Customer Service Representative

Dashonda Smith

**** ****** ****

Indianapolis, IN 46268

Cell Phone: 317-***-****

Email: *********@*******.***

Employment History

Credit Card Verifier Americall Group Inc., Merrillville, IN 464**-****-****

Reviewed confidential financial information

Activated credit cards after verifying consumer’s identity

Sold additional value added services to qualified applicants

Competed with other staff members in a high pressure sales operation

Packer/Material handler Randstad, Plainfield, IN 2012-2013

Packaged medical products satisfying daily production quotas

Operated standup forklift sending prepared packages to outbound and other warehouse equipment

Quality control

Prepared products for domestic and international shipping

Call Center Representative Staffmax, Plainfild, IN 2014-2014

Greeted customers in a professional manner

Assisted customers on behalf placing orders for their collectible items

Reset passwords on locked online accounts

Sent out pamphlets via email about new items

Customer Service Representative Elwood, Plainfield, IN 2016-current

Track online orders via ups and FedEx

Filed warranty claims on 1 year manufacturing defected devices

Provide customers with accurate information about their account

Transfer customers to correct department if unable to assist them

Education

Lew Wallace High School, Gary, IN 2006-2010

Ivy Tech Community College, Indianapolis, IN 2011-present

Major: General Studies, expected graduation date 2018

Skills Profile

● Excellent customer service background

● Excellent organizational skills

● Ability to take accurate phone calls and maneuver through multiple screens while assisting customers

● Capability of Microsoft word, Outlook, PowerPoint, and Excel

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