Customer Service Management
Resume:
MELINDA ARQUERO
HOUSTON, TX. 77066
**************@*****.***
OBJECTIVE:
To obtain career in Medical and Management field with a company offering stability and growth. A career which enables me to utilize leadership, management,
interpersonal and organizational skills.
EXPERIENCE:
April 2015 - Sept 2016 RCM MANAGEMENT
Executive Director
* Open a 103 units brand new building in October.
* Responsible for day to day operations of the community.
* Interview, hire, train and orient staff.
* Plans, implements and evaluate all aspects of operation.
* Focusing and working closely with the Director of Sales to increase occupancy and building relationship with outside resources
2002 – 2015 ATRIA SENIOR LIVING GROUP
Executive Director
• Responsible for leading the day to day operations of the community including full P & L responsibility.
• Plans, implements and evaluates all aspects of opera- tion.
• Lead the development and implementation of all strate- gies and tactics consistent with company’s objectives.
• Develop and implement successful strategies regarding labor, occupancy, expenses, quality of services, review and direct activity, if necessary.
• Interview, hire, orient, train, supervise and evaluates staff.
• Comply with all aspects of operation, including personnel practices in accordance with company policies, federal, state and local regulations.
• Assist in the development of operational budgets and capital requirements, including forecasting and approv- ing all expenses.
• Performs regular reviews and makes recommendations on all aspects of building construction and preventative maintenance.
• Meets financial management requirements for the com- munity.
• Demonstrated success in operating and maintaining qual- ity, customer service workforce.
• Solid performance management skills, including the abili- ty to communicate performance expectations, document performance conversations, coach and document per- formance issues and complete performance management expectations as guided by the company.
1999 – 2002 ATRIA SENIOR LIVING GROUP
Business Office Manager
• Manages, collection and maintenance of customer’s data in system, including status changes and confirm billing system.
• Manage and supervises all front desk and clerical per- sonnel including scheduling, performance review, hiring, and discipline consistent with company policy.
• Manages the community finances as well as manage- ment of all community collection matters.
• Direct on site Human Resources and employment func- tions at the community.
• Administer employee benefits and payroll functions and ensure files are maintained in accordance with the com- pany policies and procedures as well as federal and local regulations.
• Assist in month end close process of accrual preparation and analysis of the general ledger.
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• EDUCATION:
1977 – 1981 UNIVERSITY OF PANGASINAN PHILIPPINES
Bachelor Science in Nursing
• Graduated a 5 year course in 4 years term.
• Passed the Philippine Board of Nursing in 1981.
REFERENCES:
Mr. Michael Mejia – SVP – Atria Senior Living Group Mr. Shawn Lawson – RVP – Brookdale Assisted Living Ms. Reynalda Tapia – Owner/Pres. – Caring Professionals
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