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Project Manager Management

Location:
Jacksonville, Florida, United States
Posted:
February 01, 2017
Email:
acylf7@r.postjobfree.com

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Jesse Pina ***** Brighton Bay Trail North

Jacksonville, FL 32246

904-***-****

acylf7@r.postjobfree.com

Skype Acct: novelaguy

SUMMARY

An experienced IT Project Manager in the fields of strategic management, marketing strategy and digital strategy

Extensive experience in leading and managing Development & QA efforts for a particular application from start to finish

Experience in identifying the key opportunities and/or challenges in a business

CORE COMPETENCIES

Account Management Business Development Business Intelligence Change Management

Data Analysis Data Integrations Data Modeling Data Warehousing

Database Design Web, Client-Server, Mainframe Risk / Issue Management

Program / Project Management Planning/Budgeting/Tracking/Estimation Process Improvement

TECHNICAL SKILLS

Applications: Insurance, Banking, Health Care, Oil/Gas, Manufacturing/Distribution, Financial Services, Retail Industries, Marketing, Credit Card

Mainframe / Web Services Software: IBM Cobol/Cobol 11, Pl1,Alc, Markiv, Alpha 16 Assembler (atm alc), Rpg, Sas, Eztrieve, Focus, Natural, Xpediter, Cics, Tso/ispf, lccf, Roscoe, Wylbur Unix, Os/vs2, Qmf, Spufi, Data expert, Endeavor, Ndm (Network Data Mover), Panapt, Librarian, Syncsort, Imsxpert, Utilities, TSO, JCL, ISPF, CA7, Websphere, Portal, AIX(Unix), JAVA, PHP, VB.net, Visual Studio, Jscript.net, c#, C++, Perl, Python

Database: Ideal (Datacom db/dc),IMS (db/dc), Dl1, Oracle, CRM DB, Adabase, Db, Vsam, Vsam (shrink), DB2, WordPress(cms), Drupal

PC: Visual Basic, Internet Promotion, Dream Weaver, FTP, Java, Html, Photoshop, SharePoint, SQL, EDI, HTML, XML, .Net, PHP, Web Appl, BI, Webalizer, Business intelligence (BI). Google(analytics), SOA(Service Oriented Architecture), Agile, UML, DFD, SDLC, OOAD

Office Suite: Microsoft MS Office (MS-Word, MS-Power Point, MS-Excel, Microsoft Lync 2010,

Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010,

Lync, MS-Access, Microsoft Project, Visio, Sharepoint, Snipping tool,

Cisco Anyconnect Secure Mobility Client, VMS Technology Tools:

Fieldglass QC HP application lifecycle mgmt - Quality Center Mgmt - Metrics

and Control

Hardware: IBM 308x3090,4300 series, IBM 370/158,360,Unix, IBM PC and Compatibles, 1400, Control Data, Omegam Amadol, Dell XP, AS 400, Unix, Linix, Plan View, Windows Vista/XP/NT, Win 7, Win 8, Win 10

Project Management Methodology: Scrum Agile/Waterfall-Hybrid

PROFESSIONAL EXPERIENCE

Black Knight Financial Services - www.bkfs.com – Loan Mortg Service Bureau July 2016 – December 2016

Project Manager III –Technical Delivery Manager, Jacksonville, fl.

The Industry’s Leading Provider of Technology, Data and Analytics

Responsible for all aspects of assigned technical projects.

Projects focused on:

The development of new or upgraded products and services;

Internal information system-specific projects that may involve the development or enhancement of internal

applications, technology integration, and/or infrastructure environment build-out;

Delivery by service teams for outsourced solutions to external clients; or

Delivery of new or enhanced products and/or services to improve customer satisfaction through the use of technology,

which may include customizations to base products to meet client requirements, system integration with other BKFS

or third-party products, or consulting projects and engagements.

Typically involves extensive interactions with product development, sales, client relationship teams, technology

solutions, service delivery and/or other cross-functional teams.

