Technical Support Manager

Khemraj R. Rambarran

** * **** **, *******, NJ, *7002; 201-***-****; *************@***.***

Objective:

To obtain a challenging position in an organization that would allow me to capitalize on the skills and experience that I have acquired in the field of telecommunication

Technical Skills:

Avaya/Nortel: Entire Meridian 1 product line, option 11c, option 61c, option 81c, VOIP CS1000 & some Nortel Norstar ICS systems, Cisco call manager.

Voice Mail systems: Call Pilot, Meridian Mail, Octel, Unity, Intuity

Certified on the following Avaya/Nortel products: Call Pilot, Meridian Mail, Symposium Call Center Web Client, X11 Software, Bars, DTI/ISDN, ACD, ACD-MAX, Installation & Maintenance of Option 21 to 81 PBX, IPC MX TRADENET TURRETS, OSHA 10 certified

Professional Experience

Independent Telecom Consultant

July 2016 – Present

New Jersey

Phone and Electrical

Specialized in Nortel Meridian 1 products (option 11 to 81C,CS 1000) Cisco Call Manager

Do maintenance, moves, adds, changes, install T1

Run all types of cables for both voice & data, install Patch Panel

Provide technical support to various customers on a variety of Nortel Meridian Products

Provided support for proper telecom infrastructure design and implementation

Worked on several construction projects in NY/ NJ area running both phone and electrical wires

Sky Communications

February 2014 – June 2016

Flower Mound, TX (work site Bellevue Hospital NYC)

Lead Technician on site support at a major City of New York site on Nortel Meridian 1 PBX doing all the repair & MAC work for over 8500 users & infrastructure support, running voice & data cables

Pangaia Partners

August 2013 – February 2014

Paramus, NJ

On site support at Toronto Dominion Bank (TD) Working on Nortel option 81 C and other Nortel products. Doing Repair, add, move, changes for 950 users

Heavy Water Ltd

May 2010 – May 2013

New Rochelle, NY

On site support at a major NYC law firm working on Nortel CS 1000, PBX doing all the repair & MAC work for over 1000 users & infrastructure support Cisco Call Manager, running voice & data cables

BT (British Telecom)

June 2008 – December 2009

Princeton, NJ

Technical Support Nationwide (Operations Engineer)

Provided technical support to field technicians working on Nortel PBX products (option 11 to option 81C, VOIP CS1000 etc.) and various voice mail systems included Call Pilot, & Octel,Unity

Monitored several Nortel Meridian 1 PBX & resolved various problems from T1 to systems outage, MAC & daily maintenance

Assisted in the Change Management Group for a major Account (Novartis)

Johnston Communication Inc.

April 2006 – January 2008

North Arlington, NJ

Telecom Technician

On site at a major account (University of Medicine & Dentistry of NJ)

Worked on several Nortel 11 to option 81C switches

Do daily maintenance, trouble-shooting problems & MAC work

Worked on different types of mail systems include Call Pilot, Octel,

Inova Fairfax Hospital January 2006 – April 2006

Falls Church, VA

Telecom Consultant

Worked on Nortel option 81C doing maintenance and MAC work

Independent Telecom Consultant

May 2003 – January 2006

New Jersey

Phone and Electrical

Specialized in Nortel Meridian 1 products (option 11 to 81C)

Do maintenance, moves, adds, changes, install T1

Run all types of cables for both voice & data, install Patch Panel

Provide technical support to various customers on a variety of Nortel Meridian Products

Provided support for proper telecom infrastructure design and implementation

Worked on several construction projects in NY/ NJ area running both phone and electrical wires

Merrill Lynch / Herzog Heine Geduld, Inc.

July 1998 – April 2003

Jersey City, NJ

Communication Analyst

Support of a Meridian Option 81C switch in Jersey City trading floor environment, 2 Option 61C in NY, Option 11 in Pennsylvania, Option 61C in U.K.

Do all maintenance, moves, adds, and changes on all 4 switches

Worked in Merrill Lynch data center in Jersey City and assisted the network group to support various kinds of data circuits, DS0, 56k, T1, DS3

Provided all kinds of network & voice cables

Track & review telecommunication billing

Keep inventory of equipment & work closely with various vendors

Nortel / Williams Communications Group Inc.

January 1988 – July 1998

New York, NY

Communication Technician

Maintenance of all MERIDIAN 1 product and peripheral

Technical lead for a major Williams account, City of New York, supporting Option 81C switches servicing over 25,000 users.

Provided 24 hours on-call support for other major accounts throughout New York City

Education

Hudson School of Technology

January 2010 – June 2010

Jersey City, New Jersey

Successfully completed a course on CCNA (Cisco) networking

OSHA 10 certificate

New York Training Center

New York, NY 10002

Successfully completed a course in Analogy and Digital Electronics

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