Manager Customer Service

Donald M. Welsh

**** ***** **. ******, ** ***** Cell: 815-***-**** email: ************@*****.***

EXPERIENCE

PPG Architectural Finishes Chicago, IL 1999 – November 2016

Delivery Manager April 2010 – November 2016

Manage 17 drivers and 22 vehicles on a daily basis.

Make sure 83% of Chicago's sales are delivered in a timely and safe manor.

Managed inventory for the 17 Chicago stores.

Work to keep expenses under the budget while maintaining excellent service.

Provide a comfortable work environment for all employees.

Work with sales reps and store managers to get the deliveries done the most convenient and efficient way possible.

Account Manager June 2007 – April 2010

Reported to the Regional Manager.

Responsible for account management to include growth, churn, quoting and collecting monies due.

Manages assigned territory, sales distribution, planning and customer service.

Develop and maintain solid relationships with key partners/vendors.

Increased sales over $300k or 40% since assigned territory.

Shares best practices with other territories, districts and markets.

Averaged 17 new accounts per year as well as $60k in new business.

Store Manager February 1999- June 2007

Upon acquisition from Duron to PPG assigned Store Manager Position.

Responsibilities include Accounts payables, receivables, inventory management, employee management and sales growth.

Increased sales over 200% and cut costs to obtain the highest profit margin and sales totals in the Chicago market.

Mid-West Store of the year for 2003

ICI PAINT STORES DIVISION Westmont, IL 1990 - 1999

Store/ Training Store Manager 1995 - 1999

Supervised four employees, scheduled work hours, resolved conflicts, & determined salaries.

Assisted subordinates and supervisors in identifying and resolving issues.

Chosen as the training store manager for the Chicago region.

Contributed to all aspects of Store Operations.

Demonstrated effective leadership and encouraged team concepts.

Contributed to profitability by managing inventory and store expenses.

Consulted with Clients to determine their needs and priorities.

Advised Clients on credit issues, successfully reducing the store DSO by 10 days.

Sales Associate 1990 - 1995

Excellent track record of reliability.

Executed daily operations of taking customer orders, filing orders, placing inventory orders for the store, warehouse management and scheduling customer shipments.

Facilitated store operations by assisting the manager in all management duties.

EDUCATION

AURORA UNIVERSITY Aurora, IL

Bachelors of Science in Mathematics

Minors in Logic and Psychology

ADDITIONAL SKILLS

Time Management, Territory Development, Team Motivation, Team Leadership, Visual Merchandising, Customer Service and Quality Assurance, New-Location Openings, Vendor and Client Relations, Training/Skills Development, Technical Presentations and Documentation, Market Expansion, Negotiation and Closing Techniques, Leadership/Supervision, Key Account Relationship Management, Presentation Skills and Lifelong Resident of Chicago.

REFERENCES AVAILABLE UPON REQUEST

Donald M. Welsh

408 W Jefferson St. Gardner, IL 60424 Cell: 815-***-**** email: ************@*****.***

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