Customer Service Sales

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Shirley Atkinson

Customer Application Consultant

*************@*****.***

Experience

Customer Application Consultant at Dun & Bradstreet January 2012 - April 2016 (4 years 4 months)

Team with up to 5 sales executives and various business partners to maximize customer renewals, develop new business opportunities, and ensure customer satisfaction. Client consultation to ensure Dun & Bradstreet Risk Management solutions are being leveraged for full value. Customer Service Team Lead at Dun & Bradstreet Corp March 2010 - January 2012 (1 year 11 months)

Fulfillment/iUpdate

- Works in a teaming environment to provide exceptional levels of customer service and support to internal and external customers.

- Functions as the "front door" to customers and provides timely and accurate information in response to telephone and e-mail inquiries, as well as listening empathetically to the customer to understand their needs and to offer appropriate solutions.

- Responsible for the execution and management of Service Level Agreements, the expediting and resolution of service failures and the scheduling and delivery of customized training. Cross functional and cross boarder communication and networking to resolve customer inquiries.

- Accountable for logging all customer contacts in CRM platform and following up on service requests to ensure timely completion and customer satisfaction.

- Frequently reviews existing business processes to improve the customer New Customer Acquisition Specialist at Dun & Bradstreet Corp January 2000 - November 2009 (9 years 11 months)

Analyzed inbound calls to identify a need for D&B self-analytical portfolio products.

- Consistently achieved $50,000 monthly direct revenue goals.

- Probed for and identified sales lead opportunities with information customers who engage in B2B transactions.

- Knowledgeable about customers business practices and functions, understands the relationship between D&B products/services and the appropriate needs for customers.

- Problem solved clients request including account balances and credits for commercial accounts

- Performed queries in multiple databases to log and access detailed billing information Page2

Customer Service Representative II at City of Austin Utilities January 1990 - January 1997 (7 years 1 month)

Managed high volume of inbound customer service calls that involved problem solving, troubleshooting, resolving issues and challenges that our customers encountered with billing and service issues.

Skills & Expertise

Salesforce.com

Customer Satisfaction

Cross-functional Team Leadership

CRM

Training

Call Centers

B2B

Sales

Management

Customer Service

Access

Account Management

Sales Process

Troubleshooting

Business Process

Networking

Customer Relationship Management (CRM)

Education

Crockett High School

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Shirley Atkinson

Customer Application Consultant

*************@*****.***

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