Customer Service Sales

Rachael Sporer

**** ******* ***, ***** *********, CA 95660 C: 916-***-**** *******.*.******@*****.***

PROFESSIONAL SUMMARY

Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

SKILLS

Cash handling experience

Team player

Knowledgeable with MS Office

Experience with a multi-line phone system

Strong work ethic

Excellent communication skills

Customer service-oriented

Friendly demeanor

Learns fast

WORK HISTORY

Cashier, 5/26/15 to current

Joann Fabric and Craft Stores – 5811 Five Star Boulevard, Roseville, CA, 95678

Assists customers with any and all needs quickly and efficiently

Maintains current knowledge of weekly ads and sales

Assists customers with transactions and maintains relationships with regulars.

Consistently comes to work on time

Completes all cleaning duties involved in the opening or closing of assigned area in an efficient and timely manner

Assists customers with any complaints to ensure they leave satisfied with their service

Answer the phone and assist customers in an efficient and timely manner

Cashier, 08/10/15-09/11/15

American River College Bookstore – 4700 College Oak Drive, Sacramento, CA, 95841

Assisted customers with any and all needs

Returned unwanted merchandise to the shelf in an efficient manner

Restocked shelves and alerted management when an item was sold out

Processed orders for textbooks

Cashier, 12/2012 to 05/26/15

John's Incredible Pizza Company – 384 North Sunrise Avenue, Roseville, CA 95661

Greeted customers in a timely fashion while quickly determining their needs.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges as well as security practices.

Responded to customer questions and requests in a prompt and efficient manner.

Engaged with customers in a sincere and friendly manner.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Prioritized helping customers over completing other routine tasks in the store.

Built relationships with customers to increase likelihood of repeat business.

Maintained a consistent, regular attendance record.

Resolved customer’s complaints tactfully and professionally.

EDUCATION

Associate’s degree in General Science: May 2016

American River College- 4700 College Oak Drive, Sacramento, CA, 95841

3.3 GPA

High School Diploma: May 2013

Rio Linda Senior High School - 6309 Dry Creek Road, Rio Linda, CA 95673

Graduated with Honors

3.3 GPA

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