NOE CHAPA

913-***-**** • acymfa@r.postjobfree.com

NETWORK ENGINEER/

TECHNICAL PROJECT MANAGER

Extensive hands-on experience includes deployment of technical solutions, network operations, Telcordia Granite, Audits, and

Management of medium/high-tech businesses. Product knowledge spans telecommunications, computers, fiber optics and

wireless voice/data. Related areas of expertise are:

•Cost Reduction •Quality Control •LAN/WAN Management •Productivity Improvement

•Network Audits •Performance •Project Management •Product Engineering

•Process Development •Best Practices •Technical Support •Issues Management

•Vendor Management •Capacity Management •Security Management •Customer Service

PROFESSIONAL EXPERIENCE

DATAFIELD TECHNOLOGY SERVICES, Worthington, OH

ROUTER/GRANITE ENGINEER March 2016 – July 2016

Responsible for accurately building out Granite circuits and equipment, in support of customers migrating networks.

Execute and resolve complex problems in a continuously changing business and technical environment.

Perform at high level within Granite, reviewing the Granite Standards (GSIP TWC) updates and apply

Areas of Granite efficiencies, Ethernet Cell Tower Backhaul circuits (CTBH), Dedicated Internet Access circuits (DIA), and Sonet Transport facilities (STS1 & OC3) and complete site build-out.

In depth knowledge of equipment, Fujitsu (Netsmart), Cisco (CTC), Cyan, T-Marc and Fusion (legacy records).

SINCERA CONSULTING, LLC, Manchester, NH

GRANITE ENGINEER/AUDITOR October 2014 – February 2016

Perform technical network audits of customer sites/equipment and provide accurate Granite updates to customer.

Execute 100% accuracy in all areas of Granite, application data loads and detailed customer audit data.

Understanding of optical transmission technologies including SONET, DWDM, CWDM, layer 3 routing and layer 2 switching.

Interface directly with customers, in verbal and written formats, in support of timely project execution.

Resolve project issues on–site quickly to achieve 100% of the customer expectations.

Learn new equipment and technologies in a short period of time and transfer knowledge to team members.

Coordinate travel on a national level meeting customer schedules and project time lines 100% of the time.

SPRINT NEXTEL CORPERATION, Overland Park, KS

NETWORK PERFORMANCE MANAGER December 2011 – October 2014

Responsible for network performance, reporting performance issues to Sales and Executive management.

Analyze performance data and drive performance improvements in markets to final resolution, including LTE/Vision

Provide weekly, monthly and quarterly performance reporting of Voice, Data metrics, get well plans and timelines.

Develop and lead monthly Performance Reviews with detailed outlines of metrics and projects impacting markets.

Interface, create and present updates and overviews of market performance to Executives, customers and internal teams.

Perform detailed device testing in the field utilizing technical skills to identify issues, develop and execute “get-well” plans.

Geographical markets include: Arkansas, Dakotas, Kansas, Missouri and West Iowa-Nebraska

Active member of the Sprint Fire Safety Marshall Program, meeting all required first aid and safety training.

SINCERA CONSULTING, LLC, Manchester, NH

TECHNICAL CONSULTANT/ AUDITOR January 2010 – December 2011

Lead/perform on-site equip. audits on Cisco, Juniper, Alcatel and Nortel equip. terminating metro fiber optics rings.

Execute Granite data loads of gathered customer audit data into the Granite application, requiring 100% accuracy.

Troubleshoot and resolve VPN, network, PC and firewall issues utilized to gain secured remote network access.

Interface directly with customer in verbal and written formats to coordinate project execution on a timely manner.

Manage and conduct training of new auditors of routing, fiber optic and technical equipment to be audited.

Learn new equipment and technologies in a short period of time and transfer knowledge to team members.

Present project overview to customers and answer technical questions concerning network and technologies.

Design detailed network maps and documents presented to customers to accurately represent their network.

Resolve project issues while on –site in a timely manner to achieve 100% of the customer expectations.

Coordinate travel on a national level meeting customer schedules and project time lines 100% of the time.

SPRINT NEXTEL CORPERATION, Overland Park, KS • (1999-2008)

TECHINCAL PROJECT/PROGRAM MANAGER II June 2006 – March 2008

Execute complex wireless CDMA and wireline projects, technically challenging, covering many internal/external organizations and requiring knowledge of multiple business process areas and technologies.

Implemented project plan and led project team involving IT, Customer Care and Network Operations saving Sprint millions annually in lost revenue and idle equipment expenses.

Manage issues impacting projects, coordinate/host conference calls to resolve issues, develop user training and build progress reports to present to management team verbally and electronically.

Received “Carl A. Scupin Award” for Humanitarian Service from C.E.O. Mr. Gary Forsee during “All Hands” Sept 12, 2007.

