Customer Service Home Health
Resume:
BRIDGETTE PEOPLES
*** ****** **** ******* ***** Apt. 216 § Stafford, Texas 77477
713-***-**** § ****************@*****.***
PROFESSIONAL PROFILE
Versatile Professional, offering 20+ years diverse experience and skills in the following areas:
Superior communication and interpersonal skills to quickly establish rapport and build trust with individuals from all backgrounds and economic levels
Proven success in providing highest level of customer service, both internal and external; assist in solving problems across all departments
Proficient in preparing correspondence and reports, along with assisting in payroll documentation; strong proofreading abilities and attention to detail
Solid computer skills with both PC and Mac platforms, including MS Word, Excel, PowerPoint and Access; highly adaptable to new concepts and practices
Consistently recognized for outstanding job performance; polite demeanor, with front desk personality; excellent work ethic resulting in superior record of punctuality and attendance
Demonstrated leadership abilities, for internal staff and external groups; effective decision-maker; high level of patience and compassion
PERSONAL STRENGTHS: excellent communicator; highly organized and flexible; self-motivated with dedicated work ethic, equally efficient in individual and team endeavors
CAREER OVERVIEW
SECURITY OFFICER
ISSC Security, Houston, Texas – 3/2008 to 3/2011
Served as first contact for visitors, providing excellent customer service and ensuring proper identification and documentation. Resolved disputes in a timely and courteous manner.
Frequently assigned to operate computers in control room. Submitted daily reports. Trained and supported employees with computer programs and software.
Assisted management in preparing accident and injury reports. Also patrolled building interior/exterior and parking lots to maintain safe environment.
ACHIEVEMENTS:
Earned cash bonus and multiple pay raises during tenure, due to strong job performance.
Consistently acquired new skills by researching and learning unfamiliar software
HOME HEALTH AIDE
Lanoitan Home Health Care, Houston, Texas – 8/2006 to 9/2008
Enthusiastically engaged clients in conversation, games, reading and other activities within home settings. Drove patients to appointments, and assisted with housekeeping and meal preparation.
SECURITY GUARD
Allied Barton Security, Houston, Texas – 6/2007 to 3/2008
Provided excellent customer service for both internal and external entities, and efficiently documented activities via written and oral reports.
Accurately monitored surveillance systems and provided general technical support to coworkers. Responsible for maintaining integrity of control room.
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BRIDGETTE PEOPLES
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SECURITY SUPERVISOR
Terrace Security Company, Houston, Texas – 4/2003 to 6/2007
Accurately completed log entries and payroll documentation. Reconciled computer records against paper timecards and forwarded to management for final approval and distribution.
Supervised and trained team of six security guards. Conducted daily meetings to review reports, discuss proactive measures and demonstrate new tasks.
ACHIEVEMENTS:
Researched and recommended new payroll program to simplify process and ensure accuracy.
Earned multiple pay raises for outstanding job performance with this company.
SECURITY GUARD
SETEC Protection Services LP, Houston, Texas – 11/2000 to 7/2003
Responsible for customer service and security of building, parking lot and loading docks.
INVENTORY CLERK
RGIS Inventory Specialist, Houston, Texas – 12/1995 to 9/1999
EDUCATION AND CERTIFICATES
FORKLIFT DRIVER CERTIFICATION – Sal Safety Solutions, Houston, Texas – 2015
MEDICAL TERMINOLOGY PROGRAM – Houston Community College, Houston, Texas – 2011
COLLEGE PREPARATORY COURSES – Barbara Jordan High School, Houston, Texas – 1993
References Provided Upon Request
BRIDGETTE PEOPLES
630 Colony Lake Estates Drive Apt. 216 § Stafford, Texas 77477
713-***-**** § ****************@*****.***
ATTENTION: HUMAN RESOURCES
Enclosed is a resume outlining my qualifications, for your review in consideration for a career opportunity in an Office Administration, Customer Service or related role within your organization. As reflected, I offer 20 years of diverse experience in several industries.
Areas of particular strength include:
Superior communication and interpersonal skills
Proven success in providing highest level of customer service
Proficient in preparing correspondence and reports
Consistently recognized for strong job performance
Demonstrated leadership and decision-making abilities
Highly adaptable to new concepts and practices
Successful in independently learning new computer systems
Currently I am anxious to return to work following a medical leave of absence, and believe that my professional skills and personal integrity will be a valuable addition to your team. I am seeking a position where my talents will contribute to an organization’s growth.
I would appreciate the opportunity to discuss your needs. To arrange for a personal interview, please contact me by e-mail or telephone. I look forward to hearing from you soon.
Sincerely,
Bridgette Peoples
Enclosure: Resume
BRIDGETTE PEOPLES
630 Colony Lake Estates Drive Apt. 216 § Stafford, Texas 77477
713-***-**** § ****************@*****.***
REFERENCES
ROSALIND SCOTT
Supervisor
Universal Protection Service
JAMAIN AUGUSTUS
Truck Driver
Dupre Transportation
BETTIE GLENN
Receptionist
H&R Block
Contact this candidate