Customer Service Manager

Charlie G. Ducusin

Address: **** **. ****** **. *** 1 Subd.

Ortigas Ext. Rosario Pasig City

Cellphone no.: 093*-*******/090*-*******

Email Add: ******************@*****.***

PERSONAL INFORMATION

Age : 28

Date of Birth : September 24, 1988

Gender : Male

Civil Status : Married

Height : 5’10

Weight : 71kg

Nationality : Filipino

Religion : Roman Catholic

Passport num. : Xx1405565

SSS num. : 341-***-****

TIN num. : 240-***-***-***

Philhealth number: 05-025284654-6

Pag-ibig Mid Number: 121*-********

License Number: N01-12-018274

EDUCATIONAL BACKGROUND

1995-2001 Gumot Elementary School

Gumot Nagcolaran Rosario La Union

2001- 2005 Damortis National High School

Damortis Sto. Tomas La Union

2005- 2009 BSEd. Major in Physical Education

Far Eastern University, Manila

2010 M.A. Major in Curriculum and Instruction

Far Eastern University, Manila

Education level: 09 units earn in M.A-Degree

SEMINARS/ WORKSHOP/ TRAININGS ATTENDED

July 25, 2007 Lecture on Alternative Learning System, Institute

of Education Far Eastern University Sports and

Recreation Management Club, Physical Education

September 30, 2007 The National Red Cross

Bls. Infant CPR ( lay rescuer), Bleeding Control and

Bandaging,Bls. Adult CPR ( lay rescuer),

Prevention/Care for Shock, Bls. Child CPR

( lay rescuer), FBAOManagement

( lay rescuer), Patient Casualty Handling

2009-2010 Team Captain

F.E.U ( Track and Field men)

Oct 21, 2012- Oct 21, 2013 Key Accounts Management, Customer Case

Management

Balara Quezon City

WORK EXPERIENCE

October 20, 2011 to Aug 2014 Senior Territory Manager

Manila water Company Inc.

Responsibilities:

-Forecasting of Billed volume, revenue, collection, current collection and after sales in monthly basis.

-Management and Monitoring of materials use by MWCI Contractors.

-Presenting projects to the board of directors including coasting, census, billed volume and revenue forecast.

-Target setting of revenue and billed volume in yearly basis.

-Reversal and revision of account with discrepancy, multi months, no bill on system etc.

-Providing monthly accomplishment of the contractor to the top management.

-Review daily claim of contractor.

-Providing critical point review CPR in every major pipe line repair.

Aug 2014 to January 15, 2016 Customer Case Manager

Manila Water Company Inc.

Responsibilities:

-Responsible for attaining customer centricity objectives of the business area by maintaining positive customer experience in the resolution of customer issues.

-Manages resolution of the customer issues by conducting analysis of different information such as customer account profile, business area operation and process, and technical operation on water and used water activities.

-Maximized customer operational performance by managing the output of other support units involve in the resolution of the customer request complaints.

-Recommends and implements program to improve customer service quality performance

-Provide solution to proactively address potential customer issues or mitigate possible negative impact on billed volume or revenue through the field findings report.

-Conduct investigative and due diligence service to B.A. operation for critical and sensitive cases by systematically using acquired customer information.

-Provide analytical and quality decisions on complex customer concerns and legal cases.

March 8, 2016 to January 3,2017 MC Accounting II

Home Development Mutual Fund

Responsibilities:

-Sending of Letters to ER on “No ID No Posting” policy.

-Validation and Verification of MID in MCL.

-Generation and Printing of List of Member/s with No ID.

-Sending of List of Member/s with No ID to ER.

-Coordinate with employers for compliance.

-Submission of Weekly Report/ Accomplishment to chief of Division.

January 3,2017 to Present Office Staff

POWER GOLD Engineering Enterprises

Responsibilities:

-Ensures effective and timely delivery of services to client teams.

-Works closely with the Team Head in the implementation of the different activities.

-Provides general administrative support to the team.

-Prepares reports.

-Responsible for document keeping and filling daily correspondences and documents.

