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Customer Service Sales

Location:
Nigeria
Salary:
$40,000 and above
Posted:
January 31, 2017

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UKPEBOR, IDEMUDIA LOPEZ

Mobile: (+***)803*******, (+234)811*******

Email: acykln@r.postjobfree.com

Postal Address: 6 Peace Drive, Off Okporo Road. Rumuodara, Port Harcourt . Rivers State. Nigeria

Relationship Status: Married

Gender: Male

Date of Birth: 16th, September. 1984.

Nationality: Nigeria

CAREER OBJECTIVE

To build career in a result-oriented and challenging organization, work with teams of unique minds, who are always zealous and pushing to achieving good results, while striving for excellence, honesty and precision always.

QUALIFICATIONS

Institution attended and grad obtained with date: 2010

Ambrose Alli University.

B.Sc, Ed. Agriculture. (Second Class Honors).

WORK EXPERIENCE:

FIRST NATION AIRWAYS: 7TH Aug 2014 Till Date

POSITION AND KEY ROLES

Sales Supervisor/ Emergency Response Co-ordinator

Assisting passengers before, during and after flight.

Direct and control people and equipment to efficiently complete the task as directed and within established company standards

Coordinate activities of personnel engaged in selling tickets for scheduled airline flights and ticket reservations.

Liase with state and federal emergency response agencies in emergency response management.

Oversee all emergency response of the station in coordination with other members of the emergency response team and report to the management.

Understand contract requirement and customer expectation.

Conduct emergency response training and periodic emergency evacuation drills.

Initiate immediate contact with the management, emergency resource team and company administration.

Determine the magnitude of the emergency and direct the response procedure to the appropriate command post in the station.

Check-in and board passengers.

Know companies policies in other to interpret manuals and relate interpretation to subordinate.

Maintain records on data, like weight location of passengers, cargo, and mail to make sure compliance with load specification.

Direct the utilization of public safety, support service outside emergency services and if necessary staff aids to maintain safety and order.

Addressing passengers when there is pressure or negative news

Ensuring compliance with established company safety policy and procedures

Reporting events and procedures, organizing meetings for staffs etc.

Maintain working relationship with customers and provide prompt response to service request.

Ensure that the emergency command post at your station is well stocked and maintained.

FIST CITY MONUMENT BANK PLC: 1st November 2013 to 4TH Aug 2014

POSITION AND KEY ROLES

Sales Personnel

Administer and ensure compliance to all sales objectives.

Manage sales of various bank products in professional manner.

Monitor all customers’ queries and ensure timely response to all issues.

Coordinate with customers and provide various bank plans and services and detail quotes for all required information.

Maintain knowledge on all competitor plans and services and analyze all advantages and disadvantages for various plans and services.

Maintain and update knowledge on all bank products and services.

Ensure optimal utilization of all sales tools and resources

Document and maintain all records of sales activities and provide update as per requirements.

Manage various documents for all sales sources efficiently.

Administer all underwriting process and maintain records of same.

Participate in all departmental meetings.

XTREME EQUIPMENT SERVICES LTD: 1st August to 30th October 2013

POSITION AND KEY ROLES

Customer service agent

Deal directly with customers either by telephone, electronically or by face to face

Response promptly to customer enquiry

Handle and resolve all customer complaints

Provide pricing and delivery information.

Organize workflow to meet customer request.

Keep records of customer interactions and transactions

Prepare and distribute customer activity report

Attract potential customer by answering product and service questions.

Record details of inquiries, comments and complaints

Maintain customers’ record by updating accounts information.

Communicate and coordinate with internal departments

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process.

NATIONAL BUSINESS AND TECHNICAL EXAMINATION BOARD (NABTEB): 1ST July to 30th August 2013

POSITION AND KEY ROLES

HSE Coordinator.

Generate HSE MS questions and answers for all technical schools

Development and Implementation of company policies and procedures

Coordinate all safety related examination for technical schools

Implementation of Integrated Management System amongst staff.

Coordinating safety meetings, imparting training and motivating employees by means of safety orientation & organizing safety education programs, safety quiz etc.

Carrying out Emergency drills and imparting training to the employees on different emergency scenarios.

Conducting accident/incident investigation.

Collection of field safety and health engagements, performance data and communicating it to the management.

NATIONAL YOUTH SERVICE CORPS:

NIGERIAN INSTITUTE FOR OIL PALM RESEARCH (NIFOR), EDO STATE: 8th June 2012 - 30th July 2013

POSITION AND KEY ROLES

Researcher

Effect of jattropha leaf extract on Coelaenomenodera elaeidis

SAEE & GPLAN CONSULTANT LTD: 3rd Nov 2010- 30th May 2012

POSITION AND KEY ROLES

Sales Representative

Create solutions and ensure a smooth sales process

Focusing on inside sales, which typically involves cold calling for new clients

Engage in outdoor sales which involves visiting clients in the fields with new or existing clients

Working with customers to know what they want.

MANFURU FARM NIG LTD: 4TH June – 19th Dec 2009

POSITION AND KEY ROLES

Industrial training (I.T)

Breeding of cat fish

Raising of poultry birds

Processing of fish and bird feeds

Supervising harvesting and sales of fish and poultry birds

SEMINAR/TRAINING/CERTIFICATION:

Entomological society of Nigeria national conference ( 2013)

General Health Safety and Environment 1 and 2(NISP)

HSE Competence Training (HSE Supervision HSE Level 3(NISP)

Offshore Swing Rope

Confine Space Entry (MAC OFFSHORE)

Process Safety Management (OSHA,USA)

Process Hazard Analysis, (OSHA, USA)

AWARDS/HONOURS

Edo state governing board of the National Youth Service Corps certificate of commendation (National Youth Service Corps, 2013).

Commendation for outstanding performance(Nigerian Institute Of Oil Palm Research, 2013)

Community commendation for humanitarian and selfless service(Association of Pastors NIFOR Community, 2013.)

KEY STRENGTH

Excellent knowledgeable in customer services.

Proficient in Microsoft office Applications including MS Word, Excel, Power Point, and Internet User skills

Good Communication, Interpersonal and Presentation skills.

Ability to work with minimum supervision, and good project coordination skills.

Result oriented, honest, self-motivated, reliable and experienced in working as part of a team.

Open to new ideas, always ready to learn and adaptable to ever changing technical in business environment.

Hardworking and dedicated to duty and always willing to take on additional challenging tasks.

Excellent human relation and strength of character

Ability to work in a Multi – disciplinary and Cross – functional team

Uncompromising integrity, tact reliability and presence of mind.

INTEREST

Swimming, Reading, Gardening, Meeting People and Listening to good Music.

REFEREES

Available on request.



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