Resume

Sign in

Customer Service Representative

Location:
Brampton, Ontario, Canada
Posted:
January 30, 2017

Contact this candidate

RITA OMOERAH

(C) 647******* acykdc@r.postjobfree.com

OBJECTIVE

Highly talented and accomplished customer service professional with extensive skills and experience, friendly, customer satisfaction oriented, long term goal prediction.

PROFESSIONAL SUMMARY

Provided top-notch customer service by offering appropriate solutions, alternatives and prompt follow up, to ensure optimal resolution.

Received top ratings on quarterly performance reviews done by regional managers for exceptional customer service.

Improved quality of service by helping to resolve customer issues effectively and efficiently.

Worked diligently to meet strict deadlines by going beyond the call of duty to contact other departments to ensure customer requests or demands are treated on time as promised.

WORK HISTORY

APRIL 2010-DECEMBER 2015

Customer Service Representative Guaranty Trust Bank Lagos, Nigeria

Process debit cards for customers.

Replace lost/expired customer instrument such as cards and cheque books.

Process opening, reactivation and closure of accounts.

Keep records of customer interactions, process customer accounts and file documents.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling or visiting.

Cancel or upgrade accounts.

Take the extra mile to engage customers.

EDUCATION

2014

Bachelor of Science: Business Administration

University Of Lagos, Nigeria.

SKILLS

Clear Communication

Analytical and Problem solving

Tenacity

Ability to work under Pressure

Patience.

Persuasive



Contact this candidate