-Performs other duties and functions as may be assigned.

SKILLS

Computer Literate- Internet Research, MS Office (Word, Excel, Publisher, PowerPoint, B.I)

SAP Knowledge

Coaching Swimming, track and field and biking.

ACHIEVEMENTS/AWARDS RECEIVED

March 2005 Provincial meet La Union High 110 meter hurdles 400 meter. Hurdles 400 meter dash, 4x100 and 4x40 meter relay 5 Gold Medalist

April 2005 Milo Little Olympics Lingayen Pangasinan 400 meter hurdles Gold Medalist

May 2005 IRAA MEET Ilocos Region Athletic Association 400 meter hurdles 110 meter hurdles 4x100 and 4x400 meter Relay 5 Gold Medalist MVP 2005

October 2005 PATAFA WEEKLY RELAY Manila 400 meter hurdles, 110 meter Hurdles,4x400

meter relay 3 Gold Medalist

May 2006 National Open track and Field Palayan Nueva Ecija 400 Hurdles Bronze

Medalist, 4x400 meter relay Silver Medalist

October 2006 UniGames Panaad Bacolod City 400 meter hurdles Silver Medalist,

4x400 meter relay Gold Medalist

February 2007 UAAP University Athletic Association of the Philippines 400 meter hurdles Gold Medalist, 110 meter Hurdles Silver Medalist,4x400 meter relay Gold Medalist

March 2007 POF Philippine Olympic Festival Manila Semi-final 400 meter hurdles 110 meter hurdles 4x100 meter relay 4x400 4 Gold Medalist

April 2007 POF Philippine Olympic Festival Manila final 400 meter hurdles 110 meter hurdles 4x100 meter relay 4x400 4 Gold Medalist

October 2007 PATAFA WEEKLY RELAY Manila 400 meter hurdles110 meter 4x400 meter relay 3 Gold Medalist

Oct 2007 UniGames Panaad Bacolod City 400 meter hurdles Silver 110 meter hurdles Silver Medalist, 4x400 meter relay and 4x100 meter relay Gold Medalist

February 2008 UAAP University Athletic Association of the Philippines 400 meter hurdles Gold Medalist, 110 meter Hurdles Silver Medalist,4x400 meter relay Gold Medalist

March 2008 National Open Track and Field 400 meter hurdles Silver Medalist

April 2008 National Prisaa Zamboanga City 400 meter Hurdles Gold Medalist 4x100 meter relay Gold Medalist

June 2008 Track and Field INVITATIONAL Kota Kinabalu Malaysia 400 meter hurdles, 110 meter Hurdles,4x100 meter relay, 4x400 meter relay 4 gold Medalist

INTERNATIONAL MVP

October 2008 UniGAMES Dumaguete City 400 meter hurdles and 110 meter hurdles

Silver Medalist 4x100 meter relay, 400 meter relay Gold Medalist 4x200 meter relay, classical relay Gold Medalist

December 2008 International University Games 400 meter hurdles 4th pacer 4x400 meter relay Gold Medalist

February 2009 UAAP University Athletic Association of the Philippines 400 meter hurdles Gold Medalist, 110 meter Hurdles Silver 400 meter dash Bronze Medalist 4x100 meter relay Silver Medalist 4x400 meter relay Gold Medalist

May 2009 National Open Track and Field 400 meter hurdles Silver Medalist

May 2012 Ayala Olympics 400 meter dash and 200 meter dash gold medalist also a record holder of 400 meter

LANGUAGE SPOKENS

Language Proficiency Level ( 5= Excellent, 1= Poor)

Ilokano : 5

Tagalog : 5

English : 4

CHARACTER REFERENCES

Name Position/ Company Contact no.

Abraham Barcarse Business Zone Manager 091********

Manila Water Company Inc.

Alquin Bolivar 2nd Lieutenant Philippine Army 099********

Roderick Amiel B. De Leon I.T Specialist 092********

Home Development Mutual Fund

I hereby certify that all information stated herein are true and correct to the best of my knowledge and ability.

Charlie G. Ducusin

Signature over Printed Name

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