Customer Service Sales

Sophie Berthelot

***-**** ******* ** ****************@*****.***

Vancouver, BC, V6E1R1 604-***-****

Professional Experience:

Managing Supervisor

Hogs Breath Café, Nelson Bay, Australia Sept 2016 – Dec 2016

• Front of house, seating and settling payment

• Floor operations, over-looking the running of all sections and coordinating with the kitchen

• Bar tending

• Serving of large and busy sections

• Restaurant operations, cash handling, opening & closing duties Senior Customer Service

Nesters Liquor Store, Whistler, BC May 2014 – Aug 2016

• Promote sales via social media & wine industry promotions

• Became a subject matter expert of craft beers, specialty wines & spirits to support face to face sales

• Ordering of stock & completion of weekly stock-take

• Managing the staff and rosters

Bar/Server & Front of House

Viva Mexico Restaurant, Australia (Part-Time) Mar 2013 – Jan 2015

• Front of house, seating and settling payment

• Floor operations, over-looking the running of all sections and kitchen to coordinate with FOH

• Bar tending

• Serving of large and busy sections

Senior Sales Consultant

Penguin Random House Publishers Aug 2013 – Dec 2013 Client Accounts Consultant

LeasePLUS Car finance Mar 2013 – May 2013

• I was successful to be offered this Job for only 9 weeks for they were after a 12 month secondment.

• My Role was a relationship manager for existing clients to make sure every process is as easy as possible and ultimately extending their fleet.

• I was concentrating on growth of the existing port folio and was very successful.

Channel Customer Service Officer

FleetPartners Car Leasing Jul 2010 – Mar 2013

• As a Customer Support Officer I was responsible for the day to day running of the largest Channel account as well as several other brokers.

• In my role I dealt with all of FleetPartners products including Novated, Operating, Finance & HCV Leases

• My day to day duties consisted of:

• Phone enquiries

• Email enquiries

• Extensive reporting

• Sales quotes

• Lease modifications i.e. Extensions, Recalculations, Lease adjustments

• Facilitate on time delivery

• Credit Assessments/ Review's

• Client creations

Boroondara Sports Complex YMCA Jan 2006 – Nov 2009 Various Positions Including:

• Stadium Coordinator

• Customer Service/ Reception

• Duty Manager

• Lifeguard Team Leader

Key Skills:

• Excellent communication skills

• Developed customer service skills

• Ability to negotiate; handle customer queries and attention to detail

• Excellent time management

• Able to work effectively under pressure

• Able to work in a team/group environment

Additional Qualifications:

• BC Serving it Right certified May 2014

• Level 2 First Aid Certificate including use of Defibrillator and Advanced Resuscitation Certificate

• Certificate 2 in Fitness

• Certificate 2 Community Recreation

• Bronze Medallion (2005)

• Duke of Edinburgh Award (2005)

• Fire Warden qualified

References:

Upon request

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