Quality Assurance Management

Bamba N’Gum

. [704-***-****] [*****@***.***]

Career Profile

Technical leader with a proven track record of strategic Data and QA vision, quick delivery, and demonstrated ability to inspire/mentor quality assurance teams to implement latest QA programs for maintaining industrial quality standards.

Ensures that the organization’s standards meet legal compliance and clients’ expectations

Core Competencies:

Close familiarity with the tools, concepts and methodologies of quality management.

Eye for detail – Plans and organizes tactics for improvements at work.

Good team-handling abilities – Possess the ability to interest and convince others when changes are required.

Presentation and technology leading skills, results-oriented person.

Strong Test Automation Experience with UFT

Management Experience – Accomplished at managing Technical and Quality Assurance teams to provide enterprise wide complex business solutions that meet complex business and technical requirements. Able to coordinate with senior and executive stakeholders across multiple business units and geographies for successful delivery of projects. Experienced in managing engagements from business requirements to deployment on time and within budget.

Technical Skills

Quality/Testing Tools: HP Quality Center 11.0 (ALM), UFT-QTP, Jira/, Selenium

Databases: Oracle, DB2, SQL, Teradata

Big Data: Hadoop ecosystem, R Tool (Data Analytics)

Data Management – CA Test Data Manager

Technical and Analytical skills – Proficient in Excel Analytics

Experience and understanding in Automation Framework.

Experience with a Test-Driven Development

Experience with Agile principles and Scrum/Lean practices and Project Management

Experience in Loan Operations/Underwriting/QA/QC and mortgage

Experience working with a vendor model, Quality Center, Jira, Version One or Rally tools

ETL processing experience either through a testing or development capacity

Professional History

VP Data Management (Consultant) – PNC Bank – Jan 2016 – Present

Build and Manage Data Management Strategy and security protocol – Data Masking strategy, Rules and compliance

Develop and maintain strong relationships to ensure effective controls are in place across the organization in support of enterprise security and data governance requirements.

Performed process mapping, analysis and Data control improvements.

Perform intermediate to complex SQL queries, data analysis to assist in data mining, and assist in the investigation and resolution of data quality issues while in support of the Operations and development teams, and external customers.

ETL processing through a testing and development capacity

Build and manage data team to support the overall security vison for PNC

Worked closely with executive leadership and Risk teams to establish data governance strategy, SLA monitoring, Data security strategy and Data Cleansing Strategy

Write and execute custom TSQL queries to accommodate member specific requests, identify impact for issue resolution, or perform quality assurance checks

Lead target operating model design across process, organization, job, and customer experience components.

Lead and/or execute existing operational processes such as the Quality Advisor peer group updates and other standard data which the team is responsible for

Sr. QA Manager - Bank of America - 2013 – 2015

Acted as a focal point and leader to all quality related programs – Directed QA activities to ensure maximum quality and effectiveness.

Supervised and guided quality managers and departments to establish quality standards as per industry and market requirement.

Directed employees to ensure highest standard of quality so that the organization meets both internal and external requirements – Ensured that all quality standards are met by all departments, by explaining the importance of maintaining quality standards.

Quality Assurance Governance, Test Automation, Data Management, Tools and Product Delivery Risk Oversight

Hands-on to Support Master Data Management quality testing

Proficiency in reporting and querying tools including but not limited to: Tableau, HTML, CSS, Splunk, Toad for MySQL and Microsoft Office Suite products

Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail

Selected Activities

Worked in coordination with other departments in implementing the quality standards, Project Management and benchmarks – Developed new matrices and benchmarks of quality standards, directed towards improving performance of departments.

Evaluated and compared performance of different departments to establish quality standards – Worked closely with human resources departments to develop performance improvement programs and appraisals.

Procured QA software tools, developed QA procedures and established quality assurance methodologies/standards in order to clarify the quality objectives of the organization.

Sr. Test Mgr Sys-Engineering – Bank of America

Successfully utilizes V model, ITIL, and Agile methodologies to support the comprehensive program for eCommerce, Salesforce and Pega

Lead the definition, establishment, and execution of testing processes, automation framework, and approach.

Write test automation framework and test using HP UFT

Leveraged the use of HP ALM for test planning, execution, defect management, and reporting.

Orchestrated application releases into the testing environment while maintaining the direct path to live testing activities within the Pre-Live environment.

Meticulously planned and estimated test phase time and resources for BAU/Regression tests

Liaised with both internal and external stakeholders consisting of Project Managers, BA, Solution Architectures, Developers, Engineers, and Business SMES to share up test coverage.

Actively managed a 30-member core team consisting of Test Leads, Analysts, and Testers.

Developed test strategy for system, System Integration, Disaster Recovery, Performance, Security, Regression, and Automation testing.

Worked on Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) initiatives

Worked on full cycle of testing functions including test estimation, test case creation, test plan creation, test execution & defect management

Defined and implemented new quality gates and acceptance criteria in collaboration with resident technical and deployment teams, as well as 3rd party suppliers.

Introduced testing governance in order to precisely monitor control testing processes and coordinate functional and non-functional testing activities.

Launched defect, bugs, and issues management processes, which enhanced internal efficiencies.

Minimized the number of defects and bugs found in production through process improvements.

Tech Mgr Sys-Engineering – Bank of America – 2002 – 2006

Educational Qualifications

Bachelor’s in Computer Science and Information Systems

Training in Quality Management Quality Training Quality Assurance

Training in Six Sigma

Executive References

Burton Klein – 704-***-****

Sri Nagarajan - 617-***-****

Contact this candidate