Delicia S. Hill

***** ********** ** **********, ** 48076 Phone: 248-***-**** E-Mail: acym1g@r.postjobfree.com

Medical Assistant HIPAA Laws Payroll Processing Data Entry

Medical Terminology Cash Handling Criminal Screenings Sales Associate

Highlights of Qualifications

6 years of experience providing customer support in busy call center environment for payroll center,

healthcare and retail industry employers. Intermediate with MS Office, excellent communication skills, data

entry, computer proficient and outstanding interpersonal skills.

An unwavering commitment to customer service, with the ability to build productive relationships,

resolve complex issues and win customer loyalty. Very strong work ethic, well organized, and a cooperative

team player.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use

tact and diplomacy to find common ground and achieve win-win outcomes.

education & Certificates

Phlebotomy Career Training School, Patient Care Technician, Certificate, Graduated May 2014

Ferndale Public Schools, Diploma, Graduated May 2011

Work Experience

July 2016 to September 2016 Fortis Employee Solutions Payroll Processor/

Receptionist

Process payroll for 10-15 companies.

Answer phones promptly and provided excellent phone etiquette.

Completed I-9 verification and background checks.

Scanned, filed, and faxed documents.

Prepared and created labels for Fed Ex, USPS, and UPS packages to be shipped.

August 2015 to June 2016 Kelly Services Headquarters Criminal

Screenings

Completed background screens for any criminal charges, driving records, education and employment

history.

Completed billing for criminal and drug testing screens.

Initiated the criminal screening process by creating the screens for the vendor to verify.

Assigned to check over 600 candidates a day and meet the quota by the end of the week.

Documented each criminal screen with thorough notes and escalating cases when needed.

March 2014 to June 2015Comfort Care Nursing Home Medical Technician

Checked vital signs and weight, administered medications and insulin shots, transported patients,

checked blood sugar, answered patients call lights and requests.

Documented actions by completing charts and reporting observations of the patient to nursing supervisor.

Verified identity of patient receiving medication and recorded name of drug, dosage, and time of

administration on specified forms, documented reasons prescribed drugs were not administered and

made record and restock medication inventories.

June 2013 to September 2013 Kelly Services Headquarters Payroll Call Center

n Obtained and processed clients payroll information.

n Worked multiple phone lines including inbound/outbound calling and provided assistance when needed.

n Verified clients information in the computer system was up-to-date and accurate.

n Documented, escalating cases, and resolved issues properly and in a timely manner.

September 2012 to April 2013 Macys Sales Associate

n Responsible for replacing merchandise in the correct department and kept a clean and organized setting.

n Exceptional cashier, providing excellent customer service and completed inventory and stock.

n Maintained required sales and assisted with all customers needs regarding merchandise.

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March 2010 to August 2012 McDonalds

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Cashier

Operated drive thru service as a cashier, totaling bills and issuing change and receipts

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Organized, prepped and cook food to order

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Assisted with customers needs in a timely manner and provided excellent customer service upon request.

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