Customer Service Manager

Loretta Terchek

**** ****** ****** **

Concord, NC 28027

**************@*****.***

cell: 704-***-****

Reliable, congenial and positive; seeking a new adventure

Combination of 35 years of customer service experiences

Employment and experiences:

Advantage Sales and Merchandising

Traveling Set and Reset Team

Main project: setting up brand new Publix stores(placed shelves, fixtures, unloaded pallets of merchandise, stock fixtures by planograms) Reset older stores within in specific time line(replaced damaged shelves, deleted old products or added i new item and leaving the project clean.

SASR

Merchandiser and Reset Representative

Cross Mark

Merchandiser and food sampler

Shadow Shoppers

Mystery shopper, graded the quality of customer service in many stores

Kelloggs

Vendor and merchandiser

Instoregroup

Vendor and Merchandiser

Marks and Morgan Jewelry Store

Sales

Greeted and assisted new and old customers, inspected customer's jewelry, secured cash and product, mailed out special event notifications

Cabarrus County Sheriffs Department

Medical Office Records Clerk

Answered office phone, retrieved packages and stocked, data entry (daily count of the prisoner population) warranted medical records and ICE documents, contacted other jails, prisons and facilities for necessary medical records

Allstate Insurance Department

Billing Department, Claims Specialist

Answered inbound calls and identifying the customer, accepted payments from customers, explained rate increases, policy changes and the advantages of adding certain coverages ex. car rental, to their policies, explained the homepage benefits and explained if customer did not understand how to use, going above and beyond in goals in quality and customer service

Claims: Auto and Property

Promptly answered calls obtaining a number in case the call was dropped

First priority: made sure the client or claimant was in a safe place and not experiencing any pain or discomfort

Short explanation of how filing a claim works, refreshed customers about their auto coverages,(if customer did not have needed coverage(advised them to call the claimant's insurance company and file the claim), specialized in taking commercial auto claims

Property Claims Specialist

Most importantly show empathy, caring and concern to caller

Made sure customer was safe, gather information, checked state specifics, advised customer to do what they needed to do to save the home. Unable to see coverages, advised to hang on to all receipts for consideration of reimbursement. If was water damaged we called water restoration for them and at the end of claim, we gave them a claim number, adjusters name and phone number and told them they would receive a call in 24 hours unless this claim was a part of a catastrophe.

Check Cashing Headquarters

Assistant Manager

Answered business phone and invited customers to come in, explained our services to customers and the process of a payday loan and what our expectations were, data entry of sensitive information, deposits to the bank, securing cash and files, monitored State and Federal Government guidelines, sold money orders, use of computer equipment, fax and scanner. Recovered debt on NSF checks(recouped 15 thousand dollars in bad debt)

UMAR

Group Home, Residential Counselor: Provided relief for the group home manager, assured clients the home was safe and secure, support ed learned tasks(washing clothes, cooking), transported clients to special events, administered medications. Documented medications or behavior problems to the State, group home manager and parents

Education

Rowan Cabarrus County College

2002-2006

Medical Office and Business Office Technology Program

Phi Theta Kappa 4.0 Average

Business experiences

Owner and operator of Sister's Cleaning Service

Established cleaning service business while attending college, promoted my business through word of mouth, flyers and people I had developed during a business relationship. I was able to expanded my services to include: childcare and adult care assistance.

IBM

Quality Control Operator Temp, operated state-of-the-art laser machine for labeling bank machines with the UL safety codes and packaging.

H & M Medical Clinic

Medical Office Assistant, performed drug testing for the City and State employees, assisted patients, assisted receptionist, secured personal information, assisted in the lab, assisted in medical records, assisted in triage and assisted the doctors at the hospital on weekends.

Wal-Mart

Sales and cashier

HBA Department Manager

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