Manager Customer Service

Wayne Scarpitta

*** ***** ****., ********, ** ***90 516-***-**** *****.***********@*****.***

1.Director / Manager – Operations / Client Services

Advisory Services / Client Relations / Process Improvement / Reports / Financial Services / Derivatives / Staff Management / Structured Products / Account Management / Contractors

Senior operations and financial services professional with proven organizational, project management, communications, team building and leadership skills. Expertise, leveraging systems evolution, to support decision-making and guide process improvement. Managed account platforms for JPMorgan Clearing, Corp. (JPMCC), Bear Stearns Securities Corp., Prudential Securities and others. Can contribute immediately by:

Consistently improving and streamlining operational systems and processes

Creating and launching support teams, providing assistance to retail sales managers

Effectively evaluating and solving customer needs and challenges

Developing and deploying in-house training programs for new sales staff

Excellent communicator, relationship builder and coach. Received a BBA Degree in Insurance from Barnard A. Baruch College, CUNY. Holds FINRA Series 7 and NASD Series 63 and 24 (Principal/Supervisor) Licenses.

2.Selected Accomplishments

Played key role in successful account integration. JPMCC faced transfer of more than 100,000 Chase Wealth Management accounts from Fidelity Investments. Assumed responsibility for integrating 40 additional third-party money managers onto proprietary trading and reconciliation systems. Managed accounts separately, collaborating with their managers. Successfully completed project in one year.

Collaborated on proprietary online corporate action application. JPMCC faced risk & liability issues by manually entering client instructions. Identified need to automate operation, enabling clients to self-enter their elections. Worked with product management IT and JPMCC operations team, creating application, which transferred risk and liabilities associated with corporate actions to end users.

Streamlined operations and client transition processes. JPMCC sold Registered Investment Advisory Business to RBC – Royal Bank of Canada. Was retained to service 250 separate third-party money managers. Ran new clients through vetting process and integrated into company systems. All trades made with their own brokers got overnight uploads, rapidly integrating products with JMPCC.

Coordinated high-volume quarterly rebalancing events. JPMCC faced quarterly rebalancing events of Chase Wealth Management accounts. Process required daily bridge lines with traders, IT and vendors to monitor associated daily trading and reconciliation. Events were successfully processed over five consecutive trading days, with an average combined weekly trading volume of more than 1 million trades.

Drove new line of business revenue increase. Bear Stearns required management for newly-created Advisory Service. Accepted position as Operations Manager. Recruited eight staff to handle all aspects of the business. Team serviced all 40+ Registered Investment Advisory firms that cleared their business through Bear Stearns. Unit registered an 18% revenue growth.

3.Career History

Manager, Investment Advisory Group, JPMorgan Clearing Corporation. Recruited in 2008 to improve and support company’s management reporting and information flow. Oversaw all managed account platforms offered to JPMCC clients. Served as main point-of-contact and escalation manager for larger accounts.

Associate Director of Advisor Services, Bear Stearns Securities Corp., 1995-2008. Invented and launched the support team, providing both operational and navigation assistance for Relationship Managers, Registered Investment Advisors and participating Separate Account Managers. Oversaw department’s Error account, identifying more than $1M in erroneous transactions.

Earlier: Positions of increasing responsibilities and growth, as Assistant Vice President, Prudential Securities; Supervisor, Discount Brokerage Dept., for Barclays Bank of New York and Customer Service Representative, Merrill Lynch, Pierce Fener & Smith.

Personal: Volunteers at the Holy Family Parish Summer Festival and as a Boy Scouts of America Camping Mentor.

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