Customer Service Mental Health

* *********, ******

Mr. LaVell Davenport

***** ********* ****** *******, ** 48227 313-***-**** ***************@*****.*** Professional Profile:

I am a hardworking, professional with over ten years of management experience in a variety of professional settings. I am seeking full time employment opportunities where I can bring a vast amount of skills and abilities that an organization can use to increase productivity enhance customer service and achieve corporate goals with proven results.

Professional Skills Summary:

Excellent Customer Service Skills Logistics Coordinator Computer Skills HR Essentials & Background Shipping & Receiving Warehouse Experience Coaching & Mentoring Skills Great Team Player Chain Supply Management Outstanding Attitude Project Management PR & Marketing Skills Problem Analysis Certified Hi-lo Driver Administrative Skills Professional Work Summary:

Rowsey Construction & Development Allen Park, MI

Rehabilitation Manager/Customer Service April 2015 to December 2016

Managed and directed regional recovery operations and overseeing the delivery of the Public Assistance Program.

Corresponded and collaborated with the local Red Cross Center with emergency relief and restoration.

Scanned and inventoried job materials for various relief projects.

Overseen the program eligibility and bid requirements.

Listened.

Recorded details of customer contacts and actions taken.

Reviewed and selected standard response for answers or solutions.

Calculated charges and processed billing/payments.

Provided answers to customers’ questions and concerns. Catatrophic Disaster Restoration Services LLC Ecorse, MI Emergency Manager April 2015 to July 2016

Managed and directed regional recovery operations and overseeing the delivery of the Public Assistance Program.

Corresponded and collaborated with the local Red Cross Center with emergency relief and restoration.

Scanned and inventoried job materials for various relief projects.

Recruited and supervised workers.

Vetbuilt Services Detroit, MI

Warehouse Hi-Lo Driver Temp Assignment: Mar 2015 to Apr 2015

Loaded and unloaded delivery trucks with various tools and equipment.

Assisted with cleaning the warehouse daily and assisted with tracking tools.

Assessed the quality of shipments and ensured products were sent to the correct destinations.

Assisted with reports and tracking of inventory as needed. 2 Davenport, LaVell

Spectrum Juvenile Detention Center Highland Park, MI Prison Officer Temp Assignment: Nov 2014 to Jan 2015

Taught anti-bullying and suicide prevention workshops to prisoners to reduce negative influences within the jail system.

Supervised prisoners and maintained the integrity of the program by completing prisoner reports and providing effective communication to staff each shift. Harper Hospital Detroit, MI

Human Resources Assistant May 1998 to Nov 2014

Updated job requirements and descriptions for various positions as needed.

Facilitated numerous HR projects including recruiting events, new hire testing, and interviewing panels and managing new hire orientation training programs.

Entered data into systems to track personnel information, managed personnel files, addressed payroll and benefits issues and concerns.

Worked with various vendors to promote a positive workplace for personnel. Education & Professional Development:

Attending, Florida State University Projected Graduation Date: Jun 2017 Major: Communications Online Student

Graduate, Detroit-Wayne County Community Mental Health Certificate: Recipients Rights

Graduate, Detroit-Wayne County Community Mental Health Certificate: HIPPA Health Insurance Act

Mentoring & Coaching Experience:

Karmanos Breast Cancer Detroit, MI

Counselor/Activity Coordinator

Working with high risk teens to address issues with cancer, especially within the male population.

Acting as a male leader though effective techniques as a Man of Standard. King Solomon Boxing Association Detroit, MI

Teen Boxing Coach/Youth Basketball Coach

Assisting association with development of physical skills for teens and youth through effective leadership within the boxing and basketball programs.

Acting as a community mentor and youth advocate by working with at risk youth to reduce violence and promote positive youth programs.

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