunications industry, executing top performing results that surround growth of business, increase in gross profit customer satisfaction, and excelling in the major company focuses. Played a key role in creation of a Verizon Premium Retailer (MM Mobile, Inc.) Outstanding interpersonal skills. Leader by example. Master in coaching. Excellent in multi-tasking and work prioritization. Consistent. Quick and eager learner. Passion for team building. Reputation for dependability and exceeding tasks. Highly motivated for success.

HIGHLIGHTS AND RECOGNITION

Successful launch of new incorporation of business (MM Mobile)

Direct business with Verizon as Premium Retailer in 1 year of business, cutting the middle man (MM Mobile)

Champion store launch including location prospect, business plan, LOI, design, and construction (MM Mobile)

Achieved historical record in Home Solutions in 3 locations Westminster/Costa Mesa/Orange (AT&T)

Achieved historical record in customer satisfaction score in 2 locations Orange/Huntington Beach (AT&T)

Rank improvement in all locations managed Westminster/Costa Mesa/Huntington Beach/ Orange (AT&T)

Top 15% performer nationwide (AT&T)

PROFESSIONAL EXPERIENCE

MM Mobile Inc. 2015-present

Regional Manager- California / Hawaii

Key role in successful start-up in company, generating rapport with Celluphone Master Agent, Verizon Corporate

Establish relationship and negotiation with focus on small and medium businesses to win as new clients

Build relationships and awareness amongst general consumers through community events and chamber of commerce

Creation of rules and regulations surrounding the sales process, behavioral expectations, and operations

Create and conduct 7-day new hire training. Conduct weekly training surrounding sales and customer experience

Marketing including radio broadcasts, remotes, grand openings and others to increase awareness and foot traffic

Create, oversee, and execute monthly sales targets per store

Oversee operations including cash management, inventory, schedule, HR

Maintain a healthy, consistent increase in sales and performance to grow gross profit

Create new business opportunities surrounding the Hawaii Region

AT&T

Assistant Store Manager 2012-2015

Responsibility of serving as lead assistant manager amongst a district of 6 locations

Training new hires of system and product knowledge, operations, sales process, and customer experience

Executing district-wide performance calls and meetings with management team

Lead Retail Sales Consultant 2007-2012

Master proficiency in customer relations, sales, and handling operations

Achieving Summit Award in 2012 & 2013

2012 #5 in overall sales and customer experience under area of 400+ employees

ADDITIONAL RELATED EXPERIENCE:

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint with basic skills in Adobe Photoshop and Adobe Illustrator

Type 50-55 wpm, accurately ten keys by touch

Strong verbal and interpersonal communication skills

Bilingual in English and Japanese

Ability to multi-task accurately and effectively in a fast-paced environment

Organized and ability to prioritize assigned tasks

EDUCATION

Irvine High School- Class of 2006

Associate Degree (Economics)- Orange Coast College

COMMUNITY SERVICE

Irvine High School 2006-2011

References available upon request

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