**** ********* ***** **.

Katy, Texas *****

Phone 281-***-****

LORI LICCIARDI Email: acymlb@r.postjobfree.com

Summary

I am seeking a career in office administration to utilize personal and technical skills. I am capable of efficiently coordinating multiple tasks and responsibilities suitable for any working environment.

Professional Skills

Proven ability to use computers for spreadsheet, database management and other applications.

Administrative Assistant abilities – Word, Excel, Outlook, Power-Point, Publisher; composing documents, verbal and digital communications

Data Entry – Type 65wpm, Ten key abilities, Cash registers and POS systems

Windows software platforms to include Windows 7, 8 and 10 for PC systems and Tablets

Supervisory and Management Skills

Professional Experience

Fairfield Nodal Sugar Land, Texas June 2016 – November 2016

Administrative Support/Receptionist

Fill in as backup to Receptionist; answer multi-line phone, greet visitors and issue temporary ID badges

Scan documents into Laserfiche

Prepare expense reports in Excel

Create documents in Microsoft Word, Publisher

Assist with Health and Wellness preparation and activities

Sam’s Club #6867 Richmond, Texas 2014 –2016

Bakery/Café Supervisor

Bakery Packager from October 2014 – May 2015, Promoted to Supervisor May 2015

Responsible for running two departments – Bakery and Café

Submit grocery/supply orders 3x weekly; drive daily sales

Evaluate/coach associates as needed. Review weekly schedules

Plan production for each department; run daily and weekly reports.

Maintain department inventory levels and conduct monthly inventory control

Thrive Community Church Katy, Texas 2013 –2014

Administrative Assistant

Create checklists, documents and spreadsheets; generate reports of visitors; maintain weekly stats

Import and export group lists for various email programs and clients, prepare weekly mail-outs

Data entry in company data base

Conduct out-going phone calls to members and volunteers

Maintain electronic and hard-copy filing system. Daily communications with staff and team leaders

Attend weekly staff meetings; manage office volunteers and order office supplies as needed

Support Senior Administrative Assistant

American Institute for Christian Education (AIFCE) Katy, Texas March 2010 – December 2012

Registrar/Office Administrator

Enroll students interested in higher education, focusing on Christian studies

Maintain all student records and files; communicate with all students when necessary

Maintain grade reports for each student and determine graduation ability for each student

Planned Commencement activities, as well as prepared information for honors and distinction lists.

Create, prepare, print and send official transcripts

Assist with marketing, planning and calendar schedules

Westpark Communications Houston, Texas 2009 –2010

Lead Agent/Supervisor

Responsible for complete knowledge of client services to include handling new enrollments, billing and accepting bill payments for client

Answer inbound calls, respond to customer requests, questions regarding service, products and account information

Analyze and rectify customer concerns using established procedures

Lead team of 25 – 30 agents for specific client, as well as assist agents in learning the account, resolving customer issues, monitoring agents and discussing areas of improvement

Assisted daytime Trainer in setting break and lunch schedules for all team agents

Proficient use of Pinnacle software, telephony systems and data entry

TESCO Ft. Hood, Texas 2000 –2001

Field Engineering Technician

Network troubleshooting and configuring of IP addresses

Ensured collection of complete, accurate data

Assisted support teams in tracking interdepartmental paperwork/files

Worked directly with military units in the field office for data collection purposes

Conducted quality control checks on all data documentation

Responsible for anomaly resolution and tracking

United States Army 1989 –1993

Intelligence Analyst

Basic Training at Ft. Jackson, SC, AIT at Ft. Huachuca, AZ.

Duty Stations were Ft. Carson, CO and Camp Red Cloud, Korea. Training periods at Ft. Hood, TX, Munich, Germany

Primarily responsible for researching, preparing reports and briefing Chain of Command, to include Generals

Worked in G2 (headquarters for intelligence office)

Proficient in map reading, plotting maps, identifying aircraft and ground vehicles

Knowledgeable in military operations and procedures

Maintained TS/SBI security clearance

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