Project Management Manager
Resume:
Randy Pope
Mobile AL *****
********@*******.***
Summary of Qualifications
Communications administrator with a record of success in project management, project leadership and programming of both large and small solutions of Cisco Call Manager, Cisco Unity Connection and Cisco UCCX, Nortel Networks PBX, Octel voice mail platforms.
Team Lead/Voice Engineer for Voice Services since September 2007.
System Manager / Lead on Denver 911 and 311.
Lead on Cisco Call Manager and Cisco Unity installations.
Lead on Cisco Presence/Jabber installations.
Lead on Cisco Telepresence installations.
Lead on Nortel PBX and Octel Voice Mail installations.
Lead on six Octel 250’s to Cisco Unity Connection migration.
Accomplished in database collection and implementation. Broad knowledge of integration with Nortel Networks PBX platform and problem resolution.
Lead for Upgrade of Denver 911 Nortel PBX that resulted in an 85% improvement in the speed of answer. Project completed on schedule and under budget.
Lead for Denver 911 customer premise telephone equipment installation from initial planning to system go-live. Project completed on schedule and under budget.
Cisco Call Manager - Twelve years experience programming and installation of Voice over IP platform to include:
Lead on Call Manager migration and installations.
Lead on all UCCX call center application.
Lead on Cisco Unity Connection installations.
Lead on Cisco Presence/Jabber installations.
Lead on Cisco Telepresence installations.
Project Management-
Project Management-team lead on Cisco Call Manager upgrade.
Project Management-team lead on Cisco UCCX Cluster Install.
Project Management-team lead on Cisco Unity Connection Install.
Project Management-team lead on Cisco Presence/Jabber.
Project Management-team lead on Cisco Telepresence.
Project Management-team lead for Denver 911 Nortel PBX Upgrade.
Project Management-team lead for Denver 911 Cassidian Vesta Meridian Installation.
Project Management-team lead on Denver 911 Maintenance Contract.
Project Management-Manage CPE Maintenance contract on 30 Nortel sites.
Project Management-team lead for six Octel 250’s to Cisco Unity Connection.
Professional Experience
City and County of Denver 1999-Present
Voice Network Engineer
Responsible for Denver 911, 311, network monitoring, call accounting, all of the City of Denver’s Nortel PBX’s, Cisco Unified Call Manager Cisco UCCX, Cisco Unity Connection, Cisco Jabber, Cisco Telepresence, and Cisco Webex. Manage database collection and implementation of Cisco, and Nortel Networks solutions for City and County of Denver Agencies. Team lead for all voice services for Network and Telecommunications Services Division for the City and County of Denver.
Affordable Data System, Denver, CO Sept. 1997 to Sept. 1999
Project Manager/Lead Technician
Responsibilities include replacing and updating existing communications infrastructure to prepare for installation of Nortel Networks PBX’s for the City and County of Denver. Installation of Telzon inventory control networks for the United States Navy Exchange stores and Home Depot stores.
Education and Training
Vigor High School 1987 Mobile, AL
Southwest State Technical College: (1987-1989) Industrial Electricity Mobile, AL
Nortel Networks: Meridian 1 Options 11-81C Familiarization, X11 Release 24 Basic Database Administration, Meridian 1 Installation and Maintenance-Large Systems Release 25, Basic Alternate Route Selection (BARS) Release 25, Meridian 1 Release 25 ACD A-C2 Feature Administration, DTI/PRI Installation and Maintenance Release 25.
Cisco Systems: Interconnecting Cisco Network Devices (ICND), Cisco IP Telephony (CIPT),
Building Cisco Multilayer Switched Networks (BCMSN), IPCC (Express), Cisco Voice Over IP(CVOICE), Administering Cisco Unified Communications Manager w/AUM (ACUCMw/AUM), Cisco Unity Connection.
Plant Cassidian 911 Vesta Meridian I&M/Admin.
Positron 911 Tier 2 Maintenance Course.
Global Knowledge: Internet and Network Communications, Understanding Network
Fundamentals
Sniffer Technologies: Troubleshooting with the Sniffer Portable Network Analyzer,
Ethernet Network Analysis and Troubleshooting (10,100,1000 Mbps).
Acterna: T-berd 950 Circuit Analyzer/ Tester
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