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Customer Service Test Cases

Location:
Raleigh, NC
Salary:
90 -100k
Posted:
February 02, 2017

Contact this candidate

Resume:

SANGEETHA STANLEY

Business Analyst with QA expertise (Finance, Retail, Health care, Non-profit domains)

Work status: Green card

*** ****** *****, **** ** 27519

Ph : 919-***-****, Email: acympo@r.postjobfree.com

SUMMARY:

I am a qualified and experienced business analyst through all stages of the project lifecycle with a high level of experience in various domains. With strengths in analysis, strategy and process improvement, I have demonstrated an ability to perform consistently exceeding expectations the whole range of functions associated with the position of a Business Analyst. Also, have system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits. Multifaceted experience in QA software testing, software development and user-acceptance testing.

PROFESSIONAL EXPERIENCE:

Alturaus Inc, Cary NC

Mar 2015 – till date

Business Analyst

Results-oriented business analyst offering years of professional experience

Excellent communication, presentation and project management skills.

Expertise in employing SDLC methodologies-Agile (Scrum) methodology and Rational Unified Process (RUP) and Traditional Waterfall Model.

Experience working with technical and business teams (Portfolio Managers, Traders, Quant teams, Operations and IT) and Change Management to create, interpret and implement financial software.

Proven excellence in analyzing business processes, eliciting requirements, defining business needs and translating it to BRD, FRD, and Technical Requirement Documents.

Competent in creating Requirement Traceability Matrix (RTM) to list all the requirements and ensured all required documents like Use Cases, Test Cases are written and compiled

Extensively used tools such as Rational Requisite Pro, Rational Rose, ClearQuest, ClearCase, MS Visio, MS Office, MS Access.

Proficient in analyzing and creating Use Case diagrams, Sequence diagrams, Activity diagrams, Business flow diagrams using MS Visio and Rational Rose.

Experience in performing Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis

Extensively used SQL scripts/queries for data verification and validation

Conducted Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end-users, SMEs' and development team for project meetings, walkthroughs and customer interviews. Experience conducting Scrum meetings.

Collaborated with QA teams for creating and reviewing Test Plans and Test Cases.

Experience creating and managing defects in the Quality Center.

Implement software updates on test systems; Perform testing on software applications, updates, hardware and new development; Communicate database updates to training, documentation and customer support teams

Execute test scripts, analyze software defects, produce metrics and report results to project team members

Maintain thorough documentation of errors found during testing; Maintain metrics for QA

Troubleshoot and report hardware defects

Maintain QA and Documentation versioning

Determine time estimates, scheduling of jobs and testing priorities

Assist Customer Support team with software problem solving as needed

Other Duties as assigned (Special Projects, etc.)

Building automated test suites in Microsoft Visual Studio Test Professional and Microsoft SQL Server

Lifeway, Cary, NC

October 2014 – February 2015

Business Associate

Liaised with operations and technical team to convert business requirements into technical solutions.

Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view too.

Assisted Quality Assurance analyst in documenting test strategy and test cases

Partnered with Operations business users in conducting User acceptance testing.

Maintained requirements traceability matrix in Rally.

Wrote BRD, FRD, use cases, test scenarios, test cases for testing the functional and non-functional aspects.

Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.

Developed detail class diagrams and sequence diagrams using Rational Rose.

Documented business requirements for system issues and enhancements using Rational Requisite Pro.

Created Test Scripts, Test hierarchy to represent the features and functionality that need to be test in the application.

Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.

Hands N Crafts, Chennai India

Jan 2008 – September 2014

Business Head

http://www.handsncrafts.com

Founded Hands n Crafts a Not for profit Trust for Under Privileged and Destitute Women.

Designed, developed, manufactured and marketed ethnic hand made products at global Level. Some of the products are wall hangers, Christmas decors, bags, pouches, gift articles, kid’s room accessories etc.

Develop pricing strategies, balancing firm objectives and customer satisfaction.

Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.

Develop ideas or plans for merchandise displays or window decorations.

Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.

Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.

Collaborate with others to obtain products or other display items.

Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.

Ebenezer Home of social outreaches (EHSO), Chennai India

Jan 1998 - May 2008

Project Director - Community Relief Service

Worked along the coastal area with the local Government after Tsunami 2004.This

Opportunity provided me to work with 688 families in the north of Chennai.

Involved in the operations of the tsunami relief program in association with the local Government agencies and with different churches in India, UK, Germany, Italy and Wisconsin (USA). Helped to raise funds and give men motor boats, Catamarans and all fishing accessories.

Initiated the program to give women small startup business equipment’s and kids their school needs.

As part of the aftermath rehabilitation I was involved in psycho social Trauma counselling

With the help of Professional tailoring teachers we were able to train 400 women in Tailoring, cutting and embroidery. We also trained 150 women in Basic computer skills.

These training courses helped them to find a Job.

Organized funding programs for various training in rural Chennai for men and women.

Expertise in Women harassment Issues, addressed it and developed a Strategy to solve it by counselling and educating them to play their role.

Formed 185 Self-help Groups in Rural and semi Urban areas and helping ill literate women to the world of Banking and credit Saving

Organizing group meetings in their own communities and helping them to set up their small micro businesses and later hand holding them to bigger business groups

Travelled extensively to USA, UK, Italy, Germany and Australia to create awareness and raise funds.

Coordinated and managed the department

Handled the entire team to keep up to deadlines and build positive working relationships

Corresponded with all the sponsors and children in India and overseas

Organized all kinds of programs for the children with an holistic approach

Planned the visits of all the sponsors,parents with Children

Maintained files for education, health and general well-being of all the children

handled counselling session for Staff and children

Identified special Children and gave them special attention.

World Vision India National office, Chennai India

Oct 1992 - Dec1996

Resource Specialist

Handled the direct marketing queries along with a team

Planned fund raising events in Schools, Colleges and Corporates

Travelled across the country as part of the 24 hour famine program to cause awareness and raise funds

Developed,implemented and evaluated Programs

Ensured accountability and documentation of the achievements

Shared the Organization’s vision and stimulate programs among different age groups.

EDUCATION:

B. S. Nutrition and Dietetics, Jun. 1989 to May 1992

Women’s Christian College, INDIA

Diploma in Counselling and Applied Bible studies, Feb. 1997 to Nov. 1997

International Bible Training Institute, UK

Massachusetts General Hospital, Psychiatry Academy, USA - July 2014

Certified in:

New Strategies for working with couples

Cognitive Behavior Couple Therapy

Cognitive Behavior Therapy with Children

SKILLS

Personal skills

Ability to Adapt and Quickly Adjust to Change, Ability to Work in Fast Paced Environment, Ability to Work with Cross-Functional Teams, Creative Thinking, Decision Making, Leadership, Listening, Meeting Deadlines, Customer Service, Teamwork, Verbal Communication, Presentation.

Computer Skills

Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Project, PowerPoint, SQL Queries, Software Design Tools, Visio, QC, TOAD, UFT

Analytical Skills

Designing and Implementing Tests of Processes, Documentation, Reporting, Taking Initiative, Technical Integration, Validate Functionality, Problem Solving, Process Mapping, Project Management

Personal Interests & passion:

Helping under privileged and community service



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