TECHINCAL SUPPORT ENGINEER II October 2005 – June 2006

Support implementation of the Data Link wireless CDMA air-card service and VPN product to government, public safety agencies and mobile business customers.

Creating secure wireless VPN’s, seamless end-to-end connectivity to customer’s home IP network.

Provide technical knowledge (Subject Matter Expert) of Data Link service during initial sales calls with customers, their technical representation, Sprint’s sales groups and answering technical related matters.

Coordinate and execute implementation phase of the service, submitting security requests for firewalls, completing configuration of all Data Link elements in the data path and successful end-to-end testing with the customers. Resolving 100% of all security and transport issues when encountered

7x24 on-call rotation providing technical support during outage situations of Customer Data Network elements.

SENIOR NETWORK SYSTEMS ENGINEER February 1999 – October 2005

Managed “Switch Build-Out” team, responsible for completing all network connectivity to new wireless switch sites and the required network management elements. 100% on time and under budget.

Successfully coordinated, installation, configuration, termination and testing of carrier class Cisco routers and switches at 120 mobile switch sites in the US and Puerto Rico.

Daily responsibilities require sound, timely, fact-based decisions in continually fluctuating environment.

Creation/implementation of documents and processes, standardizing operation of the OSSC’s network.

PRO NETWORKS CORPERATION, Fenton (St. Louis County), MO August 1997 – February 1999

NETWORK ENGINEER

Managed “Quality Assurance Test Facility”, assembling, loading of software/operating systems and testing of sophisticated equipment on customer location prior to its shipment and installation in the field.

Developed, evaluated, refined and perform testing procedures on sophisticated communication equipment.

INFORMATION PRODUCTS, INC., Independence, MO September 1991 – August 1997

SENIOR FIELD ENGINEER

Design, installation and implementation of Wide/Local Area Network equipment on a 24x7 day a week basis.

Solve high-speed voice and data problems utilizing a variety of communication test equipment.

TECHNOLOGIES AND PROTOCOLS

TCP/IP (v4/ v6) MPLS OSPF IGRP BGP EIGRP Ethernet

802.X Granite RIP v1 & 2 LAN/WAN SONET CDMA/ LTE CWDM/DWDM

2/4-Wire Voice TDM Multiplex PPP STAT Multiplex VPN Fiber Optics DC and AC Power

ATM NAT AAA HSRP RF IOS /Android Security/Firewalls

EQUIPMENT AND HARDWARE

Cisco Router/Switches Juniper Router/Switches LAN Switches LAN Routers WAN Routers

Data Sniffers Laptop/Desktop UNIX Work Stations HP Analyzers Data Scopes

Traffic/Data Analyzer Firewalls Nortel MTX Switch Channel Banks 3COM IWF

EDUCATION & TRAINING

DEVRY INSTITUTE of TECHNOLOGY, Kansas City, MO B.S. Degree Telecommunication Management June 1991

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Trouble Shooting with Sniff - Network Associates March 2004

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Security Awareness for Network Services Sept 2003

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Chairman’s Quality Award Process Examiner February 2002

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Sprint Leadership II Training 2002

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Sprint Leadership I Training 2001

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Seven Habits of Highly Effective People August 2001

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Cisco Internetworking Troubleshooting August 2001

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO HP UNIX System Basics I July 2000

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Cisco Certified Network Associate (CCNA) March 2000

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Advanced Cisco Router Configuration October 1999 NORTHERN TELECOM, Dallas, TX Certified Nortel Passport Engineer August 1998

ADTRAN COMMUNICATIONS, Huntsville, AL Adtran Reserve Product Certified Engineer May 1998

MOTOROLA UNIVERSITY, Dallas, TX Certified Motorola MP/Vanguard Router Engineer April 1996

ASCEND COMMUNICATION, Alameda, CA Certificate Ascend Video/Inverse Multiplexing Sept 1994

ADVANCED COMPUTER COMM., San Jose, CA Certificate of Inter-Network Routing March 1993

TELCO SYSTEMS EDUCATION CENTER, San Jose, CA Certified T-1 Channel Bank Engineer March 1992

AWARDS AND RECONGITIONS

2007 Sprint “Carl A. Scupin” Award - Humanitarian Service, from CEO, Mr. Gary Forsee

2005 Sprint Values Excellence Award – Nortel QFE2 Deployment

2004 Sprint Award – Completion of Network Services Leadership Curriculum

2002 Sprint 3rd Quarter Excellence Award – 3G DPP Launch Fault ID Team

2002 Sprint Values Excellence Award – Chairman’s Quality Award Examiner

2001 Sprint Values Excellence Award – Houston MSC Recovery Team Member

2001 Sprint Values Excellence Award – Voice Command System Deployment

2000 Sprint Values Excellence Award - 1st CMDA Wireless Gateway New York

2000 Sprint Values Excellence Award - 1st Lucent/Motorola Switch Deployment

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