Multi-Skilled Healthcare Director

Strong skills in Team Management, Technical Project/ Program Management, All Aspects of EMR Implementation, Process Improvement, Vender Management, Communications and Employee Development

Penchant for Taking New Ideas to Fruition

PROFESSIONAL EXPERIENCE:

Home Centered Care Institute - Schaumburg, IL June 2015 – Present

Director of Information Systems and Special Projects

Provide senior level leadership to startup healthcare company, including strategic planning, team building, hiring, new process development, analytics, documentation and Implementation.

Analyze, design and implement information system solutions. Assess the suitability of information systems in terms of their intended outcomes and coordinate with end users, software vendors and management in order to achieve these outcomes.

Utilize industry experience and benchmarks to evaluate methodology effectiveness.

Oversee development of operational best practices and documentation for all major activities and tasks. Evaluate the relative criticality, risk and potential reward.

Single point of contact for project status, requirements, estimation and analysis activities. Resolve issues for consistency, completeness, clarity and business gaps.

Manages the all aspects of development and deployment of the HCCI Clinical software, including AWS hosting, GiT workflow, HIPAA compliance, programmer team management and version control.

Manages the implementation of the HCCI clinical software including subject matter expert, new deployment, implementation, configuration, workflow development, training, troubleshooting and support

Collaborates with team members, super-users, vendors and other resources to recommend software solutions that can aid in process improvement and maximize system utilization. Analyzes and recommends changes to realize system benefits.

Work as liaison between 3rd party vendors to disseminate and implement system related interfaces, updates, fixes and enhancements.

Manage the Development of written support materials, user training guides and curriculum pertinent to system implementation and on-going upgrades or enhancements. Standardizes processes, coordinates trainings and conducts training sessions

Collaborates with other disciplines and strategic business/clinical partners, physician practices, application vendors, contractors and consultants in the support and management of the HCCI.

Implemented and Maintain all IT and office equipment, including network, audio visual, computers, copiers/ printers and furniture for new office.

Ingalls Hospital/ MedCentrix – Harvey, IL April 2014 – June 2015

Director of Physician Informatics and Operations

As a member of Senior Management provide expertise and direction of clinical services which include recommendations, operations, development and participation in strategic long-range plans that contribute to the clinical success and financial viability of MedCentrix.

Coordinates EMR implementation, upgrades and maintenance activities, including clinical content development, business process re-engineering, training and go-live implementation support.

Develops and oversees client project teams to support the effective implementation of the EMR and to maximize benefits realization. Act as the primary liaison between IT, Clinical Staff and Physicians to ensure that CI/EMR implementations are optimized based on clinical workflow redesign.

Identifies, coordinates, implements and oversees EMR interface and new module development. Works collaboratively with IT Leadership to prioritize, stage and monitor new interface and module development. Supports and facilitates change management necessary for full testing, re-engineering, readiness and go-live processes.

Ensures clients have the opportunity to meet and maximize Meaningful Use reimbursement; Develops, trains and implements Meaningful Use protocols and reports.

Assists IT Management and Executive Leadership in developing and maintaining IT Strategic and Tactical Plans related to CI and EMR systems.

Advocate Healthcare – Rolling Meadows, IL March 2009 – January 2014

Director of EMR Implementations and Projects (August 2013 – January 2014)

Provided Leadership and direct a team of 30 managers and analysts to ensure successful EMR Implementations and the delivery of key projects, services and the resolution of issues for the Advocate Healthcare’s independent physician practices.

Improved Patient Safety, Physician Satisfaction and Physician Time Management for over 250 practices by successfully creating processes and implementing multiple technical projects including: the Electronic Health Exchange (EHX) HIE, the EMR Meaningful Use program, the Clinical Integration process and interfaces, the ACL lab and the Care Connection hospital interfaces and various software enhancements.

Worked closely with the Vice President of Physician Engagement to develop and recommend strategic initiatives, to provide feedback on newly developed processes, to review and recommend department infrastructure, as well as evaluate new products and services.

Manager of Implementations and Technical Projects (March 2009 – August 2013)

Managed a team of analysts to ensure the delivery of key projects, services and the resolution of issues for the Advocate Healthcare’s independent physician practices.

Served as a subject matter expert in the areas of pre-implementation, implementation, interfaces and technical projects.

Developed and provided training programs for multiple levels of APP and office staff including: SynAPPs team, APP leadership, practice personnel and other groups as necessary.

Improved employee satisfaction by providing a “team” oriented environment which includes developing and mentoring multiple team members.

Successfully manage multiple vendors involved with the EMR implementation, including eClinicalWorks, Sound Inc., Wind Stream and ACL labs.

