Customer Service, Administrative Assistant, Reception

OBJECTIVE:

To obtain a responsible and challenging position serving as either an Administrative Assistant, Customer Service Representative or Receptionist within a reputable organization that is offering excellent growth opportunities.

QUALIFICATIONS SUMMARY:

Highly qualified with 15 years of Administrative and Customer Service experience. Ability to multi task, prioritize and work well under pressure with minimal or no supervision. Outstanding written and verbal communication skills. Reliable, self-motivated and highly organized. A team player capable of working in a fast-paced environment. Ability to handle heavy phones and customer service requests.

PROFESSIONAL EXPERIENCE:

Island Parts Outlet, Smithtown, New York

Administrative Assistant/Bookkeeper August 2010 to October 2016

Provided administrative and bookkeeping support to this small auto parts outlet located in Smithtown, New York. Responsibilities included:

Handled ALL incoming invoices and packing slips checking for shortages and mistakes

Reconciled monthly statements

Prepared invoices for payment

Reviewed purchase orders

Processed credits

Maintain vendor files and information

Resolved vendor invoice errors

Ordered forms and office supplies as needed

Answered incoming calls regarding client accounts

Ran personal errands

Delivered auto parts to auto mechanic shops occasionally on an as needed basis

MD Everywhere Inc., Hauppauge, New York

Executive Administrative Assistant to SVP, Operations June 2009 to May 2010

Provided high-level administrative support to the Senior Vice President of Operations, and the entire Operations department of this medical billing software company.

Generated company correspondence, presentations and RFP's (Request for Proposals)

Handled input of the annual budgets

Generated daily, weekly and quarterly sales reports using Sales Force

Coordinated department meetings and scheduled conference calls

Handled ALL complex travel arrangements for the Operations department

Handled ALL company-catering needs for visitors and internal meetings

Maintained and updated the company telephone directories for the entire company

Reconciled the monthly American Express statement for the SVP of Operations

Generated the monthly expense report for the SVP of Operations

Screened calls and took messages for the SVP of Operations

Ordered office supplies monthly for the department

Handled company confidential information on a regular basis

Viatech Publishing Solutions, Bay Shore, New York

Executive Administrative Assistant to CEO August 2007 to June 2008

Provided high-level administrative support to the CEO/ President, upper level management and the entire sales force (consisting of 40+ sales reps) of this employee-owned publishing company.

Generated company correspondence, presentations and RFP's (Request for Proposals)

Handled input of the annual budgets, generated daily and quarterly sales reports

Coordinated department meetings and scheduled conference calls

Handled ALL complex travel arrangements for the entire company

Handled all company-catering needs for visitors and outside sales reps

Maintained and updated the company telephone directories for the entire company

Entered invoices to be processed for payment and processed expense reports

Generated the weekly check run and mailed checks out

Provided back up reception coverage on a 30-line switchboard on an as-needed basis

Mark of Elegance Limousine Service, Hauppauge, New York

Customer Service Representative May 2007 to May 2009

Served as a Customer Service Representative to this corporate limousine company. Originally hired to work full-time from May 2007 to August 2007 and left the company due to no medical benefits. In June 2008, I was re-hired on a part-time basis and stayed until May 2009.

Answered phones and took reservations

Dispatched and assigned cars and drivers

Confirmed reservations daily

Checked airline flights using the internet

Handled billing questions from customers and managed accounts

Professional Retail Services, Medford, New York

Customer Service Representative October 2005 to May 2007

Served as a Customer Service Representative for this retail maintenance company to all Verizon, New York & Co., Lerner, Famous Footwear and Jasmine Sola retail stores nationwide.

Answered heavy phones and set up new service calls

Dispatched and checked service technicians in and out of each service call

Followed up with store managers to make sure they were satisfied with all services provided

Located new contractors, sent out new vendor documentation, provided assistance to vendors with questions, handled service call questions from the retail store managers

Computer Associates International Inc., Islandia, New York

Executive Administrative Assistant to SVP, Internal Audit October 2004 to October 2005

Provided administrative support to the Senior Vice President of Internal Audit, as well as the entire Internal Audit team and several outside Deloitte & Touché consultants.

Generated representation letters to be mail-merged to all executive and senior level management and tracked all signed representation letters

Updated and maintained the company's corporate compliance log to be reviewed monthly by outside auditors and the SEC (Securities and Exchange Commission)

Frequently spoke with outside recruiters to hire outside consultants to work on a Sarbanes-Oxley project within the Internal Audit department

Maintained mandatory training records for the auditors in the department

Tracked and archived all Internal Audit records and files

Processed expense reports, purchase orders and invoices

Coordinated departmental meetings and reserved conference rooms

Signed for/sent all Federal Express and UPS packages and distributed mail

COMPUTER SKILLS:

Word

Excel

PowerPoint

Outlook

Adobe Acrobat

Fishbowl

QuickBooks

Visio

ACT

FileMaker Pro

Time Slips

Sales Force

Internet

60+ wpm typing

REFERENCES:

Available Upon Request

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