Office Assistant Customer Service

MEDICAL OFFICE ASSISTANT

A certified Medical Office Assistant who is extroverted, confident, assertive and highly energetic and dedicated with excellent work performance and reliability both in groups and independently

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Over 8 years extensive working experience as a receptionist and front line worker in medical offices and other private settings

Diploma in Medical Office Assistant program from Academy of Learning, Toronto, ON

Certified in Standard First Aid and CPR/AED C and also completed Heart Saver AED at Heart and Stroke Foundation

Strong knowledge of medical terminology and billings and efficiently interact with clients

Awarded as ‘Employee of the Month 2007’ while working with Sutton Place Hotel

Excellent computer skills and proficient in Microsoft Office applications, minimum typing speed is 40-50 wpm

Excellent interpersonal and communication skills and fluent in English

Experience working in fast-paced environment, proven ability to work under pressure and remain focused during frequents interruption

Self-motivated and self-directed and able to excel at multitasking

WORKING EXPERIENCE

Call Center Agent Sept.2016 –Present

Gate stone &CO. Inc. 180 Duncan Mill Rd. suite 300

Receiving Inbound calls

Verifying customer Identifications

Assisting Customer orders on line

Delivering excellent customer service

Resolves problems by clarifying issue: researching and exploring answers or alternatives solutions.

Storefront Team Member 2013- Aug.2016

Tim Horton Store 2017-438 University Ave. Toronto, On

Take customers’ orders with a positives attitude

Assemble and prepare food orders

Demonstrate the top priority guest satisfaction

General housekeeping duties

Medical Office assistant (Student placement) 2013

Danforth Family Care Centre, Toronto, ON

Answered the telephone, scheduled and confirmed medical appointments, greeted patients with passion in timely manner and received messages

Operated OSCAR system for demographic personal information, billings and forms for medical applications

Prepared day-to-day sheets for at least 30-40 patients a day with laboratory and USG reports

Performed other clerical and administrative functions as required (for example, ordered and maintained inventory of supplies)

PBX Switchboard Operator 2004- 2012

Sutton Place Hotel, Toronto, ON

Operated phone communication system such as Mitel, Fidelio and Opera on a console operated table with highly increased customer satisfaction by providing high quality caller service

Paged radio designations area and emergencies calls procedures, like police, fire truck or ambulance

Called rounds hotels for daily rates and availabilities when hotels are fully booked and may able to offer guest room on other hotel location to find their needs

Handed call requests for 365 guest rooms and apartments and concerns promptly with courtesy.

Receptionist 2002-2004

Dr. John and Paul Rekai Centre, Toronto, On

Answered phone calls for patients inquires and handled emergencies call procedures

Up-dated patients records and employees files on regular basis

Called nurses/ PSW called in sick to cover shifts

Assisted family and friends on visiting hours or some events for seniors programs.

VOLUNTEER EXPERIENCE

Academy of Learning College, Toronto, On

Student Ambassador 2013

EDUCATION AND PROFESSIONAL TRAINING

Medical office Assistant Certificate 2013

Academy of Learning, Toronto, ON

Computek Canada training, Toronto, ON 2001

Microsoft Words Certificate, Toronto, ON

University of Mindanao, Philippines 1991

BS major in Commerce, Philippines

Certified In Standard FIRST AID and CPR/AED C 2013

Completed Heart Saver AED © Heart and Stroke Foundation 2012

Contact this candidate