Customer Service Quality Assurance

Matthew Svejcar

*** ***** ******, ** ******, Illinois 60525

630-***-**** ~ **********@*****.***

Qualification Summary

Results-orientedleader skilled at identifying opportunities through strategic analysis of emerging issues, managing projects and successfully implementing new programs by fostering interdisciplinary relationships. Maintain and monitor client expectations to fulfill organizational requirements and factors for the measurement of performance and consideration of efficiency versus effectiveness. Maintain a positive flow of work by utilizing what resources and facilities are available to maximize outcome consistently.

Strategic Operations Management / Quality Assurance / P&L Accountability / Process Analysis / Lean Manufacturing / Cost Reduction & Budgeting / Financial Management / Product Development / Process Improvement / Customer Service / Risk Management / Strategic Planning / Project Coordination / Teambuilding & Leadership

Technical competencies include: Microsoft Office (Access, Excel, PowerPoint & Word) QuickBooks, Microsoft Outlook.

Career History

Oxxford Clothes

Production Manager, 2008 – Present

-Mange all plant operations, including shipping and receiving, maintenance, production with extra office responsibilities.

-Oversee the generation of maximum profitability and ensure full production levels are met while simultaneously performing safety, quality, cost and inventory management within operating budget constraints.

-Develop comprehensive employee training and development program to promote and document cross training, new employee training and orientation, and safety awareness.

-Set daily production goals and work with supervisors to ensure completion.

-Maximize effectiveness of production team, equipment and materials to produce multi-line products within planned schedules while reducing costs and increasing productivity.

-Ensure safe work environment through implementation of safety awareness programs and compliance with OSHA.

-Set and review piece rates for production workers.

B&T Polishing

Floor Supervisor 2005- 2008

-Developed a skilled workforce and reduction of poor performing employees.

-Planned, organized, supervised and implemented manufacturing procedures in accordance with Quality Assurance methods, new process technologies, organizational strategies and quarterly/annual budgets.

-Ensured that all safety and quality measures were adhered to during production process, from beginning to end.

-Supervised manufacturing and distribution operations including: packaging, shipping, inspection, plating and polishing.

Education& Certifications

Western Illinois University 2005

Bachelor of Arts in Communication (Minor in Marketing)

St. Joseph High School 2001

OSHA Certification - 2016

References Upon Request

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