5 Environments: INT, QA, CIT, UAT, Prod

SQL, Java, TFS (Team Foundation Server), Skype, Notes, Sharepoint, Oracle fussion

CITIGROUP International / LATAM Projects www.citi.com February 2015 – June 2016

Project Manager, Jacksonville, Fl.

Test Management key leadership function within Global Consumer Technology (GCT) at LATAM, responsible for driving and ensuring that System Integration Testing readiness deliverables, test script execution and defect validations are completed in a timely and efficient manner in UAT / SIT environments.

QA Project Manager role single point of accountability for managing the end-to-end testing activities for a Program or individual project:

Accountable for following "project" level activities:

Creation of Test Plan and Test Exit Report in coordination with testing teams, onsite, offshore or virtually

Facilitation of the test estimation process per defined test estimation gates

Evaluation of System Integration Testing and User Acceptance Testing entrance/exit criteria

Management of day to day test script execution

Gathering of Testing metrics and providing thorough status reporting on a daily/weekly basis

Leadership of the defect management process/reporting to drive defect resolution per defined Service

Level Agreement s

Escalation point for all testing risks and issues identified throughout the lifecycle

Global efforts due to various time zones involved Mexico, Argentina, Columbia, Peru, Brazil, and Venezuela

Mexico Chat

SIT-system integration testing and UAT-USER acceptance testing

MX chat we accomplished for all end user to have a better customer experience both for CallCenter Agents and

Customer to provide the customer with the best Customer Chat tool to resolve any Inquiry regarding payments and

Credit card renewals

Argentina Chat

SIT-system integration testing and UAT-USER acceptance testing

For Argentina same thing as mentioned for Mexico, the only difference is that we gave the Customer and agent Co-

Browsing which helped the agent Educate the Customer on how to use the Citibank Webpage this was done through

a secure remote access Agent to Customer.

Brazil Mobile Phone

SIT-system integration testing and UAT-USER acceptance testing

New implementation for mobile banking compared to the old mobile br app GM had many more new Features to stay

Competitive with other bank applications and much more secure. Sit/Uat Testing efforts.

Brazil Mobile Phones implementation within Citi Network services, manage Onshore & Offshore resources

Plan, track, estimate and monitor project thru SDLC, Manage Vendor code development thru work-sessions

System Integration testing, JAVA code development

PM Duties:

manage onshore/offshore team from start to finish

Manage high level meetings: stakeholder expectations, dependencies, ensure project completed on time & within

budget

New requirements are reviewed/approved,

Create testplans, exit rpts, frds, scope docs, status rpts

Ensure return of investment is accomplish

Manage vendor’s deadlines

Manage risk & create mitigation plans

Daily meeting with team to ensure all milestones are on target

Received recommendations & PM award - Fluent Spanish

ACES of Jacksonville Inc. May 2013 – February 2015

Project Manager, Jacksonville, Fl.

World Hot Web - ONLINE SHOPPING DIRECTORY-Ecommerce (B2B)

http://www.worldhotweb.com

Provide IT Project management – Project Manager – Research, QA Planning, facilitate presentation to affiliates & technical staff & web-service partners, involved in code development thru work-sessions System Integration testing

Responsible for QA Testing of the application, Business Analysis, Systems Analysis, Research/Analysis, Content Development, Design Work, Scope Documents, Developed Keywords, Analytics, Conceptual Design, Implementation, and Email / Server Management. Supply chain background experience during development & on-going maintenance of World Hot Web.com.

Used ENDEAVOR as Change Management/Release Management/Risk Management tool for implementation of ALL Software, specific environments which included Test mode, Parallel Testing mode, QA mode and Production for Compliance.

Technical Solution Design, managing and tracking project deliverables, create and execute QA Test Plans, and implementation of product.

Rendered detailed analysts, requirements gathering, scope document, comprehensive testing.

Plan and release management phases across multiple tiers, web, mainframe, client-server, database, security, data warehouse areas.

Plan, budget, track, estimate and monitor project thru SDLC.

Issues/enhancement strategy planning, SEO, SMM, SEM strategies.

Analyzing website data and optimizing e-commerce websites.

Project completed on time and within budget.

Engage, connect and understand audiences through innovative digital marketing strategies through Social Media using Search Engine Optimization (SEO), Social Media Marketing (SMM) including Facebook, Twitter, LinkedIn, etc., and Search Engine Marketing (SEM): review resume for more detail.

Set goals for business to Establish Identity, Branding, and promote business both locally and nationally.

Develop Advertising and Marketing Strategy which includes Market Research, Developing an Integrated Marketing Plan to execute the plan, and assessing the results.

Develop, create, present and facilitate presentations.

Application Support Responsibility for ALL websites – 24/7 on call duties

Responsible for implementation of software products. Advertise, Recruit, Manage Social and Digital Technical Team to support project requirements.

Vendor manager responsible for incident management, coordinate troubleshooting between client companies and the vendors

Mason Tillman, Oakland, California March 2012 – May 2013

Business Analyst Auditor, Jacksonville, Fl.

End clients: were City of Jacksonville, JTA, JEA, Jaxport and Duval County Public Schools.

Mason Tillman specializes in assisting public agencies and corporations to increase their utilization of qualified small, minority, and woman-owned business enterprises in their public works and employment programs.

Disparity studies of procurement analyze the contracting practices of governments and corporations to determine the level of utilization of minority and woman-owned businesses when compared to their availability.

Research, Gather, Analyze, Review, Bid Documents

Audit Payment Schedules, Invoices Subcontractor Application for Payment, Affidavit of Subcontractor, MBE Forms, Schedule of Contract values, Bonds, Liens,

Responsible for requirements gathering, managing and tracking project deliverables, creating and executing Status Reports

Serve as Project Manager providing direction and set objectives and priorities by establishing goals for projects and coordinating these goals with Project Managers within the agencies

Supplied Mason Tillman with ALL collection of Data who reside in California

ACES of Jacksonville, Inc., Jacksonville, FL Dec 1999 – Feb 2012

Project Manager, Jacksonville, Fl.

United Welding Services – E-commerce: Truck Accessories/Tools online db, entire range of products as well as match all measurements of each product to hundreds of possible compatible truck makes, years and models http://www.uwsta.com/

ACES is an Information Technology company with services which included Computer Consulting, Software Development, Internet, Project Management, Advertising/Marketing etc.

Serve as Project Manager providing direction and set objectives and priorities by establishing goals for all projects and Project Managers within the company.

Consulted with stakeholders to establish target dates for accomplishing goals, giving emphasis to order of importance.

Provide QA testing of websites to ensure test matrix, testing custom upgrade software and solutions.

Plan, forecast, develop and obtain approval on plans for the organization while ensuring alignment with overarching organizational strategy.

Develop system of management controls to highlight problems, prevent losses, and provide timely information to key decision-makers.

Manage a team of developers and architects to produce customized websites for clients, involved in Code Development thru work sessions System Integration testing.

Responsible for requirements gathering, technical solution design, managing and tracking project deliverables, creating and executing QA Test Plans, and implementation of product.

Responsible for Business Analysis, Systems Analysis, Research/Analysis, Content Development, Design Work, Scope Documents, Developed Keywords, Analytics, Conceptual Design, QA Testing, Implementation, and Email / Server Management.

Provide QA testing of websites to ensure test matrix, testing custom upgrade software and solutions.

Set goals for business to Establish Identity, Branding, and promote business both locally and nationally.

Develop Advertising and Marketing Strategy which includes Market Research, Developing an Integrated Marketing Plan to execute the plan, and assessing the results.

Develop, create, present and facilitate presentations.

Vendor manager responsible for incident management, coordinate troubleshooting between client companies and the vendors

Manage / Resolve All Payment Issues for Vendor Support Services

Develop High Level Design and Systems Impact analyst.

Engage, connect and understand audiences through innovative digital marketing strategies through Social Media using Search Engine Optimization (SEO), Social Media Marketing (SMM) including Facebook, Twitter, LinkedIn, etc., and Search Engine Marketing (SEM):

Responsible for Change Management/Release Management/Risk Management updates for all Software, Security, Documentation, QA Testing and Validation of Product. Ensure Client Satisfaction and Service of Tools and Applications are Operational and Efficient. Monitor and evaluate website performance results to ensure tools are delivering expected outcomes.

Advertise, Recruit, Manage Social and Digital Technical Team to support project requirements.

Custom websites written in .NET, JAVA or PHP. Application Support responsibility for ALL websites – 24/7 on call duties

Blue Cross Blue Shield of Florida, Jacksonville, FL Feb 1995 – Nov 1999

Developer / Business Analyst

• Health care services, Y2K Services, ITS (inter-plan Tele-processing Services vision 7.2 & 8.0), HPA (Home Plan

AID)

• Development/maintenance effort for claims processing to various health care institutions Y2K Services- RBMS,

Enrollment, Billing & Risk Management systems

• Team Leader/File creation support for team, Build testing environment, provide testing & validation of system

testing and Code development.

• Performed business analysis through Project Initiation including research, analysis, planning, documenting,

verifying, and preparing data for scope document.

• Accountable for managing and monitoring performance including providing guidance to the management and

core team.

• Developed and executed tactical plans that achieved performance goals.

• Established relationships across multiple levels and multiple functions within both staff members and company

organizations.

• Created documentation of automation software.

• Created, executed, and documented results of test plans/test cases to satisfy validation of software and

business cases.

Technical System Business test coordinator for group of 15 programmers.

Online support/trouble shooter for 25 transactions. Application Support Responsibilities for Claims processing services – on call duties

Responsible for EDI analysis, troubleshooting and resolving errors in 834 and 820 transactions for health insurance exchanges as well as performing root cause analysis

Provided technical support to staff during project life cycle (SDLC) and served as Point of contact for client.

Documented business processes and determine application requirements.

Responsable for requirements gathering, technical solution design, managing and tracking project deliverables, creating and executing QA Test Plans, Development and implementation of product. Used ENDEAVOR as change management tool for implmentation of ALL Software, Documentation into specific environments which included test mode, Parallel Testing mode, QA mode and production.

Utilized BI technologies to provide historical, current and predictive views of business operations. Utilized business intelligence technologies by reporting, online analytical processing, analytics, and data mining.

Kronos used for monitoring employee time & attendance. Was involved in system maintenance for about 6 months to 1 yr. Responsibility to ensure ALL data was accurate batch mode.

Environment: IMS db/dc, COBOL 11, DB2, Platinum SB2, NDM, VSAM, PANVALET/ENDEAVOER,SAS, EZ-EDIT pdsman 7.2, XPEDITER 5.2 WSF2/ERD, TSO/ISPF ver 4.1, SQL,EDI, HIPAA, JCL, Websphere, Portal, Oracle, AIX(Unix), AOI(automated operator interface), imsxpert, fileaid, CICS, CRM DB, Business intelligence (BI), Microsoft Office. Kronos

AWARDS:

Received multiple awards. They are supplied by a link from website: http://www.acesofjax.com/aces__awards.html

Blue Cross Blue Shield Recognition - RBMS IMPLEMENTATION

Florida House of Representatives SMALL BUSINESS RECOGNITION - Joseph Arnall (State Representative District 18).

Jacksonville Chamber of Commerce RECOGNITION - Chamber Member

Aces of Jacksonville RECOGNITION - Service Firm of the Year Award During MED WEEK

UNF SMALL BUSINESS RECOGNITION

EDUCATION BS double major in Computer Science and Business, East Texas State University, Commerce, Texas



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