Customer Service Medical

SHENEIKIA AUSTIN

*** ***** ******* **** ***** Holly, NC 28120 864-***-**** ***************@*****.*** ADMINISTRATIVE / OFFICE – HEALTHCARE – CUSTOMER / PATIENT SUPPORT Versatile, resourceful, and detail-oriented individual with strong qualifications to support activities/tasks requiring excellent administrative, healthcare, records management, communication, and customer service abilities. Skilled at working effectively independently and as part of a team in demanding and fast-paced environments to complete assigned projects and tasks while adhering to all deadlines and quality standards. Self-motivated with exceptional interpersonal skills to establish and maintain productive working relationships with patients and team members.

SKILLS AND CAPABILITIES

Healthcare and Medical Industry Meticulous Attention To Details Handle Confidential Information

Handling & Resolving Problems Phone/In-Person Communication Excellent Decision-Making Skills

Administrative/Office Functions Medical Records Management Performing Well Under Pressure

Professional/Pleasant Demeanor Healthcare/Medical Terminology Organization/Time Management

EDUCATION

Associate of Arts in Health Administration / Medical Records, U niversity of Phoenix, Phoenix, AZ (Aug 2015)

Medical Assistant Program Diploma , V irginia College of Greenville, Greenville, SC (Jun 2010) Relevant Coursework: Patient Records, Claims Preparation, Computerizing Medical Data, Medisoft Program, Medical Office Procedures, Medical Law and Ethics, Medical Insurance Procedures, and Medical Terminology Externship and Training:

Medical Assistant Externship, D octors Care of Greenville, Greenville, SC (Apr 2010 – Jun 2010)

● Successfully performed 100 plus blood draws and assisted Physician with both EKG and suture procedures.

● Performed over 100 lab tests that included strep, urinalysis, mono, pregnancy, glucose, and hemoglobin

(A1C).

● Accurately measured dosages and administered over 100 injections including steroid (pain), TB, and tetanus. PROFESSIONAL EXPERIENCE

Associate, H oneymoon Paper Product, Piedmont, SC 2012 – 2014

Maintained full responsibility for displaying strong organization, communication, and problem solving skills while completing a diversity of day-to-day administrative, shipping, and customer service activities. Sustained the highest level of focus and attention-to-detail while working effectively within a busy multi-tasking environment.

● Demonstrated exceptional time management, multi-tasking, and organizational skills while completing work.

● Identified and provided additional assistance/support to team members as needed to facilitate efficient operations.

● Established a reputation for professionalism and integrity as well as for delivering exceptional quality of work.

● Consistently exercised good judgment and performed duties in the best interest of the company and customers. Customer Service Representative, K -Mart / Sears Brands, LLC, Greenville, SC 2008 – 2011

Held directly responsible for utilizing exceptional interpersonal and communication skills to assist and support customers. Maintained a professional and courteous demeanor and interactions at all times while providing value-added service. Ensured all tasks/responsibilities were performed thoroughly and with a strong sense of urgency.

● Direct accountability for assisting customers with purchases as well as for maintaining an accurate cash drawer.

● Actively supported company sales, service, and business goals and worked well in a multi-tasking environment.

● Used excellent customer service and listening skills to exceed expectations and to ensure complete satisfaction.

● Maintained quality work standards and carefully managed time to ensure high efficiency and productivity. Computer: M icrosoft Office Suite, Databases, Information Research, Data Entry, and PCs/Windows Applications, Medisoft

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