Rafael L. Cardona

**** ** ***** *****, *****, FL 33324

Phone: 305-***-****

Email: acymkx@r.postjobfree.com

LinkedIn: www.linkedin.com/in/rlcardona

Building Innovative Technology Solutions to Power Business Growth

PROFESSIONAL SUMMARY

Dynamic technology innovator with successful track record leading organizations through strategy definition, implementation and operation of complex technology solutions that impact business growth and profitability. Proven experience in building products and services that enable companies to accelerate growth. Fluent in Spanish, English and Portuguese.

SKILLS & EXPERTISE

Influential leadership – Consensus team builder – Technology strategy definition – Infrastructure management and rationalization – Technical architecture definition – Multi-vendor solution integration and delivery – Enterprise-level application development – SOA implementation – IT security implementation – Financial and budget management

PROFESSIONAL EXPERIENCE

Ideogen Corporation, Miami, Florida

Senior Client Partner, 2015 – Present

Providing business and product development consulting services to extend existing customer and product offerings throughout Latin America.

-Developing tablet-based retail solution to automate full store operation – sales, online marketing, financial management and payments– for small & medium-sized merchants.

-Defined and drove new business relationships and sales initiatives for regional reverse logistics company that will result in $1M new business in 2016.

-Defined market-expansion strategy for regional supply-chain management company to extend into break-and-fix services for major PC and peripheral brands in 6 key markets.

First Data Corporation – Latin America, Coral Springs, Florida

Vice President & Chief Information Officer – Latin America & Canada, 2012 – 2015

Drove delivery of payments solutions for over 100 financial institutions and 55,000 merchants through a team of 300+ resources designing, developing and implementing issuing and acquiring services in the region.

-Led a global team of 200+ resources in the design and implementation of all technology used in new market-entry into Brazil with investments > $50M USD.

-Successfully delivered multiple client programs and projects across three different technical platforms that enabled +25% revenue growth.

-Rationalized application development strategy by rebalancing workloads and costs between internal resources and third-party vendors obtaining 12% cost improvement and improved customer SLA’s.

-Generated 15% ongoing cost improvement through consolidation of the infrastructure foot print across region via build-out of new data and operations center in Argentina.

-Increased accountability for financial cost reporting for all regional IT and operational expenses by implementing new processes and tools to empower technical and operational staff to manage cost.

Infosys Technologies – Latin America, New York, New York

Associate Vice President – Finance and Insurance, 2011 – 2012

Built sales and business development organization that grew company’s in-market business by over 50% by selling to large global clients with presence in region.

-Quickly defined strategic plan to establish Infosys in Latin America region through active brand building and proactively pursuing prospective key accounts.

-Built sales and delivery team to generate over $15M of annual revenue within 12 months.

-Established Infosys brand in market via focused communications plans in Brazil and Mexico.

-Developed in-region delivery strategy based on best resource mix to service local markets at competitive rates.

Unisys Corporation – Latin America & Caribbean Region, Boca Raton, Florida

Vice President/General Manager, Global Outsourcing and Infrastructure Services, 2003 – 2011

Successfully managed $300M business unit and led 2,500+ technical professionals selling and delivering infrastructure and business process outsourcing services to over 120 clients in 14 countries.

-Drove annual revenue growth 15% in last 5 years, and improved profitability by 70%.

-Initiated highly focused effort to expand presence in existing client base and obtain higher wallet-share of customers’ IT budget.

-Launched new-customer acquisition strategy in key markets - Brazil, Colombia and Mexico - that generated 6 new logo clients in last 3 years.

-Structured strategic sales and pre-sales teams to win over $400M USD TCV contracts.

-Defined and implemented key restructuring and rationalization actions that improved operational cost base on average 18% year over year within last 4 years.

-Increased overall customer satisfaction by 15% through highly focused account relationship and performance improvement programs in 20+ individual accounts.

IdeoGen Corporation, Miami, Florida

Founder and Chief Development Officer, 2000 – 2003

Founded and led an information technology consulting firm focused on providing strategy, architecture, business process and implementation services for Latin American companies.

-Sought and negotiated initial round of funding of $500K USD from a private equity fund based in Latin America to support start-up operations and expansion.

-Led revenue growth from $200K/yr. to over $2.5M/yr. through a combination of highly targeted service offering sales and strategic partnerships.

-Delivered multiple ERP evaluation and selection processes, as well as vendor contract negotiations on behalf of clients in the retail and manufacturing industries.

Electronic Data Systems, Plano, Texas

Vice President - Global Business Development and Sales, 1994 – 2000

Held multiple senior leadership roles in Mexico and corporate headquarters including global sales and P&L responsibility that drove consistent growth of 20% CAGR in the financial services and electronic payment business units.

-Lead a global business development and sales team to close over $320M of new revenue.

-Drove sales of $4 million of new business in EDS’s Mexico’s telecommunications, electronic commerce and transaction processing business.

-Lead a staff of over 60 systems engineers in the development and implementation of projects for numerous client’s worth over $12 million of ongoing revenue.

Grupo Financiero Serfin, Mexico City, Mexico

Executive Director - Technology and Infrastructure Operations, 1992 – 1994

Accountable for the management and operation of all technology and equipment used within the financial services group including retail banking, commercial lending and capital markets operations. Key responsibilities included:

-Management of +600 staff nationwide and a budget of $95 million dollars per year.

-Day-to-day management of 5 major data centers and 50 minor data processing sites.

-Management, operations and planning of nationwide private telecommunications network.

-Group-wide technical support.

Booz & Company, New York, New York

Senior Associate - Information Technology Practice, 1984 – 1992

Senior member of the staff responsible for identification, definition and delivery of management and technology consulting engagements in the US, Latin America and Europe, primarily focused on clients in the financial services and telecommunications industries. Winner of the Booz, Allen & Hamilton Excellence Award, 1990. Relevant projects included:

-Developed an information technology strategy for the 4th largest financial institution in Mexico focused on leveraging major investments and identifying potential other banking services that could be provided.

-Lead the technical evaluation process of 5 major institutions during the bank privatization process on behalf of the Mexican Government.

-Developed a technology strategy for the Mexican PTT focused on renovating existing operational support systems as a mechanism to enhance property value prior to privatization.

EDUCATION & CERTIFICATIONS

Master of Science (MS), Computer Science and Engineering, The Johns Hopkins University

Bachelor of Science in Engineering (BSE), Electrical & Computer Science Engineering, University of Pennsylvania

PROFESSIONAL DEVELOPMENT

General Management Program, Wharton School of Business, University of Pennsylvania

Global Business Management Program, Indiana University

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