Helped create and manage an EMR implementation program for 3400 independent physicians within a 10 hospital healthcare system.

Successfully managed the two APP/ AHP Touchworks EMR pilots, which included process development, site infrastructure readiness, interface build, work flow development, EMR set up and build, training and support.

Provided project management for interface projects including CIRRIS Integration, EMPI to Touchworks, the ACL Co-path upgrade and the Secondary Insurance Enhancement.

Worked as the Lead of the support team by providing excellent customer service, technical expertise, and internal support for the AMG Touchworks analysts.

Developed multiple processes that improved system integrity and performance including The Touchworks User In-activation Process, Task Processing and Monthly QA Clean Up.

Worked as the Quality Assurance Team Lead where I improved; patient safety, provider work flows and system performance by identifying, documenting and implementing changes that corrected issues and processes.

Facilitated daily change control and support meetings for the Touchworks Implementation Team, which improved associate and customer satisfaction by proactively identifying issues and providing necessary communications.

Edward Hospital – Naperville, IL March 2001 – March 2009

Cardiology System Specialist (May 2006 – March 2009)

Provided Project Management and support for multiple cardiology related projects including Philips Telemetry, GE MUSE EKG System and Vericis Cardiology PACS system.

Researched, installed, tested and maintained new and existing technologies relating to the needs of the Edward Hospital and the cardiology department.

Supported Edward Hospitals Electronic Medical Record (EMR) system (Meditech), including the Interface Modules.

Successfully completed multiple upgrades to Edward Hospital’s EMR and external applications which included deployment, training, and quality assurance testing.

Worked closely with all levels of staff including physicians, clinical staff, management, information systems and outside vendors to ensure the success of the cardiology department.

Provided excellent customer service and support.

Network Infrastructure & A/V Engineer (March 2001 – May 2006)

Managed multiple contractors/ vendors to ensure successful integration and implementation of technologies into the Edward organization.

Maintained cabling infrastructure for hospital, acted as primary contact for voice/data, and RF infrastructure cabling.

Provided project management, including recommendations and documentations to ensure the goals of the projects were achieved (Television System, Heart Hospital Construction, and Lower Level Construction).

Developed Audio Visual Engineering for multiple projects throughout the organization.

Developed and provided procedures, training, and support to meet the needs of the hospital.

Researched, installed, tested and maintained new and existing network and audio-visual equipment.

Lucent Technologies – Naperville, IL August 1998 – May 2001

3G Wireless UMTS Lab Engineer (September 2000 – May 2001)

Designed and configured infrastructure for multiple Third Generation Wireless (3G) Universal Mobile Telecommunication System (UMTS) Labs.

Installed and configured networking equipment such as hubs, routers, layer 2 and 3 switches, and Sun workstations for lab and user area environments.

Tested and trouble shot the network environment for multiple 3G UMTS Labs.

Provided lab support for fixes, changes, updates and enhancements for multiple 3G UMTS Labs.

Obtained quotes and purchase orders for various network and general-purpose lab equipment.

Provided general business support for UMTS lab team by means of working with various building infrastructure teams.

Systems Engineer/ Project Manager (August 1998 – September 2000)

Managed numerous project teams relating to Lucent goals including; 7R/E switch, e-Commerce/e-Business, System Integration and Decommissioning, and Switching Solutions Software Warranty process.

Proactively contributed ideas on multiple project teams to achieve Lucent's goal to increase its global switching presence.

Helped develop and ensure architecture platforms that support Lucent Systems.

IBM (Consulting for Lucent Technologies) – Naperville, IL December 1997 – August 1998

QA Testing/Product Support

Performed Quality Assurance Testing by creating and executing detailed test plans for the Global Information System Architecture (GISA), MFG/PRO and Largotim warehousing software.

Provided vital details to internal and external customers as the Priority CSR Coordinator.

SALES, TECHNICAL SUPPORT, CUSTOMER SERVICE

Motorola – Schaumburg June 1996 – Dec 1997

Vandenberg Foods - Lisle, IL May 1994 – June 1996

North American Spring - Elk Grove Village, IL March 1993 – May 1994

Great Quotations - Lombard, IL July 1991 – March 1993

EDUCATION

Lewis University – Romeoville, IL May 1991

BA Communications and Broadcasting with Minor in Art

Certifications: CHSP (Certified HIPAA Security Professional), eClinicalWorks Patient Management and EMR, Professional Program & Project Management

Training: Multiple EMR and Clinical Systems, Telecommunications, Voice and Data Infrastructure, Internet & Network Communications, HTML, Data Networking, GE MUSE, Philips Telemetry, Vericis (Radiology PACS), TouchWorks (Allscripts EMR), Meditech, eClinicalWorks, GE Centricity

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