Customer Service Representative

**** *. ********** ***.

Chicago, IL *****

312-***-****

*********@*****.***

Marco Urteaga

Customer service certified

Software:

Networking, Outlook, PowerPoint, Excel, Windows, Microsoft, and spreadsheets.

Typing 40 WPM.

Bi lingual in Spanish.

Education

Colorado Technical University (Online) - Business/Healthcare Management, B.S. expected graduation 09/2016

Wright College- 1996 Phlebotomy/EKG/CPR/CAN

Brown Mackie College 2007 Licensed Practical Nursing

Integrity Staffing/ 12 month contract

September 2015 to December 2016 BSwift/Tier 1,2 healthcare/dental/vision Chicago. Affordable Care Act. Handled current clients applications/benefits for healthcare clients. Medicaid/Medicare

Bilingual translation for healthcare insurance clients. 70-100 Inbound/outbound calls.

K Force Staffing/ Chicago

Dept of Revenue / Revenue Analyst

Arranged payment options on motor vehicles for Cook County residents. Sent out notice failure to pay notices.

Spanish Translator for billing/collections, administration and customer service.

July 2015- August 2015

Professional Experience

Totalmed Staffing/Temp/Schaumburg

11/2014- April 2015

Bilingual customer service representative. Healthcare claims and handled complaints and benefits.

Affordable Care Act/Medicaid/Medicare.

[07/2014 - 12/03/14] Global Solution Staffing/Go Health/Chicago

Customer Service/ Call Center/Tier 2

Temped for healthcare group, took claims/collections/benefits and handled complaints from clients. Advised/selected insurance plans for clients.30-40 calls daily. Utilized Medicaid/Medicare/Medical Insurance.(Broker)

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