Customer Service Microsoft Office

Joseph Braubitz

* **** ***** ** *********** PA **966

215-***-**** *********@*******.***

Objective:

To gain experience with a company, allowing room for growth and opportunity.

Qualifications:

- Excellent customer service skills

- Use Microsoft Office 2007

- Experience with multi-line phone

- Adapt quickly to new software, policies, and procedures

- Work well independently and in a team atmosphere

- Strong sense of urgency

Education:

Pennco Tech Bristol PA November 2012

Air Conditioning, Refrigeration, and Heating Technology-Diploma-

Commercial Refrigeration: Servicing of manual and automatic defrost systems, icemakers, walk-in and reach-in coolers, system designs, heat load calculations, piping and, adjustment of control devices, temperature and pressure troubleshooting.

Air Conditioning: Operation, installation and servicing of split systems and package units. Calculation of airflow balancing, duct sizing and heat loads, troubleshooting electrical circuits and piping on both residential and commercial systems

Heating Systems, Heat Pump, Solar Energy: Operation, installation, diagnosis and repair of Condensing gas furnaces high pressure oil burners high efficiency heat pumps, hydronic heating systems, theory and principles of the “reverse flow” of the heat pump, installation techniques, study of solar heating collection, storage and distribution systems.

Skills and Training

Diagnostic and Troubleshooting skills

Service and Installation of HVAC and Refrigeration systems

Ability to read schematics and wiring diagrams

Proficient in brazing and soldering

Certifications

Universal EPA Certification

Trac Pipe Certification

R410A Certification

Experience::

Energy Star Services, Huntington Valley, PA Dec. 2016-Jan. 2017

MyGrant Glass, Warminster PA Dec. 2014-Dec. 2016 Driver

Olympic Embroidery, Philadelphia PA August 2014- Nov 2014

Embroider

Atlas Heating and AC, Feasterville PA Dec 2012-April 2013

Service Tech

Giant Foods, Yardley PA Jan. 2011-June 2012

Deli

Penncro Assoc. Southampton, PA Oct. 2009-November 2010

Collector

Super Fresh Richboro, PA September 2007-June 2008

Deli

- In charge of keeping merchandise in a neat and orderly manner

- Ensure customer satisfaction at all times

Daiquiris & Company, Morgan City, LA August 2005-July 2006

Bartender/manager

- Responsible for money

- Maintain safe and clean environment

- Ensure safety of all patterns

Atlantic Financial Mortgage Richboro, PA February2000-March2004

Personal Assistant

- In charge of data entry

- Responsible for keeping and organizing receipts

- Excellent time-management skills

Contact this candidate