Windows Administrator, Systems Engineer

Jose Rolando Alonso Jr.

Butler, New Jersey ***** 973-***-**** https://www.linkedin.com/in/jose-alonso-98325012 *************@*********.***

SENIOR-LEVEL WINDOWS ADMINISTRATOR AND SYSTEMS ENGINEER

Technical Support Systems Engineer Production Management System Management

Senior-Level Technology leader credited with 20 years experience innovative and forward-thinking leader to Windows System Administration and vast automation efforts. Excellence leading and directing teams to ensure highest level of performance and availability of various applications. Illustrate performance in the discovery and implementation to cross-functional company workflows and technologies. Expertise coordinating and leading automation and process improvement efforts. Offer collaborative communication with various IT departments on product enhancements, problem solving while demonstrating both technical and company core competencies and values.

Systems Engineer

Strategic Planning & Analysis

Industry Networking

Troubleshooting

Develop Standards & Best Practices

System Maintenance

New Business Development

System Programming

Automated Work-Flow

Integration & Testing

BCP Testing

Process Improvements

Selected Career Highlights

Excellence leading the build out of new production, staging and disaster recovery environments in co-lo located in Omaha, Nebraska and Tempe, Arizona meeting deadlines, improving performance and reducing client impacting incidents over 50%

Execution of troubleshooting and work-flow of all production equipment (servers, SAN and Fabric) refresh projects to include setting requirements, designing and working w/ vendors to ensure environment reliability within budgetary constraints

Migrate business critical development environment into VMWare to main Data Center Co-Lo in Omaha due to frequent power outages and inclement weather at the New Jersey office saving the company from costly downtime

Created NJ OPSC standard and best practices documentation involving server build and hardening, backup and recovery strategy and patch management

Lead Engineer on data migration project to move off old SAN storage to new consolidated storage to simplify storage administration, storage growth requirements, maintaining security access and cost of operations.

Managed and engineered rollout of new VMWare environments and SAN Storage for development group and trained users to manage environment to reduce dependacies for quicker respnses to specific group’s needs

Conduct BCP Disaster recovery testing of entire production environment from Omaha, Nebraska Data Center to Tempe Data Center in a single day within acceptable

Operating Systems

Windows 2003 Standard/Enterprise, Solaris 9.X, Windows 2000 Server/Advanced Server, Cisco IOS, Windows XP-Pro.

Software

VMWare ESX and VI3 Std/Ent, VMWare Virtual Center, Microsoft Virtual Server, EMC MirrorView, Replication Manager, Snapshots, Navisphere, PowerPath & NetWorker, Boot on SAN, MS Exchange Server, MS Operation Manager, MS SQL, Citrix Metaframe, MS WSUS, Bladelogic, Veritas NetBackup DataCenter, NetIQ WebTrends, iHeat, ChangeGear, Dell OpenManage, IBM Director, HP EVA Command View, EPO and Systems Insight Management, Bladelogic.

Hardware

Dell and HP Blade Chassis, Dell PowerEdge, IBM xSeries and HP Proliant Enterprise Servers, Cluster Servers, SAN (Dell EMC Series and HP EVA), Brocade Communications Fabric Switches, McData Fabric Switches, HP Director Fabric Switch, Cisco Routers/Switches, QLogic PCI / PCIx HBAs, Tape Drives / Libraries, Mass Storage Devices, Dell DRAC, IBM RSA and HP iLO.

Technologies

MS Active Directory, Group Policies, TCP/IP, DHCP, WINS, DNS, DFS, FTP, HTTP, RAS, RIS, RRAS, PPP, PPPoE, PPTP, Fast Ethernet, ISDN, DSL, RIPv2, IGRP/EIGRP, OPSF, VPN, LDAP, AD, GPO, LTOx

Languages

MS Visual Basic, VBScript, WSH 2.0

Professional Overview

Senior-Level Technical Support Analyst CSG Systems, Inc. Bloomfield, NJ 2015 – 2016

Leading as a subject matter expert in collaboration with diverse teams to provide Lean, Kanban, and/or SCRU principles/practices, discovering and documenting cross-functional company workflows/technologies, scripting, form building, automated metric collections, and workflow improvements.

Notable Contributions:

Build and enhance company scripts, forms, tools, documentation, to improve the flow of work internally and externally to the company. Additionally, directing automated performance, work flow, and quality metrics to improve company effectiveness

Conduct system maintenance and monitoring and ensure compliance with industry standards and best practices.

Support and participate in the migration of products/systems to new VMWare environment and storage systems and deployment of standard server builds using Bladelogic

Sr. Systems Programmer (Engineer) CSG Systems, Inc. Bloomfield, NJ 2007 - 2015

Drove performance through system programming and supported 80+ servers and networking equipment for a highly critical Production environment supporting 24 X 7 printing / output solution facility, Ensure high reliability, availability and proactive management of server environment. Implemented Dell OpenMange Server to manage and monitor a wide range of Dell blade servers – PowerEdge Servers boot on SAN, Tape Library, and Arrays.

Notable Contributions:

Participated in Level II and III support for output services proprietary products for high profile customers, such as, ADP, ADT and Time Warner.

Supported efforts SAN migration project within a team structure by providing technical expertise, planning, testing and documentation. The project saved the company an estimated 1 million dollars between purchasing new hardware, hardware / software support renewals and reducing architecture complexity..

Administer SAN (in Production and Disaster Recovery environments) / Fabric network, implemented MirrorView, RM (Replication Manager) and SnapShots and handle disk management and maintenance tasks.

Performed server backup / restore process, modified existing processes and upgraded environment improving backup performance utilizing EMC NetWorker.

Administer Active Directory, GPO, Microsoft Windows 2003 services, such as, WINS, DNS, DHCP, DFS, RIS, WSUS and IIS, security permissions and completed the migration and decommissioning a domain.

Previous Career Overview:

Sr. Systems Engineer – Systems Operations – NRT, Inc. / Realogy Corporation Parsippany, NJ 2004 - 2007

Network Administrator – Server Team COMSYS – Somerset, NJ 2002 - 2003

Education & Credentials

Bachelors of Arts, Computer Science (CS/CS)

Rutgers University Newark, New Jersey

Professional Development

Microsoft Certified Systems Engineer Courses for Windows NT4.0 AlphaNet Solutions Saddle Brook, New Jersey

Dell EMC FC4500 Training Dell Training Center Austin, Texas

Veritas NetBackup v4.5 Datacenter – Veritas Training Center – Woodbridge, New Jersey

Cisco’s CCNA, CCNP and CCSP Courses New Technology Center Rahway, New Jersey

NetIQ Application Manager – NRT Corporate Offices – Parsippany, New Jersey

EMC NetWorker – Administration and Installation – Santa Clara, California

VMWare Installation and Administration – IBM Sales and Training Offices – NYC, New York

Certifications:

MCSE – (Windows NT 4.0 & Windows 2000, MCP+I – (IIS 4.0), MCP – (MS Exchange 2000 Server Implementation & Administration)

(In Progress) – CCNA

Languages: Fluent in Spanish

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