Manager Service

ROBERT B. STIDHAM

*** ******* ****, *****, ** ***45 H: 803-***-**** ********@***.***

PROFESSIONAL SUMMARY

GENERAL MANAGER OF OPERATIONS: Experienced in all phases of operations management with a solid background in business development, staff training, staff development, inventory control, and project management. I am results oriented and a decisive leader with proven success in streamlining new and existing operations, reducing costs, boosting profits, and hospitality operations. I thrive in highly competitive markets, specializing in business recovery and rejuvenation. Customer satisfaction is my area of expertise. Managing Golf and Country Clubs and all business relations related to hospitality and business operations has been my profession since earning my Bachelor of Arts Degree from Erskine College.

SKILLS

Proficient in Microsoft Office software, and all communication products necessary to reach out to customers, i.e. scanners, copiers, fax, etc…

Typing – 72+ words per minute with one error when last tested

Results Driven

Service Oriented

Strong fit within any organization’s culture

Fast thinker with high self- motivation

Demonstrate honesty, integrity, and professional appearance at all times

Willingness to work weekends, evenings, holidays, and travel

Create and maintain customer-driven operations with a vision that inspires employees to do their best at all times

Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service

A general manager who is a strong leader and can communicate effectively to associates, guests, ownership, and all corresponding departments to assure exceptional service

Service-oriented style with professional presentation skills

Excellent organizational, interpersonal and administrative skills

High energy, entrepreneurial spirit, motivational leader, and an effective communicator

PROFESSIONAL EXPERIENCE

The Golf Club of South Carolina at Crickentree, Blythewood, SC 2014-2017

Director of Golf/PGA Head Golf Professional

Managed all aspects of the golf operation. Increased memberships and sales my first year by approximately 28%. Effectively manage all golf operations, including: Financial management; personnel management; establishment of service standards at all points of contact; first impression when meeting cart staff; condition of practice facilities; execution of tournaments; teaching lessons and clinics; developing vibrant golf programming that attracts maximum numbers of members and guests for regular group golf activities and events. Intense focus on assistance with recruiting new members and whatever else is necessary to make the club successful. Slashed payroll/benefits administration costs at least 20-30% in each position by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

GolfTEC, Columbia, SC 2013

PGA Teaching Professional

Indoor facilities which used the patented G-SWING video technology while simultaneously providing instant video and motion measurement feedback. By quantifying the mechanics of the swing we gained facts for guiding and measuring swing changes. Coaching and making improvements to each individual’s game by video monitoring and playing with clientele to improve lives and golf games.

Cobblestone Park Golf Club, Blythewood, SC 2009-2012

Tournament and Event Coordinator/PGA Head Golf Professional

Exclusive Private Country Club where I almost doubled the amount of tournaments/corporate outings from thirty to fifty events per year. Managed all aspects of events from beginning to end including negotiations of prices and contracts to all services included. Managed the retail and inventory for the golf shop and maintained on average a 60% cost of goods sold, which is fairly strong in the golf industry having to compete with big box stores like Dick’s Sporting Goods and other similar retail operations. Effectively managed all golf operations, including: Financial management; personnel management; establishment of service standards at all points of contact; first impression when meeting cart staff; agronomic grounds, practice facilities; execution of tournaments; teaching lessons and clinics; developing vibrant golf programming that attracts maximum numbers of members and guests for regular group golf activities and events. Intense focus on assistance with recruiting new members and many other progressive thinking necessary to make the club successful.

United Country’s David Brown Realty, Blythewood, SC 2005-2009

Realtor/Farm Bureau Insurance/Producer

Advised and represented buyers and sellers in real estate transactions.

As an insurance producer my obligations were to maintain a book of business while selling life, health, auto, homeowners, and annuities. Financial planning for clients was the first order of business.

Buffalo Thunder Resort, Santa Fe, NM 2000-2005

Assistant General Manager/PGA Head Golf Professional

Managed every aspect of the country club and golf operations at a new resort North of Santa Fe, NM. Increased memberships and play/rounds of golf and sales each and every year. Effectively managed all club and golf operations, including: All club, golf, restaurant operations, financial management, and personnel management; establishment of service standards at all points of contact; first impressions when meeting cart staff; condition of grounds, practice facilities, execution of tournaments, teaching lessons and clinics, and developing vibrant club and golf programming that attracts maximum numbers of members and guests for regular group golf activities and events. Intense focus on assistance with recruiting new members and other necessities necessary to make the club successful. Developed and created a policies and procedures manual from beginning to end, including specifications of job descriptions, policies regarding operations in every department.

EDUCATION

Bachelor of Arts Erskine College, Due West, SC 1989

REFERENCES

Personal and Professional References ready upon Request without Hesitation, Including Former Employers, Associates, Colleagues, and Friends

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