Human Resources Manager

Sheryl Stafford Whalen

***** ***** ******, ************, ** 44149

Phone: 440-***-****

*******@******.***

ADMINISTRATIVE/HUMAN RESOURCES ASSISTANT

Seasoned professional seeking part-time opportunity where I can add value to an organization. Ability to develop strong relationships, maintain confidentiality, prioritize, and problem solve while meeting deadlines to save time and money for an organization. Skilled in finding ways to strengthen a work culture so an organization can retain the best employees.

TECHNICAL SKILLS

*Suncoast/Volgistics *Microsoft Word, Excel, Outlook *ADP Payroll *ABRA, Framework

*Completed extensive training (customized employment) for individuals with most significant disabilities

PROFESSIONAL BACKGROUND

HOSPICE OF THE WESTERN RESERVE, Cleveland, OH 2015-2016

Volunteer Service Manager

-Educated, selected and scheduled over 150 volunteers to meet patients’ needs.

-Maintained accurate documentation of volunteer assignments.

-Consistently demonstrated positive customer service related to volunteers and patients’ needs.

-Provided increased support when co-worker was transferred to another location and filled a need when clinical teams needed additional support during transition.

OFFICE TEAM 2013-2015

Human Resources Assistant – part-time assignment at the Cleveland Institute of Music

LEAP (Linking Employment, Abilities, and Potential), Cleveland, OH 2011-2013

Job Coach Coordinator

-Recruited, hired, and supervised job coaching staff to support individuals with disabilities at employer sites in Cuyahoga and Lorain Counties.

-Solved problems for direct supports and implemented ways to save time and money by providing them with tools to improve efficiency.

-Standardized training materials by researching disabilities and creating a job coaching manual to establish standards for job coaches.

-Successfully completed customized employment training for individuals with most significant disabilities and case managed two individuals yielding two success stories.

-Increased new business relationships by 50% by establishing relationships with employers in Cuyahoga and Lorain Counties.

CLOROX PRODUCTS MFG. CO., Cleveland, OH

Human Resources Asst./Office Manager 2003-2008

-Entrusted with complex confidential issues regarding payroll and benefits administration, including FMLA, workers compensation claims, and disability-related issues. Served as main receptionist and switchboard operator. Coordinated team meetings and all social events.

-Maintained high morale with union employees and resolved employee issues / grievances according to union contract. Controlled costs by saving money purchasing uniforms, safety shoes, office supplies, and vending services. Assisted Plant Manager in successfully closing the plant by the deadline of 12/31/2008 after plant was shut down on 6/30/2008.

Sheryl Stafford Whalen Page 2

RADIOMETER AMERICA, INC., Westlake, OH

Employment Administrator 1990-1995

-Developed recruitment strategies to meet the needs of the business, and recommended process changes to improve response time to employees. Recruited candidates for clerical and sales / service, and professional positions.

-Created an Affirmative Action Program for a Department of Labor audit and successfully passed with 100% accuracy on personnel files. Maintained the AAP for this federal contractor.

-Implemented new human resources database, ABRA, and transferred employee data from spreadsheets / personnel files.

Human Resources Secretary 1983-1990

-Oversaw administrative functions of HR Department, including benefits administration, payroll administration, policies and procedures, performance appraisals, and monthly turnover activity.

-As reported on an employee survey, HR Department was ranked the most valuable department because we improved morale through teamwork and building trust to create a culture where employees felt valued.

-Developed an orientation manual for new employee orientations.

-Supported managers with recruitment process, including screening, testing, and evaluating external and internal candidates.

EDUCATION

Bachelor of Arts, Human Services Degree, Baldwin Wallace College 1994

Non-Profit Management Certificate, Kent State University 2011

Healthcare Access Certificate (NAHAM), Cuyahoga Community College 2010

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