Customer Service Manager

CATHY E. MITCHELL

**** ******* *****, ****** ****, Texas 77573

******@*****.***

346-***-****

My goal is to obtain a position in Human Resources, Bookkeeping or Customer Service, internal or external. I am a detail-oriented individual with over thirty years of experience in administration support to senior executives. The positive attitude I carry when interacting with demanding clients is an asset that will carry through with any situation.

Advanced course in QuickBooks; Supervisory Skills Enhancement Courses; Excellent written and oral communication skills. Full charge Bookkeeping skills. Self-motivated, personable and a positive attitude. Wrote and implemented the procedure manual for dispatchers at Southwestern Security Systems in Houston 1983. Strong in Scheduling/Dispatching. Knowledge of Microsoft Word and Outlook.

Monitoring Center Supervisor / Office Manager, 05/1998 to 08/2016 Electronic Security Service – 9001 Airport Blvd., Suite 201, Houston, TX 77061 As the Monitoring Center Supervisor, I scheduled workers; managed time sheets; dispatched both service and responding agencies; assisted the sales staff and did general office duties. As Office Manager, I did payroll; A/P, A/R; Tax duties; Writing and maintaining proposals and contracts; ordering of supplies and general office duties.

Customer Care Specialist and Collections Department, 06/1987 to 05/1998 ADT Security Systems, Inc. – 2625 Louisiana St., Houston, TX 77006 As a Customer Service Specialist, I answered any and all incoming phone lines and resolved any issue. Troubleshooting alarm equipment; dispatching appropriate response agencies; Scheduling workers; Maintained computer and phone recording equipment. When the monitoring center was moved to the Dallas office in 1994, I went for three months to help with the transition. In the collections Department, I maintained Houston/Dallas residential customer base. Resolved all disputes and made all collection efforts. In September of 1998 the collections department moved to Denver, at which time I went into training for the Fire Alarm Inspections team. In November, the decision was made to sub contract the inspections. I left the company at this time.

High School Diploma: 1975 Clear Creek High School - League City, Texas 77573