PERSONAL INFORMATION

NAME: Sheila Azantinlow

ADDRESS: **** ********* **

Dallas, TX 75217

PHONE NUMBER: 682-***-****

EMAIL: acynmh@r.postjobfree.com

PROFILE/ EXPERIENCES

I am a pragmatic individual endowed with multi-functional abilities, proactive and self motivated. I

possess good interpersonal skills and believe in teamwork. I also have the ability to mentor others. I am

well experienced in: Human resource, human services, social services, customer service, counseling,

banking and compliance, operations and triage operating.

Excel at interfacing with others at all levels to ensure organizational goals are attained

Working knowledge of Bank Secrecy Act and Regulations

Professional in oral and written skills and strong problem solving skills

Able to work independently with minimum supervision; results oriented team play

Posses excellent interpersonal skills, as well as, organizational and planning

Experienced in using Microsoft Office (Outlook, Excel, Word) and comfortable with creating and

modifying spreadsheets using formulas.

Strong time- management skills, ability to organize and prioritize quickly, accurately and effectively; and

to adjust to changes in an efficient and effective manner

Able to work well both independently and within a team

Possess sensitivity to the service population's cultural and socio-economic characteristics

Adapt to multitasking and meeting deadlines in high pressure environment

Proficient on applicable PC software, such as windows and Microsoft office (word, excel, outlook, etc)

Supervise cash receiving functions: coding and depositing money received, coordinating client accounts

receivable, maintaining daily case balance records, preparing journal entries to record transfers between

company bank accounts, maintaining investment reports and collection reports

Professional in counseling

Personnel representative`

Administrative and human resources experience in a professional corporate environment

Proficient in Microsoft office

Good in handling a high volume of inbound calls from customers, answering inquiries and providing

information

Good at mentoring junior colleagues in the performance of product/service related activities

Ability to educate customers on the usage of products/services and additional available benefits and

services

Ability to investigates and resolves complaints to ensure customer retention and satisfaction; helps others

identify solutions to common problems

Excellent communication skills, both written and verbal

Positive attitude during times of handling multiple projects

Dependable and reliable

EMPLOYMENT EXPERIENCE

AMERICAN ADDICTION CENTER ARLINGTON

MEDICAL RECORDS

Gathered patient information by collecting demographic information from a variety of sources;

interacting with registration areas; retrieving information from automated printer.

Maintained master patient index by completing assigned portion of daily audit trail; corrected and

communicated problems according to established procedures.

Initiated the medical record by creating and processing the patient care record folder.

Maintained record availability by processing charts into the department; using chart mark-off procedures;

facilitating chart location activities.

Retrieved medical records by following chart-out procedures.

Maintained quality results by following hospital standards.

Maintained continuity of work operations by documenting and communicating actions, irregularities, and

continuing needs.

Maintained patient confidence by keeping patient records information confidential.

INGRAM MICRO FORT WORTH MAY 2014- JULY

2014

TRIAGE

Responsible for the in-house paging system

Responsible for clerical duties as assigned to maintain workflow in the department

GENERAL MOTORS FINANCIAL ARLINGTON, TX AUGUST 2013-

DEC 2013

CALL CENTER (COLLECTIONS DEPARTMENT)

Administer all collections according to required policies and procedures and perform all billing functions

and train all customers to receive invoices through various online applications.

Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.

Maintain record of all client past payments and inform customer of same and prepare loan payment

schedule for customers.

Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer

accounts.

Evaluate all documents in collection systems and negotiate payments with customers through all payment

methods.

Maintain records of all collection accounts and monitor all receivables and post amounts on customer

accounts.

Oversee all overdue accounts with help of automate systems and computers and assist customers with

debt repayment plans.

Prepare an efficient debt repayment schedule for all customers and design and execute call quality

programs.

Develop monitoring form and manage all calls from collection department.

J P MORGAN CHASE ARLINGTON, TX FEBRUARY 2012-

JULY 2013

CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER, AUTO FINANCE)

Build rapport with customers by greeting them in a courteous, friendly, and professional manner using

procedures learned through training.

Use decision support computer software programs to respond to common customer work/service order,

inquiries and requests.

Position entailed a high interaction over the phone. Ensure customers understand product information and

provide additional information to customers as needed.

Listen attentively to customers needs and concerns; demonstrate empathy etc.

Prepare complete and accurate work and update customers files.

Communicate effectively with individuals and teams in the program to ensure high quality and timely

expedition of customer requests.

Effectively transfer misdirected customer request to an appropriate party

Participate in activities designed to improve customer satisfaction and business performance.

DIVISION OF JUVENILE JUSTICE MILTON, FL JUNE 2010-

AUGUST 2011

(ECKERD YOUTH ALTERNATIVES)

YOUTH COUNSELOR/ TEACHER

Perform supervisory duties and provide individual coaching, conducting behavioral /social/educational

skill development group sessions to youth in a residential treatment setting .

Assist in the development and implementation of youth treatment plans and executing behavioral

/educational programs

Oversaw, directed and prepare daily youth interactions entries, incident report, and other required

documentation and reports.

Administer medication to youth and ensure documentation is completed in the prescribed manner.

Served as a mental health capacity, by helping troubled youth deal with problems and addictions

Provided case management for those with misdemeanors and felonies

Evaluated the behavior and stability of troubled youth in the facility

Worked with community organizers, employers, and individuals to help a troubled youth transition

himself once released back into the community

Worked directly with youth corps to help troubled youth have professional training once released back

into the community.

ACCRA BREWERY LIMITED ACCRA, GHANA AUG 2009- MAY

2010

Supervise the group leaders involved with van sales including accounts payable, payroll, accounts

receivable, the cash management.

Responsible for analyzing new pricing guidelines by comparing them with other companies' same type of

overall pricing for similar products

Responsible to direct information from departmental heads to van sales, depots and individuals

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