CATHERINE AKERS

**** ******* **, ******, ******* 46227 C: 317-***-**** acyl16@r.postjobfree.com

I worked in the health carefield for over 20 years. I love helping others. Then I got injured at work. After that I decided it was time to change careers. Now I work as aCall Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative.. This is a completely different career but I enjoy it very much. Multi-line phone talent

Medical terminology knowledgable

Computer proficient

Excellent communication skills

Well organized

Verbal communication skills

Quick learner

Team leadership skill

Organizational skills

Time management

Microsoft Excel expertise

Data entry

Issue resolution

Composed

Calm under pressure

Hard worker

Very reliable

Customer Service Representative, 07/2015 to Current Lowe\'sCustomer Service Center – 6022 Network Way Indpls In 46278 Answered an average of 130calls per day by addressing customer inquiries, solving problems and providing new product information.

Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate a loyal cliental. Scored in top 10% of employees in successful resolution of issue Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Directed calls to appropriate individuals and departments. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Customers Service Representative, 01/2012 to 07/2015 Enteral Products . – 6625 Network Way Indpls In

Answered an average of 120 calls per day by addressing customer inquiries, solving problems and providing new product information.

Spoke to Health Care facilities across the US and scheduled delivery for health care supplies Described product to customers and accurately explained details and care of merchandize. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Recommended alternative items if product was out of stock. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Medical Assistance, 04/2004 to 10/2011

IU Health – 1600 Capatial Ave

Interviewed patients to obtain medical information, weight and height measurements and vital signs Assessed patients and documented their medical histories. Trained new staff on quality control procedures.

Assisted doctors with surgeries and non-invasive procedures. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Demonstrated ability to lead and motivate outstanding helotage teams. Provided patient education

Accurately recorded and reported test results according to established procedures. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Skillfully performed suture removals for patients of all ages. Contributed substantially to successful department JCAHO accreditation. Treated patients with strokes, head traumas, comas, and intracranial hematomas. Accurately recorded and reported test results according to established procedures. Associate of Science: Health care, 1990

ITT Tech -

EDUCATION

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