Customer Service Financial

Judi Stone

*** ******** **. *****, ** *****

864-***-**** *************@*****.***

OBJECTIVE To obtain a position utilizing over 15 years of credit analysis and collections experience. Ability to multitask and prioritize in a fast-paced environment while maintaining an emphasis on quality. Excellent interpersonal and communication skills with proven ability to plan and organize and to meet established goals and objectives. EXPERIENCE

February 2015-Present Revenue Specialist

Ogletree, Deakins, Nash, Smoak & Stuart Law Firm

Administrative office

Greenville, South Carolina

Assist attorneys, internal departments and external clients

• Outgoing and incoming calls

• Aged Reports

• Statements

• Invoice Copies

• Research of unallocated Monies

• Reconciliation

• Any and all other collection inquires

February 2014 - Collection Specialist

February 2015 Shellpoint Mortgage

Greenville, South Carolina

• Call center – outbound dialer

• Collected Delinquent Mortgages from sub-prime lenders

• Worked with customers on repayment plans

• Prepared for Loss Mitigation

• Prepared for Foreclosure

December 2011 – April 2013 Financial Service Analyst/Collections Agilysys, Inc.

Greenville, South Carolina

• Support account executives in maintain customer accounts receivables, special statements and invoicing requests.

• Analyzed credit data and financial statements to determine degree of risk in establishing credit limits and terms for new and existing customers.

• Maintain a customer portfolio in excess of $6 million while consistently maintaining and building relationships. Collaborate and facilitate customer interactions with Finance and account executives.

• Work closely with other departments for a common goal of generating revenue and collecting past due accounts.

• Strong understanding of all regulatory requirements surrounding collections. February 1999 –

November 2011 Credit Analyst/Collections - Reseller Financial Services ScanSource, Inc.

Greenville, South Carolina

• Analyzed credit data and financial statements to determine degree of risk in establishing credit limits and terms for new and existing customers.

• Conducted annual review of customer’s financial statements/tax returns and evaluated for adjustments to credit limit. This would include reviewing credit information obtained from various credit repositories and documenting customer’s financial status and/or adjustments. Evaluated information to determine if processes comply with regulations or standards.

• Reviewed commercial customer files to identify delinquent accounts for collection. Recommended repayment plans and alternative finance options to customers and forwarded unresolved accounts to Collections Department for processing.

• Responsible for a portfolio of 350 plus nationwide accounts with a $7 million portfolio.

• Developed cooperative working relationships with internal and external customers and provided quality customer service at all times.

• Worked with minimum supervision which allowed significant latitude for independent judgment.

• Completed several in-house training courses including Workflow Management, Income Statement Analysis, Leadership Training, Alternative Financing, and Negotiation Skills.

May 1997 – January 1999 Collection Specialist

Home Gold

Greenville, South Carolina

• Responsible for the collection of delinquent mortgage loan accounts by negotiating repayment arrangements with clients to cure delinquency. This required evaluating the client’s ability and willingness to pay.

• Prepared client repayment documentation to ensure loan records were accurately updated.

• Gathered required documents and prepared packages for foreclosure attorney. June 1995 – April 1997 Credit Analyst

IKON

Greenville, South Carolina

Responsible for review of financial statements for portfolio of approximately 300 accounts in order to establish or adjust credit lines. Prepared lease documents for new and upgraded equipment.

August 1990 – May 1995 Account Representative/Team Lead Spartan Express

Greenville, South Carolina

Analyzed business financial statements to establish credit lines. Maintained government and top revenue account portfolio in excess of $6 million. As team lead, trained new team members and supervised a department of six. EDUCATION

Greenville High School Greenville, SC

Greenville Technical College Greenville, SC

Certified courses in basic accounting and financial statement analysis.

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