Customer Service Quality Control

**** ********** ****** **** *********, NC ***** *******@*****.*** 704-***-****

Qualifications Summary

Highly skilled individual with over 10 years of experience in a number of professional occupations such as warehouse operations, customer service care, call-center operations, marketing and sales.

Strengths: Organization, Methodology, Professionalism, Punctuality, Sales

Able to master company required skill set and move on to more complex tasks.

Able to identify customer needs and present appropriate company products and services.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Skilled at maintaining quality control. Proven ability to follow safety and security procedures as required.

Highly trainable and dedicated to task at hand.

Experienced with various computer applications including Microsoft Suite

Professional Experience

TJ Maxx - Charlotte, NC 2000 to Present

Rapid Pack Selector

Rapidly pack specific requested merchandise for area stores.

Load selected merchandise on assembly line for packing and shipping.

Solve daily issues with incorrect distribution numbers by using research.

Sign off on paperwork confirming accuracy of merchandise handled.

Cross Dock Loader

Utilize physical strength and organizational skills to load various boxes of store merchandise onto mobile trailers and sort according to branch location.

Count, weigh and record number of units of materials moved or handled on daily production sheet.

Stack material into bundles, bands bundles together and clean work area.

Safely and efficiently maneuver goods and materials in a warehouse to designated areas by hand, hand truck or other device.

Airport Group International - Charlotte, NC 1999 to 2000

Aircraft Fueler

Operated fueling equipment and accurately recorded readings of the fuel tank.

Performed quality control checks on fuel equipment.

Followed safety & security procedures by maintaining a safe & secure ramp.

Inter-Media Marketing - Orangeburg, SC 1998 to 1999

Telemarketer

Successfully marketed telephone products and services via telephone by convincing potential customers to purchase company products and services.

Investigated and resolved customer concerns.

Established professional relationships with current and new customers therefore improving customer satisfaction and retention.

Cooper/Abex Friction Products - Orangeburg, SC 1997 to 1998

Production Technician

Assembled and tested brake pads from various automobile models.

Followed company policies, procedures and standards.

Performed daily routines with a team player approach.

American Yard Products - Orangeburg, SC 1997 to 1998

Operator I (Assembly Line)

Utilized manual labor skills on production line by lifting and assembling various intricate parts on axels to build lawn mowers.

Performed quality control checks on all machinery and equipment assembled.

Utilized knowledge and experience to troubleshoot production line machinery.

Elerbee Law Offices - Orangeburg, SC 1990 to 1992

Office Assistant

Greeted clients and answered phones.

Filed legal documents in an organized manner.

Processed and sorted mail accordingly.

Education and Training

Bachelor of Science in Marketing South Carolina State University

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