Customer Service Sales

CURRICULUM VITAE

CUONG VIET NGUYEN

APPLICATION FOR PROFESSIONAL POSITION

Email: ****************@*****.***

Address: Unit 2902, Tower 2, Cityland, Makati

Skype ID : jacky.nguyen90

Philippine Mobile: 092*-***-****

PERSONAL INFORMATION

Full name : Cuong Viet Nguyen

Gender : Male

Date of birth : April 11th, 1990

Languages : Vietnamese, English

Place of birth : Thai Nguyen, Vietnam

Material status : Single

CAREER OBJECTIVE

I enjoy working in dynamic environment that can help me get better especially the opportunity to learn new skills and work is particularly attractive to me.

Learn more things when working in multinational companies to accumulate much experience for future promotion.

EDUCATION

Banking Academy of Vietnam ( Bachelor of Management Information Systems)

(2011-2015)

EXPERIENCE RECORD

1. From 3/2014 to 2/2015: Ben Store, 146 Nguyen Khuyen Street, Hanoi, Vietnam Position: Sales Assitant

Key responsibilities:

Assisting customers to find the goods and products they are looking for

Giving advice and guidance on product selection to customers

Being responsible for processing cash and card payments

Keeping the store tidy and clean

2. From 2/2015 to 5/2016: 90min.com and fanballmore.blogspot.com Position: Freelance

Key responsibilities:

Write and edit articles specifically football every day

Post sports articles in the different networks of the company

Participate in football discussions and data distribution in order to provide latest news

3. From 6/2016 to present: XPJ Technology Group, Pasay City, Philippines Position: CS-OP

Key responsibilities:

Handle customers through chat, email and phone via Liveperson and Skype.

Take care of customer’s issues and respond to customer problems.

Check Fraud&Risk on all kind of customer’s betting activities in Sportsbook and Casino through internal backend and product’s backends of OPUS, MG, PT, HG and BBIN.

Communicate with superiors and with IT and Product departments. SKILLS

Fluent spoken Vietnamese and basic communication in English

Computer skill – MS Word, Excel, Power Point, LivePerson

Typing speed above 50 words per minute

PERSONAL ABILITIES

Embrace new ideas

Fair communication

Friendly and enthusiastic about jobs

Obliging nature, happy to help

Reliable and responsible for the given tasks

Able to work independently

Able to work with minimum supervision, with tangible result HOBBIES

Playing football

Listening to music

Traveling

Cooking

Playing computer games when having free time

Contact